-
Posted in Forum: Electronics
I purchased this phone 1/24/2020. Question:When I activate the phone before the date of purchase which is 2021.doesn’t this mean I have free service until 2022?I called Hsn and got two different answers I hope I can get the correct answer.
I learned that the hard way too with a Tracfone. I couldn’t figure out why there were no return labels and finally discovered that I had to return the phone to Texas which cost me over $25 at UPS. Post office was the same price. Expensive lesson. I hope others read this and check products to make sure they can be returned to HSN. Even if hosts are not required to say this on air, it should be made clear in the online blurb.
I have the Moto G6. I got it in Jan 2019 from qvc for about twice the price it’s selling for now. I like the phone’s size, feel, performance. I did have a problem where I was getting errors on startup and sometimes an endless loop of it restarting itself. It happened just after the 30 day return period, so I contacted Motorola who said it should be replaced under warranty. Then I went to Tracfone who had me try a few things and then DID replace it under warranty. They deactivated my old number in the process so I had to live with a new number, but otherwise it all went rather smoothly.
The 32GB is what won me over. My 8GB Samsung was at the point where I could no longer get app updates because there wasn’t enough storage.
Qvc has it under two item numbers, each with lots of reviews and Q&A: E232911 and the one I purchased E232214, so check that out.As is always the case with tracfones, many of the negative reviews have to do with Tracfone service, not the phone. I find that chatting with Technical Support on their website is the best way to get someone who is knowledgeable and helpful.
If you have specific questions I’ll try to answer but I probably use about a third of the phone’s features.
Hope this helps.
Since you’ve already sent it back, I guess you’re not looking for help. Next time, check whether your phone make (LG, Samsung, Moto, etc) is listed on the fitbit site. Don’t look for Tracfone — it wouldn’t be listed as a device. Also check whether your phone’s OS is Android 7.0 (Nougat) or higher.
Posted in Forum: Health & WellnessI spent half a day trying to sync Versa lite fitbit to my LG tracfone. Hosts sold it as working with any android phones and tablets. Finally went to fitbit official site and fitbit only works on smartphones of OS7+ phones. No tracfones that I can see! Sorry to say I spent over $13 to send back; when in fact if I knew the facts, would not have ordered this product.
Posted in Forum: Electronics
This charger does not accommodate the micro 2 connector. It comes with a cord for Type C and an adapter for the iPhone. Only 1 of my devices has the C, therefore it won’t charge any of my Bose speakers or older cell phones. Maybe I missed this in the presentation but I think there’s going to be many people realizing this soon.All the millions of Tracfones they’ve sold can’t be charged with this power bank and I think many returns are coming there way. I gave one (3 pak) as a gift so I cannot return them per CS.
I have had Tracfones for years and have NEVER had a problem–my smartphone saves me soooo much money versus a regular contract phone–however I mostly just text not talk–texts are $5.00 for 1000–works for me–I am a happy customer
I found it cheaper to NOT have a Tracfone.
I fell for the sales pitch on HSN. 😠
Good Luck understanding their customer service. They try to speak English, and I believe are learning English when you call. 😵😳😱
You also run the danger of losing your phone number if you run out of minutes.
Posted in Forum: ElectronicsDon’t waste money with Tracfone because they don’t tell you their SIM cards expire. I found this out when my cell phone wasn’t working. I called their customer service who told me to purchase a new one from them which would come in three days. Well that was it for me. I cut ties with them and switched to TMobile and I have been happy ever since.
Well… they still do it. As I said, being a guy I guess I focus more on the tech stuff, but I catch quite a bit of that “used car salesman” stuff even now going on.
Example: HSN sells a lot of prepaid “Tracfone” phones. Now, for people who don’t live on cell phones who want one just to have one for emergencies and occasional use, these are not a bad deal. They’re basic, cheap versions of Android phones that come with pre-installed minutes, etc. Fine. Just say that… they’re basic, do the basics, not for people who are HEAVY phone users, etc. But then, the tech rep (usually Lori) and Host will get on there with a $79 phone, and say things like, “This will do EVERYTHING that $1,000 phone out there will do….”. Well now… c’mon. BIG play on words. Ok.. will it make calls and texts and take photos? Sure. But will it do it nearly as WELL as the more expensive phones? No. They still have so-so screens, mediocre cameras, etc. It’s a $79 phone – period. And does not compare to something more expensive – period. But the wording used throughout many of their presentations for these would make the less tech-savy assume they’re better than they are. Again – they ARE a good value for the price – but should not be compared to things costing 10X more.
They tend to do the same with laptops. Low-end, slow processors, low amount of RAM, and they’ll use words like “powerhouse” on them, etc. They use the buzz word “It has a HD screen”, but the average person doesn’t realize that technically, “HD” is just 720p (low res)… if they don’t say “it has a TRUE HD 1080p screen”… it’s not HD by today’s standards we think of, etc. So typically, for around $599 you’ll get a laptop that’s being described as wonderful, but it has a slow processor, low component ratio, etc etc. That same dollar amount at a warehouse membership store will get you a laptop with a 3X better processor, 2-3 times the RAM, and a true 1080p screen, etc.
Anyway – those are just two examples, but similar things happen when I hear them describing electronics in general even today. It does turn me off because I think of all of the people out there who are not tech savy why are getting less than they should for the price with embellished presentations.
If you’ve had the phone more than 30 days, it’s unlikely someone at hsn is going to help.
It’s possible a tracfone user here might have a fix, but I recommend going to the tracfone site and starting an online chat with Technical Support there.
I found out the hard way too. I had to return a tracfone but there was no return shipping label for HSN. It had to be returned to the sender in Texas and it cost me over $17.00. Phones come in big boxes so they’re as expensive to return as a tablet.