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Posted in Forum: Customer Service
The phone I ordered is sold out so I couldn’t write a review. All their customer service is in the Philipines and they are CLUELESS. It’s still taking me over 3 weeks to get my phone ported over. The Filipino’s can’t understand English, i.e. they put the word ‘north’ in my address.. there is no ‘north’.. very frustrating. I would never use Tracfone again after this headache of inefficiency.. guess you get what you pay for.
I don’t know about the phone, but tracfone is terrible, bloody awful customer service. They stole my minutes, they stole my data, more than once,never restored it, their service didn’t work, just awful. Worst mobile company ever. I finally got away from them ,bought a new moto phone for about $100, and went to usmobile, which is cheap, and where you can pick and choose what you want or have unlimited for a lower price than I’ve seen anywhere else. Go anywhere but tracfone. They are the worst.
Posted in Forum: Customer ServiceI bought the phone for $119.99 and it is now $99.99. I request a price adjustment. Please put it on my account in spendable cash.By the way this phone is the G7 POWER. There are more than one version of Moto G7, and it helps for the description of the phones to list the versions of the phones offered. I checked the model number listed and then did an internet search to see which version you are offering. The Thank you and stay safe.
Be well, Luelue.
Posted in Forum: Customer ServiceI need to return the TracFone that I purchased a couple of weeks ago. The return label was removed from the packing slip. How do I return this phone?
If you google “lg solo unboxing” and watch one of the unboxing videos, you’ll see what I’m referring to. Since you said it was there when you opened the box I was thinking it was the peel off. If the phone is powered off, it’s got to be on the outside of the phone.
If the strip goes away when you power the phone off, then I agree it’s something else with the phone. Does the opaque strip say anything or is it just blank? You may have a faulty screen. If you’re outside the HSN return window but within the 1 yr warranty period, tracfone will replace the phone.
See what tracfone has to say, or you might want to go to the lg website and contact them directly. You could also try resetting the phone to factory settings and see if it goes away. Good luck.
Posted in Forum: Customer ServiceWhen I opened box to the LG smartphone I received, the phone had an opaque “strip” across the bottom 1/3rd of the screen. At first I thought it was one of those strips that is on other items that I purchase & I thought I could remove it with my finger. But, this can’t be removed with the finger. Apparently it is a screen setting that needs to be fixed, but I can not find anything in the screen settings menu to get it off of the screen. It covers where I need to be able to see the keyboard. I’m not smartphone “savy” so this is difficult for me to understand it.
Is there any way to remove it from the screen? I don’t know what to do about it.
Thank you for any suggestions you may have.
Thanks for the info on being able to add airtime only on tracfone. I always feel it’s cheaper to buy a new phone but did not know about this option.
Under Features, it says “Promotional minutes are not transferable and are only guaranteed on the handset included in the order” so you would have to activate the galaxy with the promotional minutes. However if you have two active tracfones, they say can add the balances from one phone to the other (I don’t know about airtime). I decided to keep both phones so didn’t go through with that idea. I always use the Chat on tracfone.com and always go to Tech Support. I think you get the most knowledgeable people that way, … and if you’re not happy with what they’re saying, say that you have to go, end the chat, and try again later. It seems some people will make things unnecessarily difficult.
By the way, if you have plenty of minutes/text/data and just need to add airtime, you can add 365 days for only $49.99 on the tracfone website.
I had at one time two tracfones. It was very easy to transfer from one phone to another. You will need to contact tracfone’s customer service for this to happen. You may have to register the galaxy prior. Before doing so, however, I would see which phone you would like to use permanently. They can transfer minutes from one phone to another as well as the phone number.
Tracfone is the worst phone company I have ever used. Their customer service is awful, they’ve stolen my minutes, texts, and data more than once and wouldn’t give them back, and I could hardly wait to get rid of them. If and when you have a problem,they don’t do anything about it. It’s like they live to be as unhelpful and obstructive as possible. Using my own expensive phone messed it up. They are nothing but crooks. I wanted nothing more to do with tracfone and wanted to start over with a new phone so there were no residual problems with them to take with me.I got a new motorola smartphone for about $100 and went to us mobile,where you can pick and choose what you want for low prices and where you can actually get some customer service.
Posted in Forum: ElectronicsI’ve noticed in some of the Tracfone reviews that people have lost large number of minute/text/data when they have transferred to their new phone and Tracfone said they couldn’t do anything about it…you can get them back. It happened to me a while back, I lost over 15k on calls and texts and a lot of data and was told the same thing. I contacted the BBB and filed a complaint, it took a little while for them to do what they needed but in the end I got my time back (except most of the data but that was my fault because I lost the exact numbers). Before you transfer to your new phone take a screenshot of your balances so you have evidence to show them. Also, if you have a large balance, go through the Chat and make sure to have them send you a transcript of the conversation…have them bring up your balances so they have proof of what you say then have them activate your new phone.
Hope this helps anyone who has had this problem.
You can also contact Tracfone’s Customer Service. I had no problem using them to transfer the phone number, minutes and whatever from one tracfone to another.
Purchased (2) TSV On !/20/200. One phone took 4 hrs with Tracfone Support to get it up and running. Second day tried to set up 2nd phone. After 7 hrs with Tracfone Customer Service and found out that I was given a reconditioned phone which was an older model than the one I had ordered. First off I did not want a reconditioned phone. Called HSN Customer Service without any help. Cost to return phone $13.65 plus $3.85 insurance and not sure that I will ever get a refund or new phone. Very Disgusted.
I purchased the phone 1/24/2020 , I have until that date in 2021 to activate it.The promotion is a free year of service which would be until 1/24/2022.I did contact Hsn customer service and got to different answers, called tracfone and the agreed with the my understanding, just wanted someone else’s opinion.
I’m not sure what you mean by activating it “before the date of purchase which is 2021.” You said the date of purchase was 1/24/2020. Do you mean you want to wait until 2021 to activate it?
it used to be that you had a limited amount of time (like 60 days?) to activate the phone. I don’t think they say that any more, but that’s the question you want to ask HSN Customer Service – does the promotional airtime/mins/data/text expire if I don’t activate the phone within a certain time. In any case, in my experience, the promotional 365 days of airtime begin when the phone is activated, or if you already have a tracfone with a balance of airtime, the 365 days will be added on to the end. I usually activate it as soon as I get it.
The Warranty on the phone begins with your date of purchase however. So I wouldn’t let it sit in the box; I’d use it on WiFi just to make sure it’s operating correctly. I had a Motorola tracfone that started having errors a couple of months after I started using it. Since it was still under warranty, tracfone replaced it.
Also if the phone came with vouchers for apps, check the vouchers for expiration dates.