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Posted in Forum: Talk Among Yourselves
Can I just say, the HSN app is really top notch. It’s user friendly, there’s attention to detail, the content and deals are updated daily which makes me visit often and it’s great to be able to watch demos for nearly every product. Compared to shopping apps like Amazon and even QVC its design is flawless. I find this app the most appealing and I tend to open it just out of boredom. I wish they had free shipping more often.
Posted in Forum: FashionI too am very disappointed HSN is not selling Slinky Brand clothes. I love this brand and miss them. I loved that most of their line was made in the US too. HSN should tell its loyal customers if they are carrying this line or not. I have not found another brand of clothing I love as much as this one. I do like Nina Leonard and DG2, but totally different styles. I have not been shopping as much on HSN since they discontinued not only this brand, but Liz Lange and Elysee skin care with no explanation. I’ll be looking to buy from other places as HSN doesn’t seem to be carrying much I like anymore nor will I shop on QVC.
I could not agree with you more. the “designers” are still “designing” the same old stuff. Ugly and frumpy except for Marla. But as someone said, her clothes are too “billowy” for smaller women. I love them but she’s gotten so expensive. Believe it or not, I’m shopping on Amazon for some items but I always go to my favorite Zara and Nordstrom. (Sale items of course.) HSN and QVC have definitely been downgraded. Time to give it up or get new and real designers. I feel badly for the hosts when they are describing the clothes. The complimentary words are so hard to come out; descriptions just don’t flow from the hosts or their hearts.
Posted in Forum: BeautyI bought a lot more of both of these brands when they were on their other networks. There were better deals, and they had more time to talk about their products. I’ve tried other Skincare brands from the QVC empire, and end up with breakouts, or no results. I also miss Nicky Butler on HSN -beautiful jewelry, and such a charming guy. I’m paying off my easy pays, and will be shopping directly from Pro Caps, Serious Skincare, and Final Sales (Nicky Butler.) Way to up a good thing- No more shopping from TV.
I’m a little late to the party but here is my take. I don’t spend as much as I used to here and I’ve found myself ordering direct from “HSN vendors” like Lorac and getting better deals and pricing. I never watch HSN and rely totally on email alerts. At this point in time I order Korres and Andrew Lessman items. That’s if the pricing is good and free shipping. The occasional coupon I receive from HSN doesn’t really entice me to shop but makes a difference if I really need something. I’m not an impulse shopper and totally hate returning items. All this said the changes, vendors crossing over to QVC or leaving altogether has narrowed down my shopping experience. I know things change and life moves on but we don’t have to like it.
I personally think there is a bigger picture here. I remember when QVC was phasing out crafts.
Oh, crafts are still available on QVC but I only recall one craft show on QVC in the last two or three years. I’m just wondering if this is what is going on at HSN. I certainly hope not. First HSN “merged” with QVC. Next thing HSN stopped ALL $5 “Shipping Days.” Then Suzanne began her own show of “Suzanne gets crafty.” Next thing was that Anna and Sara were on at two separate times. Last “Craft Day” was a sporadic event. I began shopping elsewhere some time ago. Many places have shipping on orders rather than items. All of these places have minimums which must be met to take advantage of that, but in the long run, how much $ have we and do we spend at HSN on “Craft Days.” Next craft event is set for Oct. 8. When HSN had their first craft show and announced that there would not be the “All Day $5.00 shipping” it was also announced that to “make up” for that, the price of the craft items had been reduced. I think there are other plans in the making which will happen, maybe over time, maybe sooner. But I definitely think something “bigger” is up. As always, vendors think shoppers are not savvy about buying. We, as customers, are NOT ostrich shoppers or buyers.
I couldn’t agree more and have complained many times about similar issues over the last couple years, all of which fall on deaf ears. HSN knows they’ve upset and disappointed thousands of customers, but they simply don’t care. They overtly ignore all our complaints and just continue with dropping vendors we used to love and keep show hosts that are truly obnoxious (there are two in particular that, for some unknown reason, have been on for years and worsen with age). I’ve been shopping with HSN since 1988 (yes, 32 years) but my purchases through them has significantly decreased in the last 2-3 years. I’m just tired of them, QVC and their parent company have ruined them. BTW, I completely quit QVC years ago because they are truly the WORST of the WORST.
I started shopping @ HSN in the late 90’s. (The days when their sister channel “America’s Store” was still on the airways). I enjoyed the latter for deeper discounted items. Loved the pretty pieces by Victoria Weick on HSN. It was fun exploring the variety of designers in handbags and apparel with decent price points. Sharif is such an original! Must own a dozen of his purses. Later I delved into more apparel purchases and enjoyed the inventive domestics from joy Mangano.
Within the last 1-2 years I spend so much less because the prices have jumped so high and the majority of the fashion designs are far too embellished. Offer a few clothing items with this aesthetic. I scrolled through “tops” the other day and almost all have ruffles, unattractive patterns, asymmetrical styling, etc. Lets be honest, It’s time to give the cold shoulder to the cold shoulder- enough already. Marla Wynn sizing is off the charts and hides a women’s curves. I do applaud her for offering clean lines and solid neutrals which you will be hard pressed to find anywhere else on the site. Yes yes yes ladies, let’s talk about the matronly shoes. Sorry Clark’s, although the quality may be present in your shoes, the styling is inspired by what I would expect to be wearing when I am 85, non-ambulatory, and laced in Bengay. Agree with all the previous posts regarding QVC’’s undesired clothing vibe spilling into our once beloved HSN. HSN, we see your clearance prices bounce up and your regular price points as well. Did anyone catch the TS Coperfit sock set? 3 or 4 pair for nearly $40! Not long ago they offered 6 pair for under $30.
Wake up HSN you are quickly losing market share from thousands of loyal shoppers/clients.
Hi Oodieboom, thanks for responding to my post. Yes, we ha e both been here a long time. I found I can get better prices for Andrew Lessman vitamins from his website with free shipping. I used to buy from Jay King when I thought I wad getting great pieces for a better value. QVC I’ll never be able to compete with Amazon’s prices and free 2 day shipping on most items. I think when The CEO Mindy Grossman Left for Weight Watchers it all went down hill and the Qurate the owners do not care. It’s so sad. I used to do so much shopping when I could not sleep in the wee hours of the morning, but now they have the same show repeat from 12am-6am.
Good Evening JADiva. As you know we have both been shopping a long long time with HSN. Sadly, it is not the same and I surmise nothing is today. I can go back to the late eighties/ early nineties when HSN started to go down the tubes. Back then QVC was starting and seemed to be out to impress and to become THE shopping channel. The people who owned QVC also were the ones who started HSN. Well, guess what Qurate bought the network a few years ago. And who are the people who own Qurate. The same ones who back QVC. HSN was doing very well where as QVC was going downhill. I surmise that the takeover of HSN was a hostile one so they could run it into the ground and make QVC the number one choice. But, I find I cannot purchase from either channel now. Yes, I purchase the vitamins from Andrew and yes I still purchase a few things from Jay and Chaco, but for the most part, very little. I find I spend more time in the Arcade and in Community rather than shop. There is no more fun here as it was years ago. When was the last time a program guide was mailed with your purchase???? Someone mentioned shoes. I can no longer purchase shoes because the size is way off. I now buy from other websites and guess what, I can wear my regular size. Not only that, there is free shipping also. Management has asked for our opinion through surveys, but have they listened?? Why ask when you are going to continue doing what hasn’t been working. I’m laughing at their reasoning for buying HSN again. They wanted to go up against Amazon. So far in my book they have not even given it a college try. If HSN goes by the wayside, I bet they will make the excuse that it was because of the pandemic. When in reality it was a management decision to get rid of a company that came from the depths of bankruptcy only to become the best under new ownership. Guess this management was jealous of the BEST.
I used to order many pairs of shoes when the shipping was FREE! Since QVC got involved with HSN none. I have probably cut my shopping for impulse buys 100% . Shipping charges make me rethink all of my purchases. In addition, I am not at all happy with sales discounts. Used to be a minimum of $10 dollars on most fashion items. It irks me to see a $4,26 discount on a $63 or $67
item and that is presented as a great sale price and then you are charges S&H so your total discount is less than $1–some sale!?
They are the same ownership as it was back in the 80s and 90s. Back then and today QVC was the main love and they let HSN go by the wayside. HSN was almost an unknown entity back then when Barry Diller bought it and made it a better shopping experience. I think the same thing is happening again. The former owners bought HSN to run it to the ground so that QVC would be the only one standing.
HSN needs to get some better designers. The only one I like a lot is G by giulianna rancic.
Skinny Girl is o.k. but her prices are totally ridiculous for HSN. I found her clothes online at Macy’s Lord & Taylor for a quarter of the price HSN charges. I find Bethenny to be so self centered & obnoxious. She should of named her line totally SELFISH GIRL. She must sell her clothes to HSN at a very high price.
Marla Wynne is o.k. but all of her stuff is HUGE FOR TALL BIG WOMEN nothing for thin petite women and it is all the same design nothing different but at least it is quality.
The rest is all garbage all of it is sad & pathetic fashion.
Logo is not any better on QVC she makes a ton of the same old stuff and wants a fortune for it my husband looks at the clothing and calls them unsightly rags. He only likes a few of her things. We both love fashion but we are too particular for the rags these shopping networks sell.
The problem, it seems, goes back to management. There has been quite a bit of discussion on flex pay, lowering the costs of shipping, purchasing one item regular price shipping and the rest of the day free shipping on that product (example: craft day). why some clearance prices have been raised, lowering prices on merchandise because it can be found less expensive elsewhere. The list goes on and on. Take a look at who is left as vendors at HSN from the previous ownership. Home Shopping is a great resource now that we have the pandemic. Many retailers should be taking advantage of this. Yet, you have QVC and HSN where the quality has gone downhill and yet the prices are inflated. The real source, though, is management. They tend not to listen to what the consumer says is best for their business. Do they try it out, NO. They think they know better. In this day and age you must listen to the consumer and to take their suggestions seriously. Here’s one suggestion that may help to get them on the right track. Many of us play the games in the Arcade and win tickets. What can you use those tickets for???? Well, right now only in the Rewards Store on the Featured and Current Sweepstakes. And, if those Sweepstakes tends to be of no interest to you, then the tickets add up. How about once or twice a year HSN and QVC says you can purchase something you like using your tickets. They can determine how many tickets you could use for certain items as well. I think people would have a great time doing this as well as trying to win something in the Sweeps. This is just a suggestion, of course, which no one in management would see fit. They are too afraid of losing $$$ rather than winning customers. That’s my thoughts.
Posted in Forum: Customer ServiceI am done shopping at HSN..The CS and shipping are horrendous..I have ordered many items that took over 3 weeks to receive. The delay in refunding your account is also unacceptable. I called CS requesting a refund and was told I had to wait 6 weeks..I’m tired of the Covid excuses..when an item is shipped UPS, I have no problems.QVC is equally as bad. Been waiting for a refund for over 4 weeks. They have really gone downhill!