Mail Innovations

hilton
07.18.20 5:10 PM

I am done shopping at HSN..The CS and shipping are horrendous..I have ordered many items that took over 3 weeks to receive. The delay in refunding your account is also unacceptable. I called CS requesting a refund and was told I had to wait 6 weeks..I’m tired of the Covid excuses..when an item is shipped UPS, I have no problems.QVC is equally as bad. Been waiting for a refund for over 4 weeks. They have really gone downhill!

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- hsn_melitza
- Member
- 07.19.20 1:09 PM
I am truly sorry for the frustration @hilton. Unfortunately, our shipping carriers are experiencing delays which are out of control. We thank you for your patience.

As far as the refund, we’d be happy to track your return and look into it further. Would you please email your order number to HSNSocialCare@hsn.com so, we can better assist?