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Are you saying you called QVC customer service and they changed the fact you will be getting paper statement charges because they waived the paper charges, or that they changed your QVC card to a different card like a visa or master card? I already canceled two cards handled by Synchrony as I refuse to get a paper charge and I do NOT want emails concerning bills since my email address has already been put on the dark web because a few years ago Target and two other large department stores I used were hacked so now I have to have a service to get alerts if something on my credit reports look weird. It’s a pain! I will not pay paper fees and I refuse to get bills and pay on-line. I did not get the Synchrony letter for HSN yet, but I will call them tomorrow to let them know if I get paper charges I will cancel their card and use a visa. I better call because I did not receive that notice yet and I do not want the surprise of being hit with a paper fee!
I called QVC this morning and the customer service rep changed everything for me. I guess it depends on who you talk to. It took a couple of hours before everything changed over on my account.
Posted in Forum: Customer ServiceHSN-AND-QVC … “WERE” doing so well (for me) … until RECENTLY! Items are ADVERTISED “WITH” flexpays… TODAY reads 5 flexpays on EVERYTHING (w/exceptions-ok, after 25+ years most longtime shoppers know these), BUT some items WHICH DO NOT fall under “exceptions”- NOT getting the **ADVERTISED** 5pays. Ok WHATEVER, really no big deal. What IS NOT RIGHT though… CANCELLATIONS (by HSN) WITH NO REASON GIVEN!! (Would that be acceptable w/my payments, hmmm?)? ESPECIALLY when EXACT ITEM/COLOR/SIZE was AVAILABLE for A WEEK AFTER PURCHASING. Speak w/CS Reps… NO HELP WHATSOEVER (and SNIDE too). Customer Service has been AWESOME (for me) LAST FEW MONTHS!! ‘TIL NOW-WHY??? What changed? In RECENT past, when an item was canceled by HSN there was a complimentary $5 compensation (not the point here-just saying). That’s APPRECIATION given a LOYAL $$$$ SPENDER!
Don’t even get me started w/QVC!!!!!!!! While their Cust Serv “WAS” also GREAT, it too has CHANGED! In last 2 months-(3) THREE… items sent had CORRECT INFO on outer plastic packaging BUT INCORRECT ITEMS INSIDE THE PLASTIC BAGS! One wasn’t even the same vendor!!! These are NOT the only issues recently either. Sent wrong items-told KEEP/DONATE (still charged $$ though). Getting credit $$ on returns-HA! MUST CALL TO RECEIVE THEM!! AND I $PEND A LOT – NO MORE! It’s one thing when SHOWN RESPECT, it’s another when TOTALLY DISRESPECTED. I can spend my HARD EARNED $$$ anywhere and “CHOOSE” to $pend with HSN/QVC… WILL SERIOUSLY CONSIDER $SPENDING IN THE FUTURE! It’s NOT right to be BLATANTLY DISREGARDED: wrong items shipped; wrong sizes shipped; playing games w/flexpays and NOW POOR CUSTOMER SERVICE-NO THANK YOU! Shopping HSN/WVC was going so well, What happened???? Regardless, I “DESERVE” BETTER… If continues-I AM DONE-PERMANENTLY!! Much to my dismay too, LOVE HSN! MISS THE DAYS OF YESTERYEAR…
Hi Oodiebom; Hi jazzy333; Hi MaryMary1969; Hi skittles123 (my “Sole🩴Sister” 😉)-THANK YOU-appreciate the “validation(s)” & info. DID get free ship via phone Cust Serv (AND all 5 pays too!). SO NICE OF ALL OF YOU TO REPLY/HELP ME, THNX AGAIN!
Ya know, MUST SAY-BOTH QVC-AND-HSN’s Customer Service -for me AND from what I’ve read lately- IS REALLY AWESOME! Very PROFESSIONAL, HELPFUL, KNOWLEDGEABLE AND SINCERELY PLEASANT! I for one am VERY GRATEFUL! Hope you ALL are well AND HAPPY! Oodiebom-I pray for You & Hubby EVERYDAY! As well as everyone else.
Just gettin over covidCRUD (4th dang time) CAN HONESTLY SAY “NEVER” BEEN SO SICK IN MY LIFE!!! And as a Career Vocalist (with R/A) I’ve had pneumonia a dozen+ times AND the flu COUNTLESS times in my life- NEVER “THIS” SICK! Nor w/other 3 covidCRUD(s)! ER Doc said my R/A made it so bad-actually had 103.8 fever & I WAS DELIRIOUS… Hubby said I was rambling about the ‘jungle’ AND ‘golfing’, LOL, funny b/c never been to either! Unless “Gooney Golf” counts -teehee. STILL have 100.6 fever BUT ON THE MEND EVERY PASSING DAY-Thank God! -smile. AS ALWAYS, MY BEST TO YOU ALL! 🤗❤️
I agree. G copies other designer styles yet she doesn’t improve on them at all.
I follow a lot of the high-end designers and the styles she makes are copies but they are a lot cheaper and uglier.
At least make it better and for the average everyday woman in all size Petites and tall.
HSN needs to watch QVC closely and learn.
QVC is quality value and customer service.
HSN is just that another home shopping network with 0 to offer.
Ohhhhh… the real KICKER… TRIED TO “CALL” QVC (BOTH Place Order # AND Customer Service #) ALL NUMBERS CALLED-both OLD #’s AND NEW #’s (4 in total) WERE “ALL” BUSY SIGNALS… Something is DEF WRONG HERE… If were something “personal” (about my account etc…) my PURCHASE THAT DID GO THROUGH W/NO PROBLEMS-WOULD HAVE “HAD” PROBLEMS-BUT DID NOT… WHAT GIVES?
When I return ANYTHING to HSN or QVC I take it to the Post Office and get a return tracking number receipt. I wait two weeks and Chat Live with Customer Service. I give them the Tracking Number telling the package was received. I get my credit right away. Otherwise they never credit my return,
Posted in Forum: BeautyI received an email today indicting that my auto ship for SKINN 2-piece Non-Negotiables Supersize Cleanser Set was cancelled by HSN. I called customer service to inquire why and was told that they didn’t have the inventory. I went on to the website and see that they are still selling it as single ship and auto ship. However, they would not reinstate my auto ship for the TSV price and said I could place a new auto ship order for $89.95 which is $50 MORE that I paid. This is very frustrating since I went on auto ship to keep the item at the same price for the duration of the auto ship and HSN cancelled it. I am definitely going to think twice before going on auto ship in the future since HSN seems to randomly cancel auto ship. I never have this issue with QVC auto ships.
Hi justwanthelp-OMG, I’ve received invoices SAME WAY-like someone ‘purposely’ peeled off?! WEIRD HUH?! Here’s one for ya… Received HSN Box of ordered items-AND (2) THAT WERE NOT- the real kicker… THEY ARE QVC (only) ITEMS-haha. Looked ‘em up-OVER $100!!! OF COURSE I WILL RETURN! Just found odd from QVC! Here’s where gets interesting-there WAS an INCLUDED ‘EZ Return Label’… OK GREAT… but when I return QVC items TO HSN, WILL I BE CHARGED? NAH, I WILL CALL HSN’s AWESOME CUSTOMER SERVICE and rectify ALL! I also received an even exchange item TWICE (w/only (1) charge-the original QVC exchanged item). CALLED QVC & returned that oversight too! MUST SAY-I’VE HAD MOST EXCELLENT CUSTOMER SERVICE EXPERIENCES W/BOTH QVC AND HSN lately! THAT… IS MOST APPRECIATED!! But what’s w/the ‘peeled off’ EZ Labels?? Lol, I don’t get it… Anyway-will update… ALWAYS MY BEST🤗❤️
Hi jmc1365-my “5ft & Under Club” little buddy-HAPPY SPRING FRIEND🌺🌈🦋 YOU WORDED MY FEELINGS’ (prob MOST of us) PER-FECT-LY!!!! 4-5 flex HELPS IMMENSELY! We WILL BUY-BUT-some just CANNOT w/only 2 flex AND S/H … DEF makes a HELPFUL DIFF! Also add: those ‘kits’ are MISLEADING too-LOTSA DRIED UP (ESPEC mascara!); OLD/SPOILED/SMASHED UP (returned) LIP PROD’s; OLD/HALF full/empty items; and SAMPLE SIZES $OLD AS FULL SIZED! ‘My’ experience anyway. Last Clinique lipstick -SMASHED UP in the top! May have to travel to Macy’s-BUT-I KNOW (can check) IT’s FRESH/NEW product! SAME w/nail polishes! Hurts me to say… BUT PRETTY SURE I’m NOT ALONE. With ya on prices too-WAY OVERPRICED-ESPEC for LACKING quality! I WILL PAY $$$$ … FOR “ASSURED” QUALITY (and SIZING😖grrr)! Unsure what’s happened as of late, but it’s RUINING HSN (intentional ?).
On a POSITIVE NOTE: 👍👍 THRILLED w/the “NO AD/NO LAG” Arcade-AND-the EXCELLENT CUSTOMER SERVICE as of late!!! Just thinkin’ it’s taking longer than Qurate thought to, hmmm… UPDATE (?) HSN. Didn’t $hop HSN (or QVC) for a LONG TIME, but when became Qurate, I’m buying Prai/Andrew Lessman again as well as other Deal$-WHEN CAN FIND-BUT REALLY DO NEED 4-5 PAYS-AND SHIPPING BREAKS… ALWAYS MY BEST TO YOU ALL ❤️🤗
In the past year or so I have received a lot of shipments from HSN where either the wrong product, damaged product, or the wrong size was shipped. But the same thing has happened on shipments from QVC. But the worst from QVC recently was the free shipping coupon for up to four fashion items for the month of March. The code came directly to me by email. The coupon was excluded from everything I tried to order. I studied the terms of the coupon, and there were no exclusions for “as is” and clearance items. I’m a coupon person, so I know how important the terms are. I tried customer service twice to get the S/H waived because of the coupon, and they wouldn’t help. They told me that there were exclusions. Too bad QVC didn’t put that in the fine print on the email promoting the coupon. I’m not planning to order from QVC again. That being said, I am always so thankful for the EXCEPTIONAL customer service on HSN. The HSN representatives have always taken care of things for me, and it is appreciated!
Synchrony will also arbitrarily close your accounts. I’ve been a HSN customer for over 15 years; just got a card within the last three years. I’ve always paid my balance down or sent more than minimum payment on time. Because of an unexpected kitchen replacement, I used more credit than usual but continued on time payments. My account was closed for among other reasons
“Lack Of Real Estate Secured Loan Information”. No one at Synchrony or the credit union can explain what that means. How do you close an account but can’t explain why?
Synchrony is not a good financial partner for HSN. They charge exorbitant interest rates, do not consider past/current payment history or have knowledgeable customer service reps. I’ve moved any remaining flex pays to another card and don’t plan to place another HSN/QVC order. Be very wary of Synchrony – they also service other retailers like Lowe’s and Mattress Firm.
Shipping costs are too expensive. When I owned a retail store I would charge 0 for shipping. It was my way of saying Thank You. As far as returns, HSN and QVC must get on the same wagon as Zappos, Nordstroms and yes, Amazon. Those 3 have gotten more of my business since 2020. They understand customer service: both in shipping and timely arrivals.
I have been having this same issue for a long while now. I have ordered many times and never had an issue until the last year or so. I call the Customer Service number as the site tells me to and I pretty much felt verbally assault by the time I hung up..it was not a good experience. Oddly I order from QVC, HSN’s Sister site, and NEVER have had a problem. Not once.
Posted in Forum: Customer ServiceBeware of Lazyboy chairs I purchased a 1100 dollar plus piece of trash no help from customer service spent 5 months complaining to be ping pong back and forth from HSN to lazyboy repair so now HSN SAYS SORRY WE CAN’T HELP YOU. I WILL NEVER MAKE ANOTHER PURCHASE WITH HSN,QVC OR SHOP HQ SAY GOOD BUY TO A GOOD CUSTOMER. I WILL BE POSTING ON EVERY MULTI MEDIA SITE.