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Posted in Forum: Customer Service
sorry to say every since HSN was taken over by QVC IT seems so scammy and items arent the quality they were.. again, today 43% OFF advertised… GUESS WHAT IS NOT NOTED, only up to 30.00 dollars off… WHY NOT JUST BE UP FRONT… ????? been a customer of HSN since 1979.. NEVER cared for QVC… never really purchased from them WORST customer service..
WHAT the heck HAPPENED TO HSN??????-
This topic was modified 2 weeks, 3 days ago by rebelrepublican.
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This topic was modified 2 weeks, 3 days ago by rebelrepublican.
sorry to say every since HSN was taken over by QVC IT seems so scammy and items arents the quality they were.. again, today 43% OFF advertised… GUESS WHAT IS NOT NOTED, only up to 30.00 dollars off… WHY NOT JUST BE UP FRONT… ????? been a customer of HSN since 1979.. NEVER cared for QVC… never really purchased from them WORST customer service..
WHAT THE HAPPENED TO HSN??????-
This reply was modified 2 weeks, 3 days ago by rebelrepublican.
David Rawlinson II is the HEAD OF QUARATE GROUP which owns QVC & HSN the President of QVC Stacey Bowe is the President of QVC & the merchandising USA. I blame the top person which is David Rawlinson II.
I think QVC is going in the wrong direction and HSN has been trying to pull themselves out of a hole, but they just keep making it bigger with all the poor designers they are allowing to sell on HSN.
Instead of HSN finding really good designers not a name only and start demanding all sizes and quality they will continue to go downhill.
I still like HSN and I love their customer service for the most part the majority are all really helpful and pleasant, but they need to have brands that are great not just any brand that is marketed at a cheap price you can find cheap anywhere people are looking for quality at a good price.
Also, they need to start acting more professional and stop treating the customers like they are morons and tell us over and over where we can use their merchandise, how to wear it where to wear it; it is repetitive chaos that is going to drive customers away. Also, don’t tell us we can’t find a better deal because oh yes, we can and we can find quality to boot. I shop all over & there are a lot of stores that have been around forever that are competitive in pricing, and they sell petites regular and tall in 99% of what they sell.
QVC Group has not filed anything, yet. No decision as of this post. They are “talking to creditors”. So, we will keep it as they “are considering filing Chapter 11”.
IMO when I started watching Q almost 20 years ago, many (not all!) of their clothes were already dowdy. Same on HSN. I am not sure who was running what at what time, but who is buying “coins”? Is “crafting” paying the corporate debts? Beauty is almost non-existent on HSN, always Nakery-you can find their shows 5 days a week, I think. Even Signature A is hardly on anymore. Seems Lancome is gone and no new shows scheduled. I wonder how long Colleen will still sell on H?? I liked Antthony as a vendor but his designs did not appeal to me personally, but I did appreciate that he knew the woman he was designing for. I did purchase IMAN a lot, the first time around, but not at all when she came back after a couple years. Marla again was not my cup of tea, her design shapes would not work for me, but I liked to watch to see what she would bring in.
Similarly on Q. They lost Isaac Mizrahi, which was the only brand I would purchase on the regular, initially. Then they had to cheapen the 24/7 pants and pima cotton shirts. Similarly to Antthony, he knew his customer. Anyway, I buy things mostly on Q just because that is where I started and I like Belle, but I carefully pick and choose due to pricing rising. Maybe a Denim and Co top here or there, but not often. I also like more of their home decor than H, but that is just a personal preference.
Corporate wastes money for on location broadcasts, like Palm Springs (imo). They waste more money teaming up with the likes of Kathy Hilton and Theresa Caputo, and then the “influencers” they work with for their streaming and TikTok services. The method of buying through TV is old news. They were never really prepared for the use of Apps, streaming, or realizing their pricing is out of line in many cases. All stores have a website now, and if you want something unique I bet you can find it somewhere online.
I am returning so many things. Nothing fits me right any more or it smells bad straight out of the delivery bad or one leg or arm is shorter than the other. A size 10 cut like a 6 or even a 14.
I tried one last time with a pair of Guiliana jeans. Another return. It costs us about $10 to try and then return I figure. $3.50 to ship to my house and about $6.95 to return via their label. Brands that used to always fit now arrive with funky fit, something wrong with it, etc.
And there is no free exchange as far as I can tell because you have to return it first. And write on the return slip you want a bigger size or whatever the problem is. By the time, HSN or QVC get the item back, the original is gone out of stock. I’ve called and talked to customer service who tells me this is how their system works. Maybe I am missing something?
Posted in Forum: Customer ServiceHOW much worse could this company get, it sends me a blouse with a missing button . i paid with spendable kash and credit card.. i received the credit card portion back and not the spendable kash.. WHAT??? they told me I cant receive the spendable Kash back it for a one time use.. I TOLD them if they didnt send a DEFECTIVE blouse i wouldnt have returned IT. i finally received the KASH back.. BETTER QC PEOPLE !!!!! been doing business with HSN SINCE 1979,was great never a problem on returns , delivery, merchandise etc .. I never could stand QVC always the WORST CUSTOMER SERVICE, some things never change… HSN, LIKE MANY OTHER COMPANIES you’re failing your CUSTOMERS…
Posted in Forum: Customer ServiceHi 👋 I called customer service again today. My orders placed on Nov 26 and 27 have not shipped. Other orders i placed before and after that date have shipped. Customer service said I’m not alone. Poor answer. I wish I could cancel my orders. Why has my credit card been billed the first flex pays? I am really upset. I have been an HSN customer since the tootie days. Ps Qvc orders are being shipped faster. Go figure!
Posted in Forum: BeautyOn Oct 31, I ordered Signature Club A 2 piece Vt C Moisturizing set. The cream had an expiration date of 1-26. Called customer service on Nov 9 and reordered an exchange I sent the expired one back as requested. Yesterday, I received the exchanged one and it had the same expiration date 1-26, Called customer service today and got QVC customer service who told me they were taking HSN service calls cause they were having problems with their customer service. She said she couldn’t help me cause she didn’t have access to that information. Wonder if Adrian knows they are selling expired products??
This has been happening to me for months, on all my devices.
I have notified customer service and they always say that they will pass this along.
I clear my cookies often
This does not happen on any other website ( including QVC )
It is most times impossible to place an order and calling to order takes too much time
Clearing ones cookies to view each item is ridiculous
The problem is not with your customer’s devices or internet, it is with HSN
HSN seems to have no desire to fix this
So odd, it seems as though HSN is trying to go out of business
O wow I’m sorry you had that experience! A couple of weeks ago I had good customer service with both HSN and QVC BUT I think it was the QVC call, the customer service reps baby started crying in the background while on the phone! So, I think alot may be working from home in different locations?? That might explain your issue but customer service should always go well and not have that issue.
Wishing the network the best of luck as they transition to their new pa home. I am sure you will continue to bring us a wonderful customer service experience. looking forward to all that both QVC and HSN have to offer. welcome to the PA HSN host and families.
I never could stand SHOPPING WITH QVC the worst customer service I’ve ever encountered, been a client of HSN SINCE 1978. When HSN joined QVC I was hesitate to remain a customer NOW that your moving in with them.. WE WILL SEE..
MY OPINION BAD MOVE..
Posted in Forum: Talk Among YourselvesI have been trying to hang in there with HSN through all the changes even though I won’t buy anything from QVC.. I don’t like there customer service or management. I made the switch over 30 years ago and have been extremely happy loyal & very very good HSN customer which probably is ending after my customer service interaction today. I rarely return anything to HSN but sadly I return 2 Jay King necklaces because there were 2 stone discolorations that just took away from the entire necklace. I return them on my own so I could insure them. Shipping charges were deducted so I called to inquire why and I was told I have to pay for the original shipping charge plus taxes for the item to be sent out to me. I asked when did this change & she said 3 years ago & I said I just throughly reviewed your return policy and this is not stated anywhere in there. She said miss you can’t expect us to reimburse you for shipping the original item to you. I said you have done it in the past for 30 plus years. She said we don’t do it any longer. I said if I had used the return label I would be deducted the original shipping charge plus the return shipping charge which is 2 shipping charges & she said yes. I am thinking what is the point in shopping with HSN when I can shop with any other retailers and 1. Pay no shipping 2. Not pay shipping for returning an an item. Apparently I wasn’t aware of this change because, I haven’t returned anything in 3 years (which I don’t think is correct) but the point is I already paid shipping once for an item that is unacceptable. If the product had not had any discolorations that made it so noticeable I would have kept it. I realize QVC is financially losing money because they made a critical and probably will end up being their fatal mistake. They think they can just turn HSN customers into QVC customers except YOU CANNOT. It is simple if we were a QVC customer then we would be shopping at QVC but we were shopping at HSN because they provided us with the product lines we preferred and the price points we preferred. The most important factor HSN management had a customer service philosophy that always place customers 1st which ended when QVC purchased them. QVC customer service is always right, customers are always wrong, good loyal customers treated like dirt on bottom of their shoe. QVC forgets customers pay their bills, salaries & keeps their doors open. QVC has eliminated so many of the HSN brands we loved & replaced with QVC brands and they think we will just quickly buy. I honestly haven’t switched to many of the QVC brands because I liked the other brands so I have just gone & purchased the products elsewhere. They made the move to eliminate Florida because they had to save money to keep the doors open. It was very apparent most of the hosts wouldn’t relocate from sunny Florida to PA. However, the QVC hosts they have on the current HSN air made me turn the HSN TV off. It says everything when an OLD former HSN President from 2001 has a party to celebrate all the old hosts & the end of HSN Florida. That is the type of HSN management that use to run HSN. QVC management is so cheap they do absolutely nothing to recognize the end which said everything to me about the type of people running QVC/HSN currently. Sadly QVC has shown HSN the door & doesn’t seem to care to even keep loyal HSN customers so it may be time to start shopping elsewhere.
Thanks for the reply. I was surprised to get the email. I am not sure where UPS delivered the package but it was not to me. Hopefully customer service will stay good at HSN and QVC.
I am watching your last show with Bobbi Ray and Skip & Amanda now~ As a customer of both HSN & QVC for 30 years, I have so enjoyed watching & shopping with you! I have gotten to know some of your amazing hosts and after shopping these many years, I feel like we are family! I have a closet bursting w/so many of your beautiful clothes by so many of my fav vendors! Too many to mention but I have responded to everyone! I have so many shoes & boots that are so comfy! Not to mention all my jewelry I have bought by Colleen and other amazing jewelers. As a valued shopper, I want to express how much I loved shopping for all my clothes and don’t have to go to another store! I know my true sizes from shopping with you & I trust and love your customer service policy! I hope to maybe one day work w/your company but just wanted to say THANK YOU! and it’s been a pleasure shopping my 30 yrs with Perlier, also them being with you, I ordered their new Black Rice wipes! Sorry this is so long but I love so many of your hosts & there are a handful who are Scorpios like me! I feel that’s very special with Colleen, Bobbi Ray & Lynn~God bless you on your next chapter & thank you to the hosts who will not be moving. Happy tears to my 30 years shopping with your Florida headquarters!
Ms. Lee Chears -
This topic was modified 2 weeks, 3 days ago by