Beware of Return at your own cost!
Heads up to anyone unfortunate enough to buy a Coop Knee pillow from HSN. It was not as advertised and nothing was said that if you want to return you must do so at your own expense or eat the cost of a pricey between the knee sleep pillow. No prepaid return shipping label included in box and don’t bother trying to print one out or call for one as that is not an option with that brand but host never mentioned that! I am a long time HSN customer and I am tired of all the returns anymore for not as advertised products. What happened with good old customer service instead of it being about the Almighty buck? And why has HSN been pushing so much junk lately. I shopped at this company because you used to be able to get a good product for a reasonable price. What happened?
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I had the same thing happen with that Doctor Pillow posture thing. Did not work at all for me and there were no return labels included. It cost me over $20 to return it! So beware
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I am returning so many things. Nothing fits me right any more or it smells bad straight out of the delivery bad or one leg or arm is shorter than the other. A size 10 cut like a 6 or even a 14.
I tried one last time with a pair of Guiliana jeans. Another return. It costs us about $10 to try and then return I figure. $3.50 to ship to my house and about $6.95 to return via their label. Brands that used to always fit now arrive with funky fit, something wrong with it, etc.
And there is no free exchange as far as I can tell because you have to return it first. And write on the return slip you want a bigger size or whatever the problem is. By the time, HSN or QVC get the item back, the original is gone out of stock. I’ve called and talked to customer service who tells me this is how their system works. Maybe I am missing something?
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Qurate got rid of every vender that HSN has had so now HSN has no vendors. the junk that your seeing on HSN are from your local stores that you can walk into , pick it off the shelfs, pay for it and walk out of the store with it and take it home all” in one day. Everything on HSN are from our local stores. I I turned ups away on Wednesday told the guy return it to HSN. It was due on Wednesday but ups tryed to pull a fast one to delay it to Friday. The two items are. In Walmart, target and other stores. no more HSN. I’m going to Walmart for the very same items and bringing them home the same day.
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Moderator- 01.16.26 9:41 PM
Hi @pat210, I am deeply sorry for the frustration. As a long-time customer, your loyalty means everything to us, and it’s disappointing to find the return process felt misleading. We hear you on the cost and the lack of a label. Your feedback has been shared with our leadership teams in effort to make any future considerations around return costs. We’re truly apologize for letting you down.
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01.18.26 8:05 PM
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