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QVC Group Happenings
An Update on Our Growth Strategy
Corporate News
March 27, 2025: QVC Group today reorganized teams across our company as part of our strategy to grow by becoming a live social shopping company. Through our WIN growth strategy, we intend to increase revenue while maintaining adjusted OIDBA margin. We are pursuing three priorities:Wherever She Shops: Drive live shopping content to everywhere she spends her time
Inspiring People and Products: Create the world’s leading live social shopping content engine, inspiring human connection with incredible finds
New Ways of Working: Lean into technology and continuous improvement to fund expansion onto new platforms and into new audiences
As a result of this reorganization, we made the very difficult decision to eliminate a number of roles. In the U.S., this impacts approximately 900 team members across HSN, QVC US and our Global Shared Services. For many of these individuals, today will be their last day with QVC Group. Some will continue working with us for several months, mainly to support the transition of the HSN broadcast and the St. Petersburg campus.In our international markets, we are proposing several organizational changes. We will be sharing the detail with potentially affected individuals and, where applicable, engaging in negotiations with relevant employee representation bodies, in accordance with local laws. If consultation processes are required in a QI market, no changes in that market will be effective until those processes are completed.
We are committed to supporting impacted team members through this transition with separation benefits and outplacement services. Our immediate focus is supporting those directly affected by these changes.
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HSN Together For Good Supports Military Appreciation Month with Foundation for Women Warriors
May 1, 2025 : In honor of National Military Appreciation Month, HSN Together For Good, the philanthropic arm of HSN, is…Source: HSN
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Cornerstone Brands Leadership Update
May 6, 2025: After a 25-year journey with the company, Ryan McKelvey, President of Cornerstone Brands, has announced…Source: QVC Group
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Now Boarding: American Airlines Adds QVC+ and HSN+ Streaming Shows to Its Inflight Entertainment Lineup
May 2, 2025: Customers can now watch original content from the streamer while up in the air1Source: QVC Group
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Hilary Duff Brings Below 60 Fragrance to QVC with Exclusive Offer
April 24, 2025: The assortment includes a new and exclusive scent with Hilary Duff live on-air April 26Source: QVC
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QVC
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I also had problems with their (qvc) returns form. They set us up so we won’t/can’t make a return. I spoke with their customer service dept. She said she’d pass my complaint to their shipping dept.
I absolutely agree. From time to time, I browse QVC and HSN as I am not an avid client any longer. I have never seen or viewed such matronly, ugly clothes coming from one company. But I have no fear! I found so many boutiques/websites online and the offerings are so very different. You must be aware however. There are a lot of scammers out there as we know and it has happened to me. Fortunately, the customer service provided at these sites is superior for sure. So Ms. Sherryrose, when the weather is not up to your liking, take a look. Lots more fun than HSN or QVC!
Posted in Forum: Customer ServicePlaced two separate orders for faux azalee flower expandable fences on 2-21-25.
Received only one of the orders on 2-27-25. Contacted the carrier (UPS) and
their records reflected both were delivered to my home the same day. I advised rep only received one package and do they have pictures of location where packages were delivered. He said they do not take picture, and records only showed delivered and time, there was nothing else he could do and hung up. (I had checked around my home and questioned neighbors regarding their possibly receiving a package and no other package was found).Contacted HSN and explained above and she said a replacement would be sent to me which I received several days later. I thought this was the end of the missing package.
Unfortunately, I received an e-mail dated 5-14-25 from HSN and also a letter via USPS from HSN advising me to return the original order. I thought the problem had been resolved but now HSN wanted me to return an item I never received. I was extremely upset when I received not only a e-mail for an official letter. I contacted Customer Service immediately upon receipt of the e-mail and explained the situation in detail. The rep. told me the problem would be forwarded to a special team that would review the delivery dispute and I will receive a letter with their findings in about 3 business days.
I am extremely upset by the above situation and how HSN resolves this type of issue. I have been a loyal HSN consumer for over 30 years and this was the first time that I had requested a replacement item (Please note the item in question totaled $43.94). In the last year I have spent over $1,600 for HSN products and returned two items totaling approximately $300.
I am also and have been a QVC shopper for over 30 years and have always been
treated as a valuable customer regardless of any situation that arises.
Based on what has transpired, receiving not only an e-mail but an original letter from HSN identifying the issue, left me extremely upset and unwilling to purchase any future products from a company that deals with their loyal customers in this manner.
Posted in Forum: Customer ServiceI regularly use shopping rewards sites sites to get a reward for shopping at a particular store. That makes it worth shopping at HSN however a couple of days ago when I go to the rewards site and click on HSN to to go to the site so I can get shop HsN will NOT let me check out. I think that is a terrible shady way of not allowing the rewards site to work any longer. If you don’t want to participate WITHDRAWAL from the program. You don’t put in programming that stops me from checking out. I can’t even click on my cart. I can add to the cart but not click on it. I have tried multiple devices so it is not an issue on my side it is a sneaky shady way to NOT allow any rewards from CapitalOne shopping. I stopped shopping at QVC over 30 years because of customer service. It is quite apparent there practices have completely taken over HSN. I highly suggest they reconsider their approach to stopping rewards site shopping because I don’t shop at sites that don’t offer rewards sites.
It’s the way of the world. HSN inventory has been lacking for some time. Now that we all know about the move to PA, I am sure that is the reason. I rarely have issues with HSN. Problems, if any, are resolved. QVC is another story. I haven’t done business with them in years for many reasons. Competition is what makes the world go around. If HSN just becomes another QVC, what’s the point. Only time will tell. To be perfectly honest, I think this type of shopping became obsolete a long time ago. It does provide a service for the home bound and elderly, but they are not being replaced by younger customers.
I’m also sorry for the hosts that will have to uproot for this move. I prefer HSN hosts as they come across as more honest and trustworthy. I LOVE HSN customer service as they are Always pleasant and easy to work with. Even returns are easier with HSN. I hope this service doesn’t change. So many items from qvc don’t come with easy return labels anymore and that’s irritating – that says that management really doesn’t care about their customers. Good luck everyone and to the guys in charge, remember that what separates you from Amazon, is the customer relationships.
ruined HSN — QVC is awful….. cant believe hosts will uproot their lives and sorry QVC hosts are not that good…as HSN … products are so much better and than the prices. Customer service is awesome .. i stopped with QVC only a few auto deliveries I have left
It’s all over St. PETE MEDIA. GOOGLE IT.
The QVC CEO told stockholders recently that Q would not exist in it’s present state in 2 years or sooner. You can listen at Qrate website.
The chat community at QVC pays a lot of attention to stock prices, investor info, annual reports & always post this stuff.
I did not hear that hosts would stay in FL. Only that they would close their studio in FL. Some customer service remote jobs may remain.
Evine or Shop HQ or whatever it’s called is ceasing broadcasting shortly. Online only. It’s the way shopping channels are headed – streaming & online.
@sherryrose hopefully this will take you there. https://community.qvc.com/?qq=ft If not, you just go the the main page of qvc, scroll all the way down the page, you;ll see links for customer service on the left, etc. the next listing of links to the right of that is connect with us. Just under that heading is the link for community forums.
Hi Kristen-Hope you are well & happy. Thank You so much for responding. I APPRECIATE your taking the time to do so. As you’ve suggested I DO change my password(s). However, I DO NOT TRUST Facebook (I’ve DELETED that account along w/ALL social media accounts YEARS AGO-after alerting each TO NO AVAIL). Being with HSN/QVC FOR DECADES, I’m so sorry to say, I just feel more comfortable with inner U.S. business relations. Maybe that’s wrong of me; BUT I DO APPRECIATE the clarification(s). Thank you, SINCERELY.
Another example of concern… “Pop-Ups” reading “HURRY, Check Out Now AND SAVE… $1,200” on an apparel item listed $22 w/an HSN Orig cost of $49. And I HAVE MANY MANY M-A-N-Y SCREENSHOTS/AND PHOTO PROOF SHOWING THIS TOO!! My GENIUS “Hacker/STALKER” is ABLE to navigate in/out of site(s) CHANGING INFO… EASILY! That’s why I believe some to be fake site(s). Oh, and I do enter site as HSN.COM, as was also suggested I do. IT’S MY PRIVACY INVADED AND IT’S TERRIFYING! Items ARE AVAIL at time of purchase-I order-only to RECEIVE INCORRECT ITEMS. This happens even w/automated and/or ordering with a Team Member via phone.NOTE: I take screenshots of site PAGE listed item SHOWING HIGHLIGHTED my selected size/color w/avail quantity BEFORE I purchase-then make purchase, PHOTOCOPYING **ALL** STATUS INFO-then GO BACK TO PAGE LISTED ITEM of selected size/color and avail quantity-TAKE MORE SCREENSHOT(s)… THEN… go to “Watch” to VERIFY if/when item ‘may’ve been aired’-SCREENSHOT THAT-REPEAT “ALL” SCREENSHOTS NEXT DAY (KNOWING ALL ARE TIME STAMPED!) and VOILA… item sells out -or- becomes mysteriously unavailable-OR PRICES CHANGE! How is this even possible?
I know ALL THIS WORK sounds RIDICULOUS-AND IT IS! But THIS is what I go through to SHOP HSN/QVC site(s). IT’S TOO MUCH WORK and I’m about at my end. It’s SAD b/c I REALLY LIKE/enJOY shopping HSN -it was MY FIRST ONLINE SHOPPING SITE discovered DECADES ago. What keeps me shopping… EXCELLENT CUSTOMER SERVICE!! But even that’s not enough anymore. I’m open to your thoughts on this… In fact, I’m quite SERIOUSLY INTERESTED… Thank You Sincerely, DelrayLaw 🤗
Posted in Forum: Talk Among YourselvesHello-Hope you are ALL WELL and HAPPY🤗❤️
My question is: Anyone else call HSN/QVC to place an order OR speak with Customer Service AND IT’S SOMEONE IN THE Phillippine’s?
I KNOW MY ACCOUNT(s) ARE HI-JACKED, HACKED, AND, BOTH ONLINE .COM SITES ARE FAKES!!! I’m so DANG UPSET OVER THIS… I have complained to HSN/QVC AND IT HAS ALWAYS FALLEN ON DEAF EARS! Ever since 2016 being on FACEBOOK-AND GETTING THOUSANDS OF FAKE EMAIL/MESSAGES (or whatever they’re called) -after REPEATEDLY deleting AND RECEIVING THOUSANDS MORE, along with DELETING ALL accounts – I HAVE HAD A HACKER/STALKER and it’s TERRIFYING!!
My “paper receipts” ARE ALSO QUESTIONABLE! I call “new” site listed phone #’s and receipts read OLD #’s! Ok, that “may” be ok-BUT REACHING THE Phillippine’s… UH, NO WAY!!! My “access” to the Community IS CONTROLLED TOO! Will be VERY INTERESTING to read “any” replies… real OR fake – WHO’S TO KNOW? Either way, this was FOR ME TO VENT MY ISSUES/CONCERNS!
I already KNOW-no one at HSN/QVC CARES! Been complaining for years-AND-THEIR “Tech Teams” have been “looking into” FOR YEARS… yet NOTHING CHANGES! Heaven help my OBSESSED hacker/STALKER… should I ever be able to connect to my account orders… AND THE POSTAL SERVICES USED! JAIL FOR MAIL TAMPERING… Anyone know how to “guide me”… I’m open to any/all suggestions/remedies. Though I am NOT “tech savvy”, I AM already looking into hiring a “Forensic Cyber Detective” (HAVE EVERY MOBIL/PC/ROUTER DEVICE SINCE 2012!!!!). But this WILL CO$T ME $$$!!!! But in the end IT WILL BE SO WORTH IT… as I AM AT MY WITS END!
Sorry for my rant-you didn’t have to read… but if you did and you have suggestions please, please… I AM LISTENING =)
SAME HERE FOR ME. QVC HAD NO PROBLEM PROCESSING MY ORDER TODAY. YET HSN IS ERROR ALL DAY EVERYDAY. AS AS SOON AS YOU TRY TO PAY AND CLICK… ERROR. KIND OF WEIRD THAT HSN BOASTS ALL THE DEALS BUT NO ONE CAN ACTUALLY USE THE ONLINE SITE TO BUY. EVEN BETTER MY LAST ORDER I CAVED AND CALLED CALLED CUSTOMER SERVICE. WHEN i GET MY DELIVERY… PRODUCTS LEAKED EVERYWHERE!!!!
Posted in Forum: Customer ServiceHello Fellow Community friends. I’m using the same headline because I just don’t get what’s going on with QVC/HSN. I purchased a beautiful pair of shoes which I, unfortunately, must return. No invoice included so I went to my iPhone to pull up the order. Got the order but no option to return or exchange. Ok. Went to my laptop and was able to pull the order and click on return options. Shocker! You have to return on your own. No other option available. Now, if I didn’t have the devices available to me, how does one return an item? This corporation is getting worse and worse with customer services. Cheaper and cheaper. So, yesterday and today I went shopping to a real store and I was exhilarated to shop in person. Purchased 3 pair of shoes, crossbody bag and makekup and it felt good. I am going to work very hard to only use online stores, boutiques, etc who treat their customers as though we are appreciated. Thanks for listening.
Posted in Forum: Customer ServiceHSN/QVC Cust Serv – GREAT… UNTIL TONITE (this morning =) 6/14-12:56am CSR Team Member “Amelia”). DO realize, after 25+ yrs & TENS OF THOUSAND$ $PENT w/HSN, C/S now ENDS 1:00am… DID reach BEFORE 1:00am AND DID NOT DESERVE TO BE HUNG UP ON! I was reaching out for HELP w/an HSN ERROR AND RELIANT UPON “Amelia’s” HELP-so WHY be rude/problematic WHEN “Amelia” WAS THE PERSON WHO “COULD” HELP? Makes no sense to be such, right? Well I wasn’t such AND “Amelia” STILL HUNG UP ON ME! I “believe” b/c couldn’t or didn’t know how to help and maybe was insulted (?) when I requested to speak w/a Supervisor…? Whom of course by this time, there was no Supervisor TO speak with b/c they’d already left… even though there were calls initiated BEFORE 1:00am w/some unresolved issues ONLY a Supervisor CAN resolve.
Suggestion: if a CSR Team Member is on a call received BEFORE 1am, maybe a Supervisor SHOULD BE AVAILABLE UNTIL ALL CALLS ARE FINISHED-RESOLVED-ENDED …Because maybe CUSTOMER NEEDING RESOLVE has a prior commitment or job at 8am (when a Supervisor becomes next available) AND THE “ISSUE” ITEM HAS 1-2 left and may SELL-OUT! IDK, doesn’t sound that unreasonable to me…RE: Ordered NEW item-received IRREGULAR (one leg inch+ longer than other)-called & initiated a return/even exchange-tracking reads delivered-Item NOT RECEIVED. NO TRACKING INFO ON MY END AVAILABLE. ONLY ITEM WITHOUT THIS INFO in ALL order statuses! And, REFUND was ISSUED for item- WHY? ESPEC when Sz/color STILL AVAIL now – tomorrow… maybe not. PAST PROTOCOL was always to start a tracking/postal investigation when item was reading delivered yet not received, was it not? (was always my experience anyway) Think about it… I (anyone) could receive an item then “claim” not to have received, and get a refund- DOESN’T MAKE SENSE.
Now I’m INCONVENIENCED and all “Amelia” had to do was re-send or re-order item, as to assure no sell out of size/color (and she had confirmation my return was initiated/on the way via tracking info) BUT… do AT SAME PRICE ORIGINALLY PAID (item now $15 MORE). Not only did “Amelia” say she cannot do this, but BECAUSE SHE REFUNDED ITEM, said I would NOW have to order and PAY NEW PRICE. I **NEVER** ASKED FOR A REFUND-I WANT THE ITEM ORDERED AT THE SAME PRICE! WASN’T EVEN REFUNDED ORIG S/H either! It’s very DIFFICULT TO BELIEVE THE ITEM WAS EVEN SENT IN THE FIRST PLACE!! WHY NO tracking Info provided – WHY NO POSTAL investigation? AND, my original return was confirmed – “return initiated” – and on the way via postal tracking info! So easy for HSN-NOT SO MUCH FOR ME, THE PAYING CUSTOMER…
Stopped shopping HSN for OVER a year+ b/c of MANY ORDER ISSUES & started shopping again when became “Qurate” hoping to start anew. $PENDING A LOT OF $$$$ w/HSN LATELY (QVC TOO) AND DESERVE BETTER – WE ALL DO. NOT trying to be problematic or a complainer, but this wasn’t right -ESPEC BEING HUNG UP ON! NO excuse’s – was deliberate – it’s the WHY I find intriguing. Even RETURNED $160.+ of “QVC” merchandise SENT by HSN… I AM HONEST – NOT looking to pull a fast one on HSN – and PAY ON TIME MONTHLY. MANY other sites/B&M places to $PEND, BUT REALLY enJOY SHOPPING HSN (QVC too) ALWAYS HAVE… BUT IF HAVE CONTINUOUS ISSUES, it’s not what I want, but I WILL STOP SHOPPING AGAIN. If HSN (QVC-Qurate) no longer desires my patronage, just say so… I will pay-off ALL flex pays, cancel auto-ship items and we’ll be done. No attitude- No hard feelings…
Oh, just curious… why can’t I post in the Community? Was posting fine a few months ago…
Sorry reader’s. This was “for me” to clear my angst until 8am… lol. ALWAYS My Best To All ❤️🤗