My Account is on hold due to something they said I did not pay for in 2004

julie1231
01.26.21 9:20 PM

I have been buying hundreds if not in the thousands with HSN the last 6 months. I have not had any issues with payments. I am now told I cannot order any longer due to a bill by someone with my name from 2004 and did not pay the item off. For One…I did not purchase from HSN in 2004, 2. I am paying the rest of the easy-pays off in the next 2 weeks and HSN just lost a good customer. I went to buy a 20.00 item and it said call customer service. 3. This is a 17 year old bill. From 2004 to 2010, I had someone using my SS number and business license. It took me 9 years from 2010-2019 to get it fixed with the IRS, so this was salt in the wound. I hope HSN is happy losing a customer that purchased weekly for a 17 year old bill that was not mine.

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- chick_chickerton
- 08.22.23 7:21 AM
I have been having this same issue for a long while now. I have ordered many times and never had an issue until the last year or so. I call the Customer Service number as the site tells me to and I pretty much felt verbally assault by the time I hung up..it was not a good experience. Oddly I order from QVC, HSN’s Sister site, and NEVER have had a problem. Not once.
- HSN_Krissy
  
  Moderator
  
  08.22.23 3:20 PM
  
  I am sorry to hear of your experience with us @chick_chickerton. I was unable to locate an account with your nickname. Please email us at HSNSocialCare@hsn.com with the phone number associated with your account, so we can take a look into this for you.
- HSN_Krissy
- Moderator
- 01.27.21 2:36 PM
Hi @julie1231, I wanted to touch base regarding your original concern. I wanted to share that I just heard back and the hold on your account has been removed, so you’re able to order with us again.
- julie1231
- 01.26.21 10:19 PM
Well I am sure HSN wrote off the debt from 2004, so I cannot believe this is even still an issue. Also I sent back an XXL Jaguar Jacket 2 weeks ago because it was too big and purchased the XL and I cannot even see the tracking and worried that I may not even see that credited to my account. Not really happy with HSN at all right now. I was completely happy spending money with HSN until this happened.
- HSN_Krissy
  
  Moderator
  
  01.27.21 1:37 PM
  
  Hi @julie1231, I’d be more than happy to check on the return for you. Did you use the easy return label that came with the item to return it or did you have a label reprinted?
- HSN_Krissy
- Moderator
- 01.26.21 9:45 PM
Hi @julie1231, I really am sorry for the unneeded inconvenience and frustration that this has caused. I’ll take a look at your concern and see what I can do to help make this a better experience.