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I never go to the synchrony-HSN through the HSN application because for security reason I only go to a bank website directly & never through a 3rd Party. You can go directly to synchrony credit card online and access your credit card.
I know there was an issue for a couple of days when I tried to go in directly because they are switching systems. I had to change my log in password to my account and then I was able to login right Into the system. Apparently my user ID was transferred to the new system but my password did not meet the new requirements so once I changed the password then I was able to access my accounts but I did have to do that directly on the synchrony credit card website. It did gives these warnings for the past several months about changing my user ID/password but I thought it met all the requirements. Apparently it didn’t so this month it wouldn’t let me in & after a couple of frustrating days I figured out the password was the issue. I admit they should tell you the issue instead of giving us a system error message.
Moderator- 2 months ago
I sincerely apologize for the frustration and inconvenience you’ve been experiencing, @craigdw2. Regrettably, we are unable to assist with issues related to your HSN card account here, as we don’t have access to your payment information. I recommend reaching out directly to Synchrony Bank for assistance, they will be able to help you access your account and resolve this issue. We are very sorry for the trouble this has caused and truly appreciate your understanding.
Posted in Forum: Customer ServiceI have been trying for several days to look at my balance and to pay some on my bill before it’s due. I bet if the shoe was in the other foot and I was not paying on time , you would be sending me notifications and claiming to cut my card off and all the other things when someone is bit paying. So if this is still down when it’s time to make my payment , you all better not say a darn word. This is so ridiculous. This is Synchrony Bank. I go from HSN Pay Bill and goes to the S Bank. When I log in , it immediately tells me u the site isn’t available. This is crazy. It been this way every time that I have gone in this week. Most companies would have had this tech issue fixed within x amount of hrs. Your hours are way past being cool. Please fix it. Or I can pay off HSN and go elsewhere. Seriouskly????
- Moderator
- 10.11.25 6:42 PM
I’m sorry that you had a difficult experience reaching Synchrony Bank, @kbearance! Rest assured, we want this process to be as stress free as possible and we appreciate you bringing your concerns to our attention. The best option to reach Synchrony is to call 844-889-9676, option 1.
If you need further assistance, or if there is anything else we can help with, please don’t hesitate to reach out!
Did you call the number on the back of the card?
Or
How to Talk to Synchrony Bank Customer Service by Phone
Call the Synchrony Bank customer service department at 1-866-419-4096.
Wait to be connected to an agent.
Speak to the live representative.
MsLomo, Thank you. I appreciate your kind words. And bless you for reading that long, long explanation (lol)! 🙂
I try to treat people the way I like to be treated (however, sometimes, unfortunately, my aggravation shows … lol). We all make mistakes, but it seems that someone made a doozie of a mistake on my account. Poor Shawn probably inherits all types of problems and so do a lot of the other agents/reps. I understand because I had a job while in college that required me to deal with customers on a regular basis. Sometimes, while I understood and emphasized with the customers, the store would only allow me to do so much. I understand the hurdles they are expected to jump through at times. I have to honestly say that everyone at HSN who I dealt with have been nice.
I have shopped with HSN for over 30 years now and mostly have had the best of luck with them. However, I have to be honest and say that QVC does not appeal to me. I tried QVC, but the mistake made on my account recently reminds me so much of QVC (sorry, QVC, but it is true). I hope that this is not going to be a trend with HSN. As it stands, I have paid off all my “legitimate” flex pays, so my balance should be zero. If this mistake is not fixed very soon or if it pops up again next month in the form of a flex pay that I have already paid, I will be going outside of HSN and Synchrony Bank for a resolution. I will be losing my patience shortly if this matter is not closed for good and, while the gesture was really nice, I am refusing the $25 spendable kash as I just want the correction I requested. It is not rocket science.
Thanks for wishing me luck. I hope that nobody else has to this problem. We’re going to keep our fingers crossed for all of us (big grin). 🙂
Shawn, Thank you so much for your email. I appreciate your suggestion regarding Synchrony Bank, and I will definitely check with them again if the pending charges do not drop. When I checked with them the other day, they told me to check with the merchant (HSN). For the record, I really did not expect the Spendable Kash (just the correction and no more strange charges, etc … lol). I probably will not use it, but it was a very nice gesture. I value my time more. Lol … that happens as one gets older. Hopefully, we have it straightened out as everyone needs to be paid (but nobody wants to overpay … big grin).
Well, HSN shoppers, it looks like Shawn and HSN have gone the extra mile to help out this customer, and it appears that everything is straightened out now. (I hope so anyway). Thanks, Shawn and HSN. And thanks to the Rep who (chatted with several) so thoughtfully issued Spendable Kash even though the only “reward” I really want is peace of mind and for what happened not to happen to any other customers as it is time consuming trying to pinpoint errors sometimes.
I completely agree! This was the worse Craft event ever! I don’t appreciate it being split into 2 days and not knowing if the products I want are on. I also don’t like that splitting the craft items into two days means we will have to pay $7.50 shipping twice if the items we want are on different days! I spend a lot of money on Real Craft Days and I feel like HSN is taking us for granted! Not a very bright Marketing Strategy! I’m extremely UPSET that HSN didn’t order enough Crafter’s Companion products, especially the ones that they knew would be popular and sell out! If this continues, I won’t be buying from HSN anymore. I already stopped using their Synchrony Bank Credit Card because of the exorbitant Interest Rates! Shame on you HSN!
- Moderator
- 08.03.25 2:41 PM
You can sign into your Synchrony Bank account online to view your credit limit: https://hsn.syf.com/
Posted in Forum: Talk Among YourselvesWhat happen to refer a friend opt? Was it removed?? I haven’t been shopping on here much since HSN would not help me with my extended warranty from Samsung for a TV that had a 2 yr warranty it took me about 3 months to finally get all my money for the TV (purchased 11/2022). That left me with a bitter taste in my mouth I don’t like to shop where the merchant & bank won’t help (HSN & Synchrony Bank) doing that time they gave me the run around. so I have been shopping elsewhere, where merchants show their appreciation for my dollars. I think this maybe a Blessing for us. Have a safe & Blessed weekend.
Posted in Forum: Customer ServiceJust closed my card account. Hallelujah!
The worst credit company I’ve ever dealt with. HSN you need to get another bank.
- Moderator
- 05.08.25 5:32 PM
I’m sorry for any concern these statements have caused @bubby222. While I am unable to make changes regarding the HSN Card, you can update these directly through your online profile, or you can reach out to our partners, Synchrony Bank, directly at 844-889-9676.
- Moderator
- 03.19.25 1:49 AM
I sincerely apologize for all the trouble you’ve experienced with Synchrony Bank. That is certainly not the kind of experience we want you to have, whether it’s with us or any of our associates. Your feedback is very valuable to us and will be forwarded to our leadership team for review so that we can address the issues you’ve raised. Thank you once again for taking the time to share your feedback!
Posted in Forum: Customer ServiceI have had many issues with Synchrony Bank with the HSN credit card and others as well. They “forget” to send me a statement and then I receive an email saying that my payment is due the next day or I will receive a $30 late payment. I can’t check my statement because they have not sent me one (for which I am charged a fee of 1.99 for a written one). Calling for assistance to get a statement takes 24-36 hours which then generates a late charge. This lessens the desire to use the HSN Card–I plan to use another way of paying, if that will work. HSN GET RID OF SYNCHRONY BANK TO PROCESS YOUR CREDIT CARDS. I would hope I am the only one with this issue–customers be aware.
- Moderator
- 03.09.25 12:37 PM
@nursenancy88, you will need to sign into your Synchrony Bank account to update your statement preferences. You can use the following link to get to your online account with them: https://hsn.syf.com