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Bringing back a memory lane thing. On ITKWD on QVC this morning, Venable mentioned that when QVC went online, they were called IQVC before they were qvc.com. HSN had them SO beat with First Auction. It was awesome! HSN products that were put up on auction but they had a certain number of items that would go for the end price. I wish they would do something like that again.
After a few years of NOT being in the studio, it’s almost like he doesn’t care anymore. Just raking in the $$$. Even Adrienne, who doesn’t have to, showed up in PA for her shows.
It actually makes me not want to buy his vitamins anymore, and I have been using them since he started on QVC.
the problem is qurate. there destroying HSN. we need HSN as most chain stores are closing and all that etc are HSN and QVC but HSN needs to get rid of qurate retail group. HSN needs to look for another retail to take over to separate them from QVC.
Just visited the “Slinky brand “website. Horrible. I will stick with HSN current brands which are modern. Susan Graver on QVC was always miles ahead of the Slinky brand by a mile.
I have been a HSN and QVC customer for many years. The change that QVC made associated with a need for customers to remove AD Blockers from our computers will not work for me. There has been a change made to the HSN and QVC systems at the direction of QVC management that will not allow us the write product reviews until AD Blockers are removed. I hope they understand that this will have a negative impact on the amount business that they get from me and others. I read reviews before I purchase online.
QVC has made changes to the HSN system with regard to writing reviews. All of a sudden, the HSN system is telling me to remove my ad-blocker if I want to write a review on a product. My computer was set-up by the store that I purchased it from. I have no plan to change anything on my computer in order to do business with HSN and QVC. If I cannot read reviews or write a review about a purchase, my relationship with both HSN and QVC is OVER. I will stop purchasing from HSN and QVC… and I buy a lot from HSN.
MsLomo, Thank you. I appreciate your kind words. And bless you for reading that long, long explanation (lol)! 🙂
I try to treat people the way I like to be treated (however, sometimes, unfortunately, my aggravation shows … lol). We all make mistakes, but it seems that someone made a doozie of a mistake on my account. Poor Shawn probably inherits all types of problems and so do a lot of the other agents/reps. I understand because I had a job while in college that required me to deal with customers on a regular basis. Sometimes, while I understood and emphasized with the customers, the store would only allow me to do so much. I understand the hurdles they are expected to jump through at times. I have to honestly say that everyone at HSN who I dealt with have been nice.
I have shopped with HSN for over 30 years now and mostly have had the best of luck with them. However, I have to be honest and say that QVC does not appeal to me. I tried QVC, but the mistake made on my account recently reminds me so much of QVC (sorry, QVC, but it is true). I hope that this is not going to be a trend with HSN. As it stands, I have paid off all my “legitimate” flex pays, so my balance should be zero. If this mistake is not fixed very soon or if it pops up again next month in the form of a flex pay that I have already paid, I will be going outside of HSN and Synchrony Bank for a resolution. I will be losing my patience shortly if this matter is not closed for good and, while the gesture was really nice, I am refusing the $25 spendable kash as I just want the correction I requested. It is not rocket science.
Thanks for wishing me luck. I hope that nobody else has to this problem. We’re going to keep our fingers crossed for all of us (big grin). 🙂
@gemfx true, but they are still separate companies with one corporation. Qurate is incorporating the worst of QVC’s business practices into HSN. It’s a shame, because the the CS practices, while not perfect (some returns, we see you) were one of the things that made HSN stand out from and ahead of QVC.
QVC has always made it incredibly difficult to return things. They’ve always been so nasty to deal with if you return too much (those “we have dropped you” letters come fast and furious – no matter that the hosts say “return it for another size/color or any other reason within 30 days, no questions asked, easy peasy” yeah….no). Now they are ruining the things that made HSN stand out as superior to the Q. It stinks.
Upselling is an artform in itself. The really good CSRs who are successful at it are those who actually KNOW the products and are familiar with how they are used with other products. They also know when to STOP trying to sell. Sounds like your CSR had no clue how to upsell, and was doing the “throw everything at the wall and see what sticks, and talk over the customer until you wear them down” technique, which HARDLY EVER works.
That is a long time QVC selling technique (ShopHQ did it too). It’s a shame HSN reps are now being gauged on their upselling too.
Its QVC and their metrics. the agents must upsell with each call in order to keep their jobs.
What post is mean spirited? I agree with the OP. If you aren’t reading the financial state of HSN on QVC, you should. HSN has been in deep trouble for at least several years.
OP, you are probably right about moving Marla, DG 2, and a few other vendors. I don’t think QVC and HSN will merge. That would spell disaster for the Q. Can HSN alone declare bankruptcy?
I do see QVC having free shipping more often. I bought several items that I would not have purchased otherwise. Way to go Q, you are catching on. It’s called marketing.
What a mean spirited post. I watch HSN more now than I do QVC.
On the QVC forum, someone suggested a third scent, Snickerdoodle, so I’ll wait until everything is loaded in the system.
Posted in Forum: BeautyOMG! HSN is offering the special Beekman x Hershey’s items! Usually the good stuff only goes to QVC (QVC got the Libby’s pumpkin items).
The little “kiss” soaps will make super cute gifts. Very happy to see them offered here!
It is ashamed that things appear to be headed in the wrong direction. I have the idea that HSN is not so fun. I feel rather bad for people who are employed there. I still want to like HSN. I believe that their concept of making it a nice place to shop is a good one. I think that HSN is being absorbed by QVC unfortunately. And not to offend, but I just could not get into shopping with QVC. Last month, I did an exchange with HSN on a readers set and HSN sent me the wrong magnification. Well, I understand that mistakes happen sometimes. However, I sent the set back as an exchange and, for some strange reason, HSN treated it as a straight return when I had clearly INDICATED ON THE PAPERWORK that it was an EXCHANGE. Hopefully, after a phone call and 5 or more chats, it has been straightened out. HSN did reinstate the flex pays they took off (when they treated it as a return, NOT as an exchange AS indicated on the paperwork). However, today, I spotted two additional charges on my HSN credit card that are pending that I do not recognize. I have NO idea what HSN is doing. I wonder if they know what they doing? If and when these charges are posted, I guess I will find out as they seem to fill in the description after charges being posted, not while pending (credit card website in “activities”). In the meanwhile, I am in limbo. I wanted to purchase some particular items from HSN, but until everything is straightened out (AND I MEAN everything), I will NOT be purchasing anything at all. Hopefully, things will fall into place, and I can go ahead and order. But, if not, other merchants do carry what I need.