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YES!! Seems to be a common problem. Called customer service and they were absolutely no help. Ever since HSN was purchased by QVC – corporate profit has become front and center – no longer the HSN we knew and loved. No longer the great deals previously offered by HSN. No longer the product selection we loved because the products worked. No longer the feeling that you, the customer, are valued. No longer the vendors we loved to watch and watch them interact with the hosts. No longer free shipping. I stopped watching and shopping with QVC years ago and have not missed them or they’re often times overpriced merchandise. Guess I’ll quit shopping and watching HSN too and continue to do my online shopping with Amazon, Vitacost and ProCaps Labs.
Posted in Forum: Customer ServiceI returned an item on 11/24. I have my receipt. It scanned for 6 days then stopped. It appears item is lost. I filed a complaint with USPS. I have never had a company not refund if I returned and usps lost item. If HSN can see I returned it by scanned return label but usps lost it, I should not have to continue to pay for item. I’ve never had or had this happen in all my years of shopping online. I’m neve shopping with HSn again if this is the policy. I am paying for something I don’t have.
Posted in Forum: Talk Among YourselvesBeen shopping HSN for decades. Never liked that they charge tax ON the shipping (tax should only be on the subtotal on the items bought) but I gave that battle up years ago. Now, many items have worked their way up to $7.50 shipping. One item. Each. If you want 2 of the same item , it’s $15. Come on! If I want to buy 10 different items in one HSN shopping spree, it’s $75! Are you serious?! I DO buy a lot, but I think my buying from HSN is coming to an end. There is no reason they can’t charge an entire order one flat fee. Should be FREE ship with over a certain dollar amount like most online retailers. Lately, I’ve been looking up the item I want that I’ve seen presented on air and see the exact same thing on Walmart, Target, Amazon etc, and got the shipping free. Bought it there. HSN and their ” other company” are too greedy anymore. Time to update your shipping policies HSN.
HSN needs to get some better designers. The only one I like a lot is G by giulianna rancic.
Skinny Girl is o.k. but her prices are totally ridiculous for HSN. I found her clothes online at Macy’s Lord & Taylor for a quarter of the price HSN charges. I find Bethenny to be so self centered & obnoxious. She should of named her line totally SELFISH GIRL. She must sell her clothes to HSN at a very high price.
Marla Wynne is o.k. but all of her stuff is HUGE FOR TALL BIG WOMEN nothing for thin petite women and it is all the same design nothing different but at least it is quality.
The rest is all garbage all of it is sad & pathetic fashion.
Logo is not any better on QVC she makes a ton of the same old stuff and wants a fortune for it my husband looks at the clothing and calls them unsightly rags. He only likes a few of her things. We both love fashion but we are too particular for the rags these shopping networks sell.
I’m assuming you used a debit card for the purchase, I personally would never order anything from a shopping channel or online with a debit card. I would indeed make sure HSN pays the over draft fee, it is their error. I know mistakes happen and they should pay for it.
I also only purchased 2 items with $3.50 shipping when I normally buy many items.
I agree with everything said except QVC did not buy HSN. HSN was bought by the same parent company that owns QVC, Zulily and several other online retail shopping.
I don’t care for celebrities lending their names to a brand and selling items for $$$$$. Over the years, HSN and QVC have dropped true designers for celebrities and I for one don’t like it.
The trend for home shopping networks is for leisure and casual wear, some of us do like to dress up or are looking for dress slacks, skirts, dresses, etc. to wear to work, church, etc.
Also, the shoe choices shown on-air are frumpy. You have to look online for a better selection but that’s limited too.
Thanks for Marla Wynne.
I was actually reading an article recently on how online shopping is trying to cut down on returns by not including return labels. Amazon is also trying to get people to return items to Kohls rather than using UPS. The article went on to state that some consumers are abusive with their returns. Wearing items for extended periods then returning right before the 30 days. Food items mostly eaten and then returned. Amazon is actually banning some people for life!
Transparency has NEVER been HSN’s strong suit. Today I bought Dr. Ho’s pain reliever kit. Watched the full presentation with Coleen Lopez. Placed my order and guess what? On back order. Not one time was that mentioned. At least QVC, will mention during their presentation, “all items will ship on such and such date.” Not HSN. SO annoying. For those of us who really want the item, being on back order won’t deter us from buying. A.N.N.O.Y.I.N.G! And I agree, honesty and straight forwardness goes along way. I was hoping that would be apart of their New Years resolution but I guess not.
Posted in Forum: BeautyI honestly can say that 90% of HSN vendors do not have this issue. Perusing my ULTA circular, shopping online and visiting YT I see this awful trendy new thing of having to give MU shades and products these lewd names that are always sexually charged. Actually it isnt all that new but it seems to be not going away. Its just disgusting. Then some of the video ads are even worse. I wish we could stop calling ugly obscene overtures “pretty”. Just stay with the classics and present things in a classy way, it still works and will continue to work. I am really turned off visually watching many of these as they “drip” in product.
The Arcade Games are bait for HSN to get shopping traffic to their sites.. It is a global online retailer. It is perfectly legal for them to do it. The problem is the bait turns into being a lottery. A game of chance. Normally a “lucky” person will win from time to time as with any games of chance. The illegal part of this equation is: 1. Computer bots and seasoned hackers playing against humans. If you see a player with millions of points in games on a daily basis,, 10 times out of 10 they are bots/hackers. This makes them guaranteed winners of prizes. 2. Rogue Company employees. Arcadium, HSN, & QVC rogue employees can manipulate the games in their favor. If you win at all as a human, you are very lucky. IMHO opinion, if you just enjoy playing arcade games for fun, then all these games can be played anywhere on the internet, but if you want to win prizes these days this is one of the places, but the odds are tremendously against you here.
Posted in Forum: ElectronicsI just wanna say that I’m never going to purchase anything from hsn ever again. They charged my account twice and cancelled my orders. Its a ridiculous system, and I was first told my money would be back in my account at the end of business day, not true. Then I called back and they said 72 hours. My rent is due and now I have to be late paying my rent because they still have not released my funds. This is my worst experience ever shopping online. Never Again!!!
Posted in Forum: Customer ServiceAbsolutely WORST customer service i have EVER dealt with! Spent half an hour on hold to order an item that was listed as not being able to be purchased online. When I finally got someone on the line i went through everything and she refused to proceed without me finding the item number and yet she had no idea where I could locate an order number. Once we had that settled she advised me to hold off on ordering the item I wanted because it was almost a $300 item she said I should sign up for emails and i would get a coupon for 15% off. She knew exactly what item I wanted to order, had the item number and everything. I got off the phone, signed up for the code and waited for my email, once i received the code i attempted to use it on their site and it would not work. I attempted several times then decided to call. This time I was on hold for 1 hour and 49 minutes. The woman who finally picked up the phone was beligerently nasty from the second she got on the line. I explained the problem and she said, well you didnt read the coupon exceptions then! At this point i was at the end of my rope and yet still was able to be nicer and more pleasant than the customer service rep from hsn. She heavily sighed when I told her I wanted her to try it and said ‘my computers no different than yours, if it doesn’t work for you it obviously wont work for me’. I questioned why another representative would TELL me to sign up for a discount if I couldn’t use it, she says ‘i obviously wouldn’t know that’. Eventually she went through the order and tells me that I cant use the code for this order because its only for future orders. Obviously I was aggravated at this point seeing as i could have ordered the item nearly three hours prior without this aggravation and I’m completely confused as to why the first rep would tell me to cancel my order and sign up for a coupon i couldnt use! The rep i’m speaking to begins to seemingly get annoyed and says ‘well would you like to order or not’? I said is there a way you can honor the 15% off coupon and she heaves again and almost shouts ‘we just went over this, you cannot use that code for this order’.
After this experience I will NEVER use HSN for any of my shopping needs, truly despicable!
sometimes i just need to know the perimeters…..
i buy something and a few days later it’s free shipping. do i qualify for my shipping to be reduced or not? i have placed an inquiry in the Customer Service section and have received no response. i have seen others inquire and their shipping was reduced to free instead of sending their item back and reordering it. so what gives now?
that and if you give me a coupon for $10 off anything over $10, within certain guidelines, and i try to use it but at checkout it keeps saying it’s “invalid,” then why post it on my account? i had this happen last year at this time and now again.
i have only gotten the $5 off coupon to use once, even when the code states i can use it over and over again.
i try to be positive b/c i know it’s tough to be in retail, but inconsistencies need to be pointed out b/c i am sure i am not the only customer who gets confused and frustrated. when these things happen, i do not buy. i buy for what i need/like and what i can afford.
i hope this thread helps HSN investigate issues customers are raising for a more positive shopping experience.
and bring back Joy and Iman. their energy was bright and addictive. some people complain of abrasive or loud vendors. that just means they are serious and/or passionate about their product. you need different personalities or the channel will become stale and cookie cutter boring.
the other customers are correct about pricing. the new Vintage American is on par with the style at a big box store, but there for much, much less. unless the apparel has super powers, a pant or blouse to lounge in should not be so costly. i bet that line would sell better between $25 -35 a pop and not around $50.
more free shipping days. i bet HSN’s sales spike on those days. there is a reason… people see shipping and handling as another tax. i am going to buy a shirt that can be shipped fairly cheap and if i pay $50 for it, why should i pay shipping in addition? think like your customers…. not like bottom line bosses. b/c $5 gets you to the mall and back, then everything else is free shipping while you’re there. in the online shopping wars, be competitive. unless you have something no one else has… which is rare.
Thank you for your time,
Dawn
Posted in Forum: Talk Among YourselvesI have noticed in the past others have voiced a shared frustration with the HSN website. Just an FYI I requested on COMMUNITY CUSTOMER SERVICE:
I have a suggestion to improve your website. This improvement would speed up the online shopping experience and decrease customer frustrations. Amazon has this option when browsing lists of items. Please add the option to display only items that are currently in stock. Below I have displayed how Amazon provides the option to customers. If the customer x’s the box, they display currently out of stock items.
Thx.AMAZON:
Availability
x Include Out of Stock
Posted in Forum: Customer ServiceSo, today, with the morning off from work, I decided to take a look at the items available from Joan Boyce. Since she’s leaving, I figured there might be some good deals, so I selected the option to sort the items from the lowest price to highest. What a mess, it’s so distracting and not fun at all having to look through all the “As is” and “Sold Out” items – so I didn’t continue, and likely won’t be purchasing anything today.
I have absolutely no interest in “As is” items; if I wanted something used, I’d go to a local garage sale. And if it is “Sold Out”, I don’t want to look at it either, if the intention is that I am going to mark something as a favorite and hope it may appear again, that’s just not going to happen – there’s a whole big world out there and if I want something I can usually find it – or something comparable immediately elsewhere. HSN might find it helpful to have these sold out items marked as favorites, but I am just not willing to spend my time making that effort.
It would really improve the online shopping experience if there were options that allow users to select whether they want to view “As is” and “Sold out” items. That’s part of what people value about shopping online, the ability to search specifically for what they want. There is a checkbox to select to show only “As is”; it would be great to have a checkbox added for “Hide As is and Sold Out”.