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Posted in Forum: Talk Among YourselvesHello-Hope you are ALL WELL and HAPPY🤗❤️
My question is: Anyone else call HSN/QVC to place an order OR speak with Customer Service AND IT’S SOMEONE IN THE Phillippine’s?
I KNOW MY ACCOUNT(s) ARE HI-JACKED, HACKED, AND, BOTH ONLINE .COM SITES ARE FAKES!!! I’m so DANG UPSET OVER THIS… I have complained to HSN/QVC AND IT HAS ALWAYS FALLEN ON DEAF EARS! Ever since 2016 being on FACEBOOK-AND GETTING THOUSANDS OF FAKE EMAIL/MESSAGES (or whatever they’re called) -after REPEATEDLY deleting AND RECEIVING THOUSANDS MORE, along with DELETING ALL accounts – I HAVE HAD A HACKER/STALKER and it’s TERRIFYING!!
My “paper receipts” ARE ALSO QUESTIONABLE! I call “new” site listed phone #’s and receipts read OLD #’s! Ok, that “may” be ok-BUT REACHING THE Phillippine’s… UH, NO WAY!!! My “access” to the Community IS CONTROLLED TOO! Will be VERY INTERESTING to read “any” replies… real OR fake – WHO’S TO KNOW? Either way, this was FOR ME TO VENT MY ISSUES/CONCERNS!
I already KNOW-no one at HSN/QVC CARES! Been complaining for years-AND-THEIR “Tech Teams” have been “looking into” FOR YEARS… yet NOTHING CHANGES! Heaven help my OBSESSED hacker/STALKER… should I ever be able to connect to my account orders… AND THE POSTAL SERVICES USED! JAIL FOR MAIL TAMPERING… Anyone know how to “guide me”… I’m open to any/all suggestions/remedies. Though I am NOT “tech savvy”, I AM already looking into hiring a “Forensic Cyber Detective” (HAVE EVERY MOBIL/PC/ROUTER DEVICE SINCE 2012!!!!). But this WILL CO$T ME $$$!!!! But in the end IT WILL BE SO WORTH IT… as I AM AT MY WITS END!
Sorry for my rant-you didn’t have to read… but if you did and you have suggestions please, please… I AM LISTENING =)
Posted in Forum: Customer ServiceI’ve placed various HSN orders throughout the years via phone. Just recently, however, I created an online account with the exact same info used for my orders (name, address, phone, etc.). Unfortunately, however, when I click on “past orders” it says “none”. Foolishly, I thought my online account would automatically populate with my pre-existing customer data through some sort of backend database reconcilation process. WRONG. IDK,maybe I’m missing something, but I just don’t understand why HSN doeson’t offer the ability to link an existing customer account number to your online account, either during initial setup or somewhere post setup like in your profile info. Is it a security thing? What I do know is now I have no option but to call customer service which undoubtedly will be the highlight of my day.
Moderator- 08.19.23 7:51 PM
@alisonnn No worries, I’ve noted your account to honor the discount and also reset the coupon if you wanted to try the order online. Please feel free to reach out if you have any more questions or issues. Although I know this isn’t the best start to shopping with us, we’re glad to have you! Welcome to HSN! 🙂
Posted in Forum: Customer ServiceI have been waiting and contemplating a purchase from HSN and I do a great deal of my shopping online and much of that is through Amazon. Mostly all of my Christmas is shopped via online/mail. I attempted to complete my transaction online but due to my recent move my billing address and shipping address are not the same (my previous home recently sold). For this reason I could not complete my order online and had to call in. The call began great but when I gave the address of the home I recently rented I was told that HSN could not deliver to that address. No explanation, nothing! Okay, I asked if it could be delivered to maybe my son’s home. That was okay to do. So I gave my sons address, my billing address, went over my order which was the Xbox series x Console bundle Item #1265569 @ $999.99 with the option of 5 flex pay. My card was charged and I was told my next payment would be in 30 days and would all run 30 days apart. Then told that the Purchase price was $1074.99 minus the $275. I paid today. I stopped her there… at my checkout online I had my total due today and it was $200.00 no shipping straight $200. I pointed that out but was told no, its not correct. The taxes are charged and due with the first payment. I said okay, that’s fine (It was already charged anyway). Then she drops on me we aren’t able to offer Flex pay on this item. Umm, its online this very minute offered as flex pay. ” Well we can’t accept your card for flex pay”
SERIOUSLY!?!? My card was already charged, charged more than what was online and now I can’t use my VISA debit card?!? Eventhough it says online everywhere that HSN does take a debit card if it has a VISA logo.
I said well I guess you need to cancel the order because I don’t have the money to buy it outright or I would have done that in the first place. So then I’m told it will take them 3-5 days to refund my money. I asked her why online when you go to check out for this item and others you are given the option to use PayPal and your credit cards but doesn’t restrict debit cards.Â
The kicker is when I checked my bank account she wasn’t even honest about what she charged my bank account. She charged it $295.66.
As consumers who shop online/virtually we expect the retailers that we choose to do business with to be trustworthy and honest with our money. Especially in this time.
This entire situation just made me feel like I was being given giant RED FLAGS. I passed other options to purchase this item because of the 5 flex plan making it a bit easier. I am not a person that generally writes a review or complaint but I’m just so completely upset with how this entire situation happened.
Hello?? It’s been TWO days without a response? It’s bad enough that I just got the TS that I PRE-ORDERED to be sure I got the new Med Vanilla scent and guess what I received in the mail today? UNSCENTED! I called customer service and got the rudest agent who said well it’s now sold out so you can just send it back for a refund. Excuse me? I made sure I placed my order AHEAD of time to ensure I would receive one and because you all sent the wrong item, I am essentially sol? I was very upset with the way she treated me as I am a customer service manager myself and that is NOT the way to treat a customer who has received something they didn’t actually order. I decided to look online and see and sure enough the Med Vanilla was sold out, but you all still had auto ship available in it, so I knew there were some still available. I decided to call back and I got a really nice lady named Kathy. I asked her if you all could maybe send me one of the auto ship ones since this wasn’t my fault, she said sure. (The first agent should’ve OFFERED that to me!!!! but unfortunately she could care less) I couldn’t use my 6 flex pays that I had used on the single ship b/c it wasn’t an option, but that was okay at least I was going to get the product. She also said she’d credit me $5 for my troubles, which was very nice of her and I appreciate. Little things go a LONG way. After hanging up though I did notice that on my account she didn’t adjust the initial price to be the $39 that was the TS price that day, not $43. So, I need that fixed too please.
Also, this issue with the bonus buy I still need addressed. Tysm Brandi
Posted in Forum: Customer ServiceOn 11/22/2019 I ordered the Shark DuoClean Slim Vacuum w/Self-Cleaning Brushroll and Accessories (ITEM: 678-989), which was “Today’s Special” for $199.99 and there was also a promo code for $15.00-off plastered all around the website. Added the vacuum to my cart, entered the promo code and chose 6 payments of $33.33. What a great deal, I thought! Until I click submit on my order resulting in the website removing the promo code and overcharging me. Immediately contacted Customer Service who claimed they could not apply it due to my having selected FlexPay. They stated I would have to wait a couple days to contact them for a refund, or cancel the order and place it again. They were told that is not acceptable, I was overcharged due to an issue with the website, and would not risk being charged twice by attempting to cancel the order and place it a second time.
Meanwhile, as I am trying to get that straightened out, my dad gave me his credit card to order a pair of BearPaw Phoebe Hiking Boots with EverWet (ITEM 675-392) for my birthday, and I desperately need them for the winter. So I had added the boots, size 7 Wide, in Wine since Black was sold-out, to my cart and proceeded with entering details to create an account and submit the order. Again the $15.00-off promo code was removed, but I had not checked out, so I closed and reopened the page where it was then giving me a $10.00 promo code instead. Somehow, the $15.00 promo code was available as “Spendable Kash” in addition to the $10.00-off. So the boots went from $65.98 down to $44.64, which almost made me forget about all the hassles. By the time I had finished with the order for the boots, the charge for the vacuum had already reached my bank! Precisely why I told them I would not risk attempting to cancel the order to place it again, and had I done that I would have been charged twice.
It took contacting Customer Service several times through until the next day, each time being told something different, before I was finally refunded the $15.00 I was overcharged. But I did receive the refund within a day or two. On the other hand, my dads card was authorized for the boots TWICE, once at retail and a second time at actual cost. Thankfully the retail one dropped off, even though it should NOT have been on there in the first place. The vacuum shipped on the 24th and delivered on the 26th. In person it was nowhere near as impressive and when I went to register it with Shark I was having difficulties because as far as they were concerned, the vacuum model did not exist. After going through the Shark website pulling up the accessories and replacement parts listed in the booklet that came with the vacuum it was obvious something hinky was going on! The parts were all available on the Shark website, but they required a model number to be selected and this particular model of Shark vacuum did not exist on their website, or ANYWHERE online! I found a Google cached webpage for the vacuum on the Shark website, but it was taken down just prior to HSN going on air with it. Calling Shark Customer Service was even more entertaining because they had ZERO information on this “mystery” Shark vacuum and the gentleman I spoke with was tripping over his own words trying to come up with a story. Well, I had a better story… once upon a time I bought a hinky vacuum that turned out to be a remarketed older junk model that I returned the next day. The end.
I knew better, but I wanted the vacuum returned ASAP so I gave it to my mail carrier, who scanned it on site. As of today this so-called Easy Return does not appear in my account, the tracking number does not provide any information. I had attempted to contact HSN Customer Service and all they said was “just wait”. Yeah, I do not think so, not when they use a second rate shipper like UPS Mail Innovations who I am more than familiar with. So I proceeded to do the ‘legwork’, got in touch with USPS and they located the package for me. HSN received the vacuum back 12/06/2019 and I of course am still waiting on my refund.
While dealing with that, I had received the BearPaw boots which were not exactly what I was expecting. The color was awful, it was not “Wine” but just an ugly Purple and according to the manufacturer tag attached to them, EverWet is a stain repellant and NOT anything to do with repelling water. But I did like them aside from the color, so I requested an exchange and even asked if the black would likely be in stock again. From what I was told it was not likely so I settled on exchanging them for a pair in Hickory.
Saturday I received the exchange and I have NEVER been so disgusted in my life! I open the shipping box and see a BearPaw shoebox that has a rubber band wrapped around it, the corners of the lid torn and the front smashed. It took me by surprise at first because the shipping box they were in had no damage whatsoever. I pull the shoebox out, grab out a boot and pull it from the plastic bag when it hits me. This odor that I can only describe as dirty, wet leather and chemical smell. The boot itself was untied, the tag nowhere to be found and the suede had scuff marks. It took all of a half second to realize I had been sent someone else’s return and HSN apparently sent it right back out their door without ever having even inspected them first.
First thing, early Sunday morning before HSN was open I sent them an email because the boots had in fact come back in stock in black but there were only three pairs. Waited, waited and waited some more but did not get the call I requested. Log into my account, requested a call and it said I would be called in less than thirty minutes. Waited about twenty, received a call from HSN with an automated message saying to wait while I am being transferred and immediately disconnects. Log into my account again, requested a call again. More than twenty minutes goes by, I receive a call with the automated message and again it disconnects. Now I am fit to be tied! So I call myself and initially the woman was apologetic, she had said only one exchange is typically allowed but she would transfer the order from my dads account to my account so that I could make a second exchange given the circumstances and still honor the price too. She asks if she can put me on hold, several minutes later she comes back and needs to talk to my dad for whatever reason was pulled out of thin air. My dad speaks to her, gives me the phone back and she says, “BearPaw is offering a 3-pack of socks or a hat and scarf, would you care to add any”. Very much making it sound as though one of the two would be thrown in for my troubles, and I know better. So I point out the order was on my dads card, considering she had just spoken with him, yet waited to ask me which made absolutely no sense. Then I ask, how much and she rattles off some ridiculous price that had I not been so annoyed I probably would have busted out laughing. Then she asks me if this will be on FlexPay and I was completely lost. I said no, it is an exchange. She then informs me that I am only allowed one exchange, which I have already made. Therefore these NASTY, DIRTY boots they messed up and sent me will have to be returned for a refund and an actual NEW pair ordered and charged to my dads card. Apparently ignorance is a three-letter word spelled HSN if they think they are tying up almost $90.00 of my dads money for a pair of boots costing less than $45.00 when THEY are the ones who messed up in the first place. Not to mention her trying to con me into putting another $30+ on my dads card with the supposed BearPaw offer.
How they stay in business is beyond me and frankly, I feel half of what has been pulled should be criminal! I cannot wait to get my money back for their hinky vacuum and return the gently used boots so my dad can get his money back. Kind of funny though, the vacuum was a Christmas present to myself and the boots a birthday present to me from my dad and thanks to HSN I have nothing to show for either except a lot of wasted time.
Posted in Forum: Customer ServiceI set up my account after I received my bill from Synchrony Bank, it had my account number on the statement that begins with a number 6, after that I went to hsn.syf.com and created my new online account.
Thank you for the info thank goodness I still had the old hsn card to use to setup my new account and will be able to pay online through hsn website
Hi goldie530, sorry you are experiencing difficulties not able to access the online page to pay your bill. My issue with this bank switch is different, I did not have my account number. I had to go through hoops to get it in order to register online as both Comenity and Synchrony left me high and dry stating they do not have my HSN card number and I have to wait a month or 2 to get my new card before I can register for online access. What I did is from a credit report that I pulled last June, I had the 12 numbers at the beginning and then an old statement dated over 10 years ago had the last 4 digits. This is how I was able to register with my HSN card number which is unacceptable because during this transition no one should have been inconvenienced or should it be so difficult to pay bills online. I will definitely close my account soon. I know closing a long standing account can hurt your credit score but at this point, I do not care and I am very upset for the trouble I had during this conversion.
I would suggest to try to clear the Cookies on your device. Go to the HSN homepage, click on Account on the right side of your screen, go down to where it says HSN Card – Pay bill. Click on it and it will bring you to the Syncrony-Hsn site, click on Pay online. If you had already registered, put in your log in information. If not, click on register and again in order to do so you will need that almighty account number.
Hope this help…Good Luck!
Posted in Forum: Talk Among YourselvesYou need to go here ——>
Register your new account using your old Hsn account card number if you don’t know this you will most likely have to call and pay by phone with an account representative at Synchrony the new number is 844-889-9676.
Once you set up your account online add a new checking account to make a payment.
- Moderator
- 08.26.19 3:17 PM
That’s a great question @marandaco! You would use your existing HSN Credit Card information to set up an account online. Once you receive your new card, your card information will automatically convert to your new card number.
- Moderator
- 08.26.19 3:15 PM
Hi @mateenah100, you should be able to set up your online account by going to HSN.SYF.com and using your HSN Credit Card information. If you have the HSN Mastercard, you would have to activate your new card first before setting an account up.
Posted in Forum: Customer ServiceToday is 8/26, I tried the link to setup an online account to make payments and it’s still not available. I called HSN Commenity Bank for Syncrony Bank 1-877-295-2880, it’s not in service. Does anyone have a new number for Syncrony Bank?
Readytoshop, there is a link on HSN home page today directing you to FAQ. The online acct is available until tomorrow. It may be best to make a payment before tomorrow to ensure your account is up to date in payments during the transformation.
The instructions says to go to http://www.hsn.syf.com after Aug 26th to set up an account.
You also may want to take today to download all of your online statements if you have the paper copies as they are not available after tomorrow.