Skip to Main Content
Watch
HSN Live HSN Program Guide HSN Items Recently Aired HSN2 Live HSN2 Program Guide HSN2 Items Recently Aired Channel Finder Shop by Remote Show Hosts Hosts' Closet HSN+
Connect
Community Arcade by Arkadium HSNfluencer Share Your Style
Close
  • Hello, Guest
    Sign In
    • order status
    • flexpay manager
    • Auto-Ship® Manager
    • account updates
    • favorites
    • 0
      alerts
    • 0
      Coupons & Ka$H
    • hsn card
    • sign out
    • sign in
    • create account
    • single order lookup
  • Favorite Icon An icon that is a red heart.
    favorites
  •  
    Bag Icon An icon that looks like a shopping bag. my bag
  • today's special
  • Fashion
  • Shoes
  • Home
  • Electronics
  • Beauty
  • Jewelry
  • Kitchen & Food
  • Health
  • Crafts & Sewing
  • Fan Shop
  • Brands
  • Trending
  • New
  • Exclusive
  • Sale
  • Clearance
  • See All >
The Style Shop
Apparel
Activewear Basics Capris & Shorts Dresses Hoodies & Sweatshirts Intimates Jackets & Outerwear Jeans Loungewear & Sleepwear Pants & Leggings Skirts Sweaters Tops
Handbags
Fashion Accessories
Luggage & Travel
Men's
Shoes
Featured Brands
Antthony Design Originals Bearpaw C. Wonder by Christian Siriano Colleen Lopez Collection Democracy DG2 by Diane Gilman G by Giuliana Grey by Jhoan Sebastian Grey Harlem's Fashion Row IMAN Jaclyn Smith Joy Mangano kathy ireland fashion 360 MarlaWynne Nina Leonard Patricia Nash Rhonda Shear Samantha Brown Sharif TWRHLL By Christie Brinkley Vince Camuto
Specialty Shops
Clearance Customer Picks HSN Exclusives New Fashion New Markdowns Online Only
Shop the Show
Hosts Closet The List What a Girl Wants
Trending Now
Dare to Denim Spring Wedding Island Time Beautiful Dreamer Coastal Prep Bohemian Summer
Shoes see all
Boots Flats & Loafers Heels Sandals Slides & Mules Slippers Sneakers & Athletic
Other
Kids Shoes Mens Shoes Wide Widths
Featured Brands see all
Baretraps Bearpaw Birkenstock Born Bzees Charles by Charles David Clarks Dearfoams easy spirit FitFlop Jambu Journee Kenneth Cole Reaction Minnetonka Naturalizer Sporto Vince Camuto Vionic
Featuring
Wide Calf Boots Clearance Customer Picks HSN Exclusives New Arrivals Online only Sale Shoes Free Shipping
Home
Bedding Sheets Furniture Home Décor Holiday Storage & Organization Rugs Bath Lighting Vacuums & Floor Care Cleaning & Laundry Laundry Care Home Appliances Pet Care Outdoor & Gardening Outdoor Décor Plants Luggage & Travel Automotive Home Improvement
Featured Shops
New Arrivals Summer Refresh Beat the Heat Cooling Bedding Home Clearance
Featured Brands
Bell + Howell Bissell Concierge Collection Dyson Happy Place Joy Mangano nuLOOM Origami Samantha Brown Shark South Street Loft Sun Joe
Electronics
Desktops Laptops TVs & Home Theater Tablets & Accessories Video Gaming Audio Headphones Cell Phones Smart Watches Chargers Printers Cameras & Video Smart Home Home Office Car Electronics
Video Game Platform
Gaming PC's Nintendo PlayStation Xbox
Service Provider
TracFone
Specialty Shops
Electronics on Sale Electronics New Arrivals Electronics Under $50 HSN Playlist Refurbished
Featured Brands
Apple Arlo ASUS Bose Canon Ecoflow Google HP LetsFit Meta Microsoft Ring Samsung
Beauty see all
Bath & Body Fragrance Hair Care Makeup Men's Grooming Nails Oral Care Skin Care Sun Care & Tanning Tools Wigs & Extensions
Featured Brands see all
Active Argan BeautyBio Beekman 1802 Benefit Cosmetics Clinique Doll 10 Kate Somerville Korres Lancôme Nakery Beauty NassifMD Perlier philosophy Prai Signature Club A SKINN Cosmetics Sunday Riley Tarte Too Faced Tweak'd by Nature
Specialty Shops
Beauty under $25 Beauty Deals Beauty Spy Best in Beauty Clean Beauty Customer Choice Awards HSN Exclusives
Shop the Show
Beauty Report Pretty Amazing Beauty
with Rebecca
Departments
Bracelets Earrings Jewelry Sets Jewelry Solutions Jewelry Storage Men's Jewelry Necklaces Rings Watches
Shop by Material
Cubic Zirconia Diamond Gemstone Gold Lab Grown Diamonds Pearl Sterling Silver
Featured Brands
Amber Extraordinaire BAUBLEBAR Bellezza Bright Halo Lab Grown Diamonds Canadian Ammolite Gems Chaco Canyon Colleen Lopez Connie Craig Carroll Heidi Daus Herkimer Mines Imperial Silver Jade of Yesteryear Jay King Kalifano Marla Wynne Radiance By Absolute Rarities Fine Jewerly Soave Oro
Specialty Shops
Birthstones Clearance Customer Picks New Arrivals Personalized Sale Jewelry
Learn
Gemstone Guide Gemstone Care
Kitchen & Food see all
Baby & Kid's Feeding Bakeware Coffee, Espresso & Tea Cutlery Food & Beverages Indoor & Outdoor Grilling Kitchen Gadgets Kitchen Tools Storage & Organization Tabletop & Bar
Specialty Stores
Healthy Cooking New Arrivals Top Kitchen Deals Under $50
Appliances see all
Blenders Coffee Makers Fryers & Air Fryers Ice Makers Ovens & Toasters
Cookware see all
Cookware Sets Frypans & Skillets Sauce Pans
Food & Beverages see all
Appetizers & Snacks Coffee Beans, Pods & Grounds Desserts & Confections Seafood, Meats & Poultry Wine
Featured Chefs
Curtis Stone Emeril Lagasse Jet Tila Lidia Bastianich Lorna Maseko Shahir Massoud Wolfgang Puck
Featured Brands see all
Anchor Hocking Cuisinart Hamilton Beach Improvements KitchenAid KitchenHQ Ninja Nutribullet Tupperware Zwilling
Health & Fitness
Exercise & Fitness
Activewear Fitness Equipment Fitness Trackers
Home Health Care
Daily Living Aids Health Monitors Pain Management
Specialty Stores
Andrew Lessman Monthly Special Limitless Living
Vitamins & Supplements
Circulation Vitamins Hair, Skin & Nails Vitamins Antioxidant Vitamins Heart & Cardiovascular
Sports & Outdoors
Pools Toys Bikes
Personal Care
Featured brands
Andrew Lessman Copper Fit Denise Austin Drive Medical FitQuest HoMedics ProForm Sunny Health & Fitness Teeter Tony Little
Crafts & Sewing
Scrapbooking & Paper Crafts Die Cutting Craft Machines Card Making Painting Drawing & Illustration General Crafts Craft Books & Software Sewing & Quilting Knitting Cake & Cookie Decorating
Featured Brands
Anna Griffin Crafter's Companion Creative Expressions Cricut Diamond Press Heartfelt Creations Hunkydory Kingston Crafts LDRS Creative Singer® Stamps by Me Stamps of Life Studio Light Tonic Studios We R Makers
Specialty Shops
Tips & Tutorials New Summer Crafts Craft Discovery Shop Craft Room Restock HSN Gets Crafty with Suzanne Crafty Tech Online Only
Pro Football Fan Shop
Hoodies & Jackets Shirts & Sweaters Shorts, Pants & Bottoms Hats Décor Accessories
Pro Baseball Fan Shop
Hoodies & Jackets Shirts & Sweaters Shorts, Pants & Bottoms Hats Décor Accessories
College Fan Shop
Shirts & Sweaters Shorts, Pants & Bottoms Décor Accessories
Specialty Shops
HSN Draft Picks New Arrivals Fan Shop Deals Food & Grilling Pro Basketball Fan Shop Pro Hockey Fan Shop
Fashion & Shoes
Antthony Design Originals Birkenstock Bzees C. Wonder by Christian Siriano Clarks Colleen Lopez Collection DG2 by Diane Gilman G by Giuliana Marla Wynne Nina Leonard
Beauty
Beekman 1802 Benefit Cosmetics Doll 10 Korres Lancôme Nakery Beauty Perlier Skinn Tweakd by Nature Too Faced
Electronics
Apple HP Samsung
Kitchen & Food
Anchor Hocking Cuisinart Curtis Stone Kitchen HQ Ninja Tupperware Wolfgang Puck
Home
Bell + Howell BISSELL Concierge Collection Emryn House Improvements Joy Mangano Origami Shark South Street Loft
See All Brands
Summer Styles We're Crushing On
Island Time Coastal Prep Bohemian Summer Beautiful Dreamer Sandal Shop
Health, Wellness & Beauty
Vitamins for a Vibrant Summer Sun Care & Self-Tanners Travel-Size Beauty Picks
Outdoor Living & Entertaining
Backyard Living Must-Haves Summer Kitchen & Hosting Essentials
Gift Guides & Trends
Top Gifts for Dad Social-Approved Picks One-Stop Summer Shop Smart Travel Tech & Accessories
Departments
Beauty Crafts Kitchen Electronics Fashion Home Jewelry
Top New Arrivals Stores
New this Week New & Exclusive New & On Sale New from Top Brands On-Air Today
Specialty Shops
Graduation Gifts Father’s Day Gifts Summer Ready Internet Famous Finds
Departments
Beauty Crafts Kitchen Electronics Fashion Home Jewelry
Top Sale Stores
Best Sellers As Is Top Brands on Sale
Shop by Price
Under $25 Under $50
Specialty Shops
Deal Spotlight
Departments see all
Accessories Apparel Bed and Bath Crafts & Sewing Fan Shop Health & Fitness Home Handbags & Wallets Jewelry Kitchen & Food Shoes
Top Clearance Stores
Just Reduced On-Air This Week 5 Star Customer Picks As Is Products
Shop By Price
Under $25 Under $50
close
Today's Special & Deals
Today's Special Deal Spotlight Best Sellers on Sale
Save $10 on your first order with code HSN2025*
BACK TO HSN.com

HSN Community / Forums / Customer Service / You cancelled my order

HSN Community
HSN Community
Sign In
×

PROFILE

Profile
Notifications
Update Avatar
Settings
Sign Out
×
Community
HSN Community

You cancelled my order

  • garyrob89
  • 06.04.20 9:07 AM

You cancelled my order 3 minutes after I made it but still took my money without my knowledge I need it refunded right away or I will be contacting my attorney because now my account is now negative because of your company’s stupidity. This isn’t the first time I’ve had this issue with your company. The Order #1669935811 and the amount taken from me $445.47

sort replies - newest | oldest
    • hsn_lynne
    • Moderator
    • 07.18.24 4:52 PM

    I’m including this information for you here as well, @anonymous7. Our Verification Department has requested to speak with you for additional account verification to ensure your account stays safe and secure with us. Please contact our Verification Department with the number: 1-800-436-6767. The hours of operation are Monday-Saturday 8am-4:30pm ET. If you call after-hours or when a team member is not available, you will be able to leave a message, and someone will return their call as soon as possible.

    • anonymous7
    • 07.17.24 9:49 AM

    same thing happened to me, they canceled my order. they authorized my card and I was looking forward to my order. I checked the next day and the order was canceled with no explanation, i didn’t even get an email to tell me it was canceled. this company is the absolute worst.

    • boycotthsn24
    • 04.17.24 2:55 PM

    I am a brand new customer. Never purchased anything from HSN so obviously no failed payments and I placed an order and same thing took the money and ran. I’m on day 3 and money still hasn’t returned to my account. This is atrocious behavior if I’ve ever seen it. I also haceca QVC account from which I order from and is in good standing and ive never had this problem. Great way to lose business I guess. Unemployment is kinda nice I guess. Well, back to QVC for me. Big mistake ordering from HSN….

    • alisonnn
    • 08.16.23 8:43 PM

    I was surprised and disappointed to receive an email stating that my order has been cancelled without any explanation provided. I had invested a considerable amount of time researching and deciding on this purchase, and I even utilized a new customer discount as part of my decision-making process. As a new customer, I was excited about the opportunity to benefit from the coupon and try out the products, but it turns out disappointing. I have made a phone call and it says my information is not valid, but everything is mine. I want my order back!!!

      • HSN_Angela
      • Moderator
      • 08.18.23 7:52 PM

      I share your concern and apologize that your order was canceled, @alisonnn! After reviewing your account, we were unable to verify the method of payment used and another issue is that international cards are unable to be accepted at this time. We would be happy to help place a new order with a different payment option. You can order at hsn.com or by calling us directly at 800-933-2887.

      • alisonnn
      • 08.19.23 4:23 AM

      I used a new customer discount as part of my purchase. However, due to the delay in receiving my new Chase card, I am unable to complete the transaction at this time.

      I kindly request your assistance in retaining the new customer discount and my first order coupon for the aforementioned product. I am hopeful that once my Chase card arrives, I can proceed with the purchase at the originally discounted price of $27.92. This would greatly alleviate any inconvenience caused by the delay in receiving my card.

      • HSN_Angela
      • Moderator
      • 08.19.23 7:51 PM

      @alisonnn No worries, I’ve noted your account to honor the discount and also reset the coupon if you wanted to try the order online. Please feel free to reach out if you have any more questions or issues. Although I know this isn’t the best start to shopping with us, we’re glad to have you! Welcome to HSN! 🙂

      • alisonnn
      • 08.20.23 3:35 AM

      thank you! it’s really helpful.

    • mikevet812
    • 06.01.23 7:13 AM

    You took my money out of my account & cancelled my order. I was really looking forward to my order & was able to make payments on it, but you cancelled it. I want a refund or my item shipped.

    ORDER#: 1897818245

    • alteredlogik
    • 03.17.23 11:45 AM

    This is ridiculous. Never have I heard of an order being cancelled and the funds being charged because the customer is denied. Don’t let people order items and take their money to immediately April fool’s jk there’s nothing bought but we’ll keep the money for 3 days. People use flex pay because they cannot afford to spend a lot of money and you hold what little they have. My husband will be calling at 8am to have this sorted. How about deny people and don’t take their money? I see so many others suggesting the same. This policy whatever it is it’s losing customers my father used hsn for years, I believed I could do the same and now I feel the need to warn people away.

    • butters009
    • 01.26.23 7:53 PM

    Happend to me again I ordered a Google hub took my money and you guys canceled my flex pay order come on hsn you guys are inconsistent

    • lana26
    • 05.23.22 3:09 PM

    I have placed and order not knowing it was cancel. I did check my checking account and money was recouped. If order was cancel why go into my account and authorize a transaction I feel that is wrong. I would like my money to be put back into my account I am not waiting for 3-5 business days that is total BS.

    • tjohnson1912
    • 02.22.22 7:46 PM

    I also had a order cancelled and it’s been 3 days and have yet to have the money returned to my account. Definitely frustrating if you get your money taken from you, you expect something in return not just for some business to hold it for days on end because they’re system is to slow to acknowledge your order was canceled and the money needs returned.

    • mindmind
    • 01.19.22 3:22 PM

    Why does anyone shop here? Why does HSN just cancel orders like this?

    • annaf
    • 01.11.22 7:58 PM

    I ordered something today and you canceled it without my say I want a refund immediately I’m struggling on money as it is

    • halfnamaste
    • 07.31.21 12:01 AM

    First time i placed an order from HSN and they took my money out of my account and then in less than 1 min canceled it saying i dont qualify. Ok, cool but why take my money then tell me it will take 3-7 days to return it. Smh the same way it took 1 min to take my money keep the same timing when it needs to be returned or better off dont take peoples money if you know they dont qualify or better off do an eligibility check before you take peoples money because this is ridiculous some people dont have money to sit around and wait for it to be returned !!!!

    Janaeia Johnson

    • HSN_Angela
    • Moderator
    • 06.06.20 12:27 AM

    I’m truly sorry for any concern this has caused, @garyrob89, and I apologize that your computer was canceled. After reviewing the order, I see that your account was authorized. Depending on your financial institution, it can take up to 72 hours to see this hold removed. I’ve requested to have it expedited. Rest assured, no funds were taken.

      • chris882
      • 05.05.21 11:35 PM

      I didn’t even know my order was cancelled until I contacted customer support today. I’d ordered the item on May 2nd. Do you mind also me giving an expedited return of funds? My order number is 1744419996.

      • HSN_Angela
      • Moderator
      • 05.09.21 2:07 AM

      I’m truly sorry that your order was canceled, @chris882, and I would be happy to help with this authorization. I’ve requested to expedite the hold removal. You should see the funds back in your account within 72 hours.

      • jrutan
      • 12.06.21 8:20 PM

      Can you do the same with my cancelled order. Not sure if it makes a difference but I ordered with another company after it was cancelled so having that money back sooner would be nice. Order # 1788994663

    • Duckey56
    • 06.05.20 2:27 PM

    That doesn’t make sense first you placed a order supposedly,with the money and the cancel the order so why are you now negative??? You didn’t have it in the first place? So they cancel the order? Doesn’t make any sense at all…..

    • garyrob89
    • 06.04.20 12:16 PM

    SMH

POST A REPLY
You must be logged in to Post. Sign In?

Conversation Info

Posted in Customer Service

23 Replies

07.18.24 4:52 PM

17 Participants

Tags

Cancelled my order and still took my money

Product Mentions

No products have been tagged in this conversation

Back to Top

Modal title

HSN Community / Forums / Customer Service / You cancelled my order

You must be logged in to create new topics.

Edit History

Edit History
blank

Report as Inappropriate

Report as Inappropriate

blank

Messages


FlexPay Enjoy now. Pay over time. 0% interest.
Free Exchanges
        & Easy Returns.
We want you to love what you buy. If you don't, send it back within 30 days. Need the same item in a different size or color? We'll ship your exchange for free.
Get To Know Us
  • About HSN
  • About QVC Group
  • Careers
  • Affiliate Program
  • Show Hosts
  • Submit Your Product
Our Policies
  • Returns & Exchanges
  • Privacy Policy
  • Your Privacy Choices
  • Community Guidelines
  • Conditions of Use
  • IP Closed Captioning
  • Accessibility
  • CA Supply Chains Transparency
  • Electronic Waste Recycling Information
Shop With HSN
  • Brands
  • HSN on Mobile
  • Program Guide
  • Channel Finder
  • Shop By Remote
  • HSN2
  • HSN Outlet
  • HSN Everywhere
  • Site Index
Connect
  • Community
  • Arcade
  • HSNfluencer
  • Share Your Style
  • Blog - The Buzz
Important Info
  • Recall Information
  • Give Us Feedback
  • FCC Applications
  • HSN CALM Act Certification
  • HSN Closed Captioning Quality Standards Certification
  • HSN E/I Programming & Children's Commercial Limits Certification
Contact Us
  • Call to Order 24/7
  • 1-800-284-5757
  • Customer Service — 8AM-1AM ET
  • 1-800-933-2887
  • Live Chat
  • FAQs
Get 15% OFF*
Sign up for HSN emails and get exclusive
offers and updates sent right to your inbox.
*Valid for new subscribers only.
An email will be sent with your offer information.
submit your email address to receive 15% off coupon
Let's Get Social
Facebook Instagram tiktok YouTube Pinterest eksss
HSN Card HSN Card
  • Open an HSN Card and Save today!
  • Learn More
  • Pay Your Credit Card Bill
The HSN Logo A part of QVC Group
  • QVC
  • Ballard Designs
  • Frontgate
  • Garnet Hill
  • Grandin Road

© 1999 - 2022 HSN, Inc. All Rights Reserved. HSN and the HSN logo are registered service marks of HSN Holding LLC.