You cancelled my order

I was surprised and disappointed to receive an email stating that my order has been cancelled without any explanation provided. I had invested a considerable amount of time researching and deciding on this purchase, and I even utilized a new customer discount as part of my decision-making process. As a new customer, I was excited about the opportunity to benefit from the coupon and try out the products, but it turns out disappointing. I have made a phone call and it says my information is not valid, but everything is mine. I want my order back!!!

You took my money out of my account & cancelled my order. I was really looking forward to my order & was able to make payments on it, but you cancelled it. I want a refund or my item shipped.

ORDER#: 1897818245

This is ridiculous. Never have I heard of an order being cancelled and the funds being charged because the customer is denied. Don’t let people order items and take their money to immediately April fool’s jk there’s nothing bought but we’ll keep the money for 3 days. People use flex pay because they cannot afford to spend a lot of money and you hold what little they have. My husband will be calling at 8am to have this sorted. How about deny people and don’t take their money? I see so many others suggesting the same. This policy whatever it is it’s losing customers my father used hsn for years, I believed I could do the same and now I feel the need to warn people away.

Happend to me again I ordered a Google hub took my money and you guys canceled my flex pay order come on hsn you guys are inconsistent

I have placed and order not knowing it was cancel. I did check my checking account and money was recouped. If order was cancel why go into my account and authorize a transaction I feel that is wrong. I would like my money to be put back into my account I am not waiting for 3-5 business days that is total BS.

I also had a order cancelled and it’s been 3 days and have yet to have the money returned to my account. Definitely frustrating if you get your money taken from you, you expect something in return not just for some business to hold it for days on end because they’re system is to slow to acknowledge your order was canceled and the money needs returned.

Why does anyone shop here? Why does HSN just cancel orders like this?

I ordered something today and you canceled it without my say I want a refund immediately I’m struggling on money as it is

First time i placed an order from HSN and they took my money out of my account and then in less than 1 min canceled it saying i dont qualify. Ok, cool but why take my money then tell me it will take 3-7 days to return it. Smh the same way it took 1 min to take my money keep the same timing when it needs to be returned or better off dont take peoples money if you know they dont qualify or better off do an eligibility check before you take peoples money because this is ridiculous some people dont have money to sit around and wait for it to be returned !!!!

Janaeia Johnson

I’m truly sorry for any concern this has caused, @garyrob89, and I apologize that your computer was canceled. After reviewing the order, I see that your account was authorized. Depending on your financial institution, it can take up to 72 hours to see this hold removed. I’ve requested to have it expedited. Rest assured, no funds were taken.

That doesn’t make sense first you placed a order supposedly,with the money and the cancel the order so why are you now negative??? You didn’t have it in the first place? So they cancel the order? Doesn’t make any sense at all…..

SMH