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HSN has always been my “go too” place for online shopping. When companies merge it is never the same. As Airline crew I can assure you, a merger means tension. It will be difficult for the employees on both sides. I wish them all the best. I do shop both networks, but am a bigger fan of HSN. For those who decided to stay behind, all the best to you! For the ones who move, best wishes.
Since I do most of my shopping online, I’m not upset about the move. If HSN hadn’t made a big announcement about moving, I probably wouldn’t have noticed.
Posted in Forum: Clearance, Special & CouponsAnother Free Shipping day where clearance items do not include Free Shipping? I’m done. I deleted the HSN app on my phone and took HSN off of my bookmarks. The fun of shopping here has been going downhill for quite sometime but this ‘new policy’ of no longer including clearance items on Free Shipping day is it for me!
In June my HSN card with be paid off. After that I’m closing my HSN credit card and deleting my online account here. To whoever it is ruining this once great shopping channel, shove it where the sun don’t shine! I’m OUT!
@hsn_lynne, is there someone specifically I can speak to? Asking for the supervisor last time was disastrous. Michael said I was lying and that i failed to read the small print. That is gaslighting; he was lying, not me! I was belittled and honestly do not want to subject myself to another mean person over the phone that is going to lie to me and make up policies. Michael even said that he had issued $10 in Spendable Kash, which he never did [@HSN_ryan in this forum, however did issue $50 after reading my post]. Another lie from your customer disservice department.
The rep via chat was very polite and gracious, which is why the phone call was particularly shocking. You and Ryan have been wonderful. I do not understand why the phone team is hostile and untrained. I know that your St Pete campus is shutting down, so I do not know if they are on a scorched earth campaign to drive away the last of your loyal customers.
Michael not only was misinformed, but he straight up lied. He reference pretend policies like “introductory pricing” for auto-ship. I have been a customer for 40 years, but I think even a single hour of viewership would familiarize someone with your autoship program. Michael did everything he could to belittle me and drive me away from HSN. He kept reiterating “introductory pricing” that applied only to the first order of this product, which was completely of his own invention. I think sometimes shipping charges may change on subsequent orders, but pricing is always locked in.
I am happy to make another phone call if I can be assured that there is someone available who will not be mean. I am happy to continue shopping with you if I am assured that Supervisor Michael’s bullying is not being tolerated. It sounds like everyone is trying to skirt around the issue that you have a lying bully on staff that is proudly driving away one of your most loyal customers that shells out thousands every year for decades.
I have read online that others have had to call five or six times regarding an autoship pricing error on subsequent deliveries. I have already spent hours trying to rectify this. I cannot express in words how it felt to be bullied and lied to over the phone like that.
Is there someone specific I can ask for or can something be noted on my account so that when I call in I will not be lied to again? I would think that it saying very clearly on your website in multiple places that my price “will never go up” with auto-ship would have been sufficient, but it clearly was not.It would be one thing if Michael was merely misinformed. It would be sad for a customer service supervisor to merely be unfamiliar with how auto-ship worked, but I would not cut ties with HSN over it . But he was claiming I was not smart enough or too lazy to read the fine print, which was a complete fabrication. I am not subjecting myself to being lied to and bullied. HSN is literally paying someone to be cruel to their customers and nobody wants to do anything about it.
HSN is trying to do this and that to save costs and drive sales, but your phone support team is your sales prevention department. The host and website promising me one price and being billed for another is fraud. What Supervisor Michael did is gaslighting and bullying.
I am sorry you feel sad. It saddens me, too, when any store (online or in store) closes that has treated me well. Remember, though. These people are not our friends. They may seem that since you see them everyday in your home., but they are only employees of a company. If they were not getting paid to be there, they would not. I have been a customer since 1989 on both channels. I did most of my shopping with HSN because their prices were more reasonable. I knew things would change when they were combined. I feel bad if any of them lose their jobs, but people in my family lost their jobs over the years. It is the way of the world. They will land on their feet. Sometimes these things have a way of working out better for them. I hope so. In the meantime, enjoy the time you have. Think positive thoughts about what is to come. Change is not always bad.
I am going to miss HSN very much. I have been a customer since they went on air. Antthony was twice his size and a pure delight to watch. Bobby Ray had hair all the way down her back and a horn named Tootie, Dr. John had his white coat and stethoscope and Bob Circosta was an excellent salesman as was Colleen. When I couldn’t sleep I could always turn on HSN in the middle of the night and find some wonderful deals. I still do this but there are not any great deals anymore, just repeats of earlier shows. I do 95% of my shopping online and will continue to do so as long as I can. Thank you HSN for being there all of these years. I have concerns, prayers and positive thoughts for all that will be left behind without jobs. My best wishes to all of you.
Hi Sherryrose,
I am 66 so we are the same generation. I do purchase true petite sizing from Anthropologie also Reformation sells true petite sizing.
Also, Ann Taylor, Macys has a petite section which is a little less expensive than Anthropologie & Reformation.
Banana Republic has petites, but I do not shop there as much as I use to many years ago. I worked part time at one of their stores many years ago and they had a huge petite section, but the store is still there & it is 1/2 the size with no petites.
They do have petites online still but not as big of a selection.
Susan Grave on QVC sells petites and other designers do also. When Susan & a couple of other designers on the Q not all make petite tops, blazers or jackets they make them in true petite sizing. It is just not shorter in length it is supposed to be shorter in the arms, torso and fit for a true petite woman.
I just find that HSN has poor quality clothing in general and when I do see something I like it is never in petites. I also find it very insulting when they try & tell you it would work for a petite woman. It’s like if I said to an average or tall woman here put on my petite pants it will work so what if it is very short in the leg it’s the style sometime.
It is condescending & taking your customers for granted. It is also not being inclusive! HSN has always been way behind QVC in everything that they do but I doubt they will ever catch up when it comes to actually listening to the customer & being all inclusive.
My mom & grandmom were both seamstresses and could make clothes of course using a pattern, but they were very talented. I also remember my mom always taking me shopping for clothes & being disappointed in the way they were made.
She spoiled me with quality even though we did not have a lot of money.
So, I do like quality materials, & well fitted clothes.
I also don’t like when a designer on HSN makes an item in petite and acts like they are throwing us a bone and we should be grateful that they made that 1 item I don’t like or want in a petite.
They need to learn respect for their customers & to include everyone Regular, Talls & True petites.
Hi Kristen-Hope you are well & happy. Thank You so much for responding. I APPRECIATE your taking the time to do so. As you’ve suggested I DO change my password(s). However, I DO NOT TRUST Facebook (I’ve DELETED that account along w/ALL social media accounts YEARS AGO-after alerting each TO NO AVAIL). Being with HSN/QVC FOR DECADES, I’m so sorry to say, I just feel more comfortable with inner U.S. business relations. Maybe that’s wrong of me; BUT I DO APPRECIATE the clarification(s). Thank you, SINCERELY.
Another example of concern… “Pop-Ups” reading “HURRY, Check Out Now AND SAVE… $1,200” on an apparel item listed $22 w/an HSN Orig cost of $49. And I HAVE MANY MANY M-A-N-Y SCREENSHOTS/AND PHOTO PROOF SHOWING THIS TOO!! My GENIUS “Hacker/STALKER” is ABLE to navigate in/out of site(s) CHANGING INFO… EASILY! That’s why I believe some to be fake site(s). Oh, and I do enter site as HSN.COM, as was also suggested I do. IT’S MY PRIVACY INVADED AND IT’S TERRIFYING! Items ARE AVAIL at time of purchase-I order-only to RECEIVE INCORRECT ITEMS. This happens even w/automated and/or ordering with a Team Member via phone.NOTE: I take screenshots of site PAGE listed item SHOWING HIGHLIGHTED my selected size/color w/avail quantity BEFORE I purchase-then make purchase, PHOTOCOPYING **ALL** STATUS INFO-then GO BACK TO PAGE LISTED ITEM of selected size/color and avail quantity-TAKE MORE SCREENSHOT(s)… THEN… go to “Watch” to VERIFY if/when item ‘may’ve been aired’-SCREENSHOT THAT-REPEAT “ALL” SCREENSHOTS NEXT DAY (KNOWING ALL ARE TIME STAMPED!) and VOILA… item sells out -or- becomes mysteriously unavailable-OR PRICES CHANGE! How is this even possible?
I know ALL THIS WORK sounds RIDICULOUS-AND IT IS! But THIS is what I go through to SHOP HSN/QVC site(s). IT’S TOO MUCH WORK and I’m about at my end. It’s SAD b/c I REALLY LIKE/enJOY shopping HSN -it was MY FIRST ONLINE SHOPPING SITE discovered DECADES ago. What keeps me shopping… EXCELLENT CUSTOMER SERVICE!! But even that’s not enough anymore. I’m open to your thoughts on this… In fact, I’m quite SERIOUSLY INTERESTED… Thank You Sincerely, DelrayLaw 🤗
Posted in Forum: Talk Among YourselvesHSN and QVC CREDIT CARDS are now going to charge us $1.99 if we want a paper statement, starting in August 2024. I will no longer use their card’s anymore. I’m shopping less and less cuz I feel they over charge for products they sell in the masses. I’m shopping more at department stores online. I can get same items on Amazon, no shipping and get it in days, AND I’M NOT CHARGED to return a bad product.
Posted in Forum: Customer ServiceHello Fellow Community friends. I’m using the same headline because I just don’t get what’s going on with QVC/HSN. I purchased a beautiful pair of shoes which I, unfortunately, must return. No invoice included so I went to my iPhone to pull up the order. Got the order but no option to return or exchange. Ok. Went to my laptop and was able to pull the order and click on return options. Shocker! You have to return on your own. No other option available. Now, if I didn’t have the devices available to me, how does one return an item? This corporation is getting worse and worse with customer services. Cheaper and cheaper. So, yesterday and today I went shopping to a real store and I was exhilarated to shop in person. Purchased 3 pair of shoes, crossbody bag and makekup and it felt good. I am going to work very hard to only use online stores, boutiques, etc who treat their customers as though we are appreciated. Thanks for listening.
I agree with you in regard to the “no return label.” i do have a printer and can print my own but the fact that this is just another elimination of something that worked is really frustrating with HSN and QVC Another pet peeve: Why is the price you paid for the item no longer on the invoice? I maybe get one price on an invoice out of every 15. I keep getting more and more frustrated especially when I scroll through the stations and hear those hosts! With the exception of the original hosts (the few who are still there) I just scroll even faster because I truly and honestly cannot stand to hear them or look at them. I feel badly saying that but their voices are like chalk on a blackboard if anyone can remember what chalk and blackboard is. I am so glad I’ve found other online shopping outlets. The quality and styles that are now shown on HSN and QVC are really sad. I still long for the former real designers who I looked forward to seeing and their designs. How much DG2 or Susan (what’s her name) can you own? Everything looks the same. Ugh.
Hi ebony and Delraylaw. I go back many years and during that time HSN was opened to showing the customers behind the scenes. Of course this was done with the previous ownership. At that time there were at least 4 people maintaining the cameras, watching the show hosts, giving help when needed through an earplug, etc.. They were also able to watch the sales and inform the host on the amount of sales and if more than one item, share the info. The hosts also at that time were able to give a good description of the garment which included size, width, etc.. Yes, there was an online measurement guide which was helpful to a point. Knowing that, the hosts were able to adjust their presentations. Also, hosts were not permitted to purchase while selling, but they gave signals to the techs or to family members at home watching to order. There was no high pressure selling. The management today were previous owners of HSN and I surmise ordered a persuasive tactic to purchase. Funny, in a sense because a hard sell sends me out of a retail store, and, in this case to turn to another channel. Both of you are correct on the reviews I will read the reviews prior to purchase unless I trust the vendor. So much of yesterdays format no longer exists. Today it is all about sales and leave the customer longing for more information. The enjoyment of shopping leaves quite a bit to be desired.
Moderator- 12.10.23 8:25 PM
Hi all, per our FAQs: Whether you are shopping online or by phone, HSN is committed to providing you with top-quality service and satisfaction. That is why we offer Price Guarantee Shopping. HSN offers a price adjustment if we lower the price of your item and you contact us within 30 days of the order date.
Our 30-day in home guarantee starts when the item is delivered to you. Our price guarantee has always been 30 days from the order date. I am sorry for any confusion that may have been caused.
Gaack.! When I finally checked on the Synchrony B ank interest rates I was mortified. I know The Feds set rates, banks comply, companies’ contract with banks , and voila, the consumer gets stuck. Now, to beat them at their own game, I do balance transfers to cards offering 0% interest for 12-18- months and find it’s worth the 3-4-5% fee to make those transfers. IYou can save gobs of money with a balance transfer if you purchase items on the HSN or QVC credit cards. The rates are obnoxious. and insulting. Especially when hosts have to encourage customers to apply for the cards and make us feel like it’s a good thing. Extra easy pays, for example.
I don’t get out to shop at local stores, and unfortunately am a sucker for a good product , so I am guilty of shopping online… probably too much.
Prices are soaring on everything and it seems to be happening at most retail and grocery stores. I still find lots of items to purchase from HSN and QVC but almost all of it is clearance or “as is” When I shop at retail it’s the same, always clearance. I honestly don’t understand how people afford full price items from many of the brands including the ones mentioned above. It is almost funny to watch the presenters talk about their brand and how a basic t-shirt that cost 50.00 plus will change your life and your whole wardrobe!!!! It really is entertaining along with the presentations of seafood ,chicken, beef and other food items. If you figure out the price per pound of these items it is crazy!!! I often tease my husband and ask him if I should buy the items and tell him the price and what good deals they are!!! He will sarcastically agrees and tells me to buy more then one! I honestly like to watch just for entertainment and shock value! All my actual purchasing and shopping are on the online sites.