Auto-ship / Mean Customer Service

How do I file complaint against Michael? Thank you again for your help.

@hsn_lynne, is there someone specifically I can speak to? Asking for the supervisor last time was disastrous. Michael said I was lying and that i failed to read the small print. That is gaslighting; he was lying, not me! I was belittled and honestly do not want to subject myself to another mean person over the phone that is going to lie to me and make up policies. Michael even said that he had issued $10 in Spendable Kash, which he never did [@HSN_ryan in this forum, however did issue $50 after reading my post]. Another lie from your customer disservice department.

The rep via chat was very polite and gracious, which is why the phone call was particularly shocking. You and Ryan have been wonderful. I do not understand why the phone team is hostile and untrained. I know that your St Pete campus is shutting down, so I do not know if they are on a scorched earth campaign to drive away the last of your loyal customers.

Michael not only was misinformed, but he straight up lied. He reference pretend policies like “introductory pricing” for auto-ship. I have been a customer for 40 years, but I think even a single hour of viewership would familiarize someone with your autoship program. Michael did everything he could to belittle me and drive me away from HSN. He kept reiterating “introductory pricing” that applied only to the first order of this product, which was completely of his own invention. I think sometimes shipping charges may change on subsequent orders, but pricing is always locked in.

I am happy to make another phone call if I can be assured that there is someone available who will not be mean. I am happy to continue shopping with you if I am assured that Supervisor Michael’s bullying is not being tolerated. It sounds like everyone is trying to skirt around the issue that you have a lying bully on staff that is proudly driving away one of your most loyal customers that shells out thousands every year for decades.

I have read online that others have had to call five or six times regarding an autoship pricing error on subsequent deliveries. I have already spent hours trying to rectify this. I cannot express in words how it felt to be bullied and lied to over the phone like that.
Is there someone specific I can ask for or can something be noted on my account so that when I call in I will not be lied to again? I would think that it saying very clearly on your website in multiple places that my price “will never go up” with auto-ship would have been sufficient, but it clearly was not.

It would be one thing if Michael was merely misinformed. It would be sad for a customer service supervisor to merely be unfamiliar with how auto-ship worked, but I would not cut ties with HSN over it . But he was claiming I was not smart enough or too lazy to read the fine print, which was a complete fabrication. I am not subjecting myself to being lied to and bullied. HSN is literally paying someone to be cruel to their customers and nobody wants to do anything about it.

HSN is trying to do this and that to save costs and drive sales, but your phone support team is your sales prevention department. The host and website promising me one price and being billed for another is fraud. What Supervisor Michael did is gaslighting and bullying.

• This reply was modified 1 month ago by  jimadams. Reason: word "stupid" was removed by filter, so I subbed in "I was not smart enough"

@jimadams, I’m sorry you had this experience. As a 1-time courtesy, I’ve issued $50 in your Spendable Ka$h account for you to use towards your next order. Please let me know if there is anything else I may be able to assist with.

Thank you, Ryan, for the gesture, but the price difference was more than $50 and this also does not fix future auto ships. Is there someone I can call to fix my account? It is insane that phone support (a supervisor, no less!) thinks that auto-ship does not lock in a price even though it clearly states all over your website that my price would never go up. Michael, the phone agent SUPERVISOR, straight up lied to me and said that I failed to read the small print on the product page. I returned to the product page and it stated quite clearly there, just like it does in your FAQ section that the price for auto-ship locks in the original price.
Chat was apologetic but they said that I had to call to get it corrected, but when I called, I was vehemently lied to.
I have been shopping with HSN for four decades.
Again, I greatly appreciate the gesture, but I was overcharged $60 on this shipment and I have no way to fix future shipments.