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Posted in Forum: Electronics
I purchased Blu Tracfone unlimited “ talk/text/data on May 1, 2024, received May 7, 2024, supposedly good for one year. Hyped by host and rep. from Tracfone. Turns out data was not unlimited. Fine. Added at extra cost to me. Yesterday, July 7, phone cut off in middle of conversation. Tracfone says my plan is 1500/ talk/text. NOT what they said when I activated.
Have contacted HSN “sorry for your disappointment with your order, cannot issue replacement/refund because beyond 30 days”, contacted Tracfone: “Your plan is 1500 talk/text.
DO NOT EVER BELIEVE HSN WHEN DEALING WITH OUTSIDE VENDOR. I’ve ordered thousands of dollars worth of products from HSN/QVC. Have never been so deceived with no recourse. Never ever ordering anything from HSN again.Posted in Forum: Customer ServiceIs it exactly 1 yr from purchase date the time limit to Activate the TracFone to get the 1500 minutes etc that come with the phone? Is there any grace period or other stipulations?
Posted in Forum: ElectronicsIs it exactly 1 yr from purchase date the time limit to Activate the TracFone to get the 1500 minutes etc that come with the phone? Is there any grace period or other stipulations?
Posted in Forum: Talk Among YourselvesI have used Tracfone wireless for 8yrs and never had a problem. This one is a nightmare. I purchased a new phone at HSN in August and activation was a breeze. Minutes from my old phone rolled over and I kept the same phone number. On 10/15 I couldn’t make calls. 10/16 Tracfone zeroed out my account. The rep at Tracfone only gave me back 1,000 talk text data. I lost 3gigs etc. 10/17 Tracfone yet again zeroed out my account. Today they insulted me again and gave me 1,000 talk text data. I’ll never get back the hours I’ve spent with their so called CS. Service was way better before Verizon bought them. What good is a cell phone if you can’t use it. Dang.
Posted in Forum: ElectronicsLast October, I purchased a Tracfone Samsung Galaxy A13 5G 6.5″ HD+ w/1500 Min./Text/Data/365 Days from your company. It was Item 802-380, and I paid $139.99.
My Order# was XXXXXXXXX
I purchased this item because the biggest feature was that I didn’t have to activate the item for a year or more.
Unfortunately, I tried to activate the item, and it didn’t work. The problem is that the phone doesn’t work, and I need the phone because my wife and I are in our 80s and I need to have a phone with us when we’re away from home, in case we need help. I spent about 4 hours on my home phone with Tracfone this week, and they weren’t able to help me, and I did some research and found out that what happened to me is happening to hundreds of people, and many of those people are complaining to higher authorities.
Obviously, there’s a valid reason why I didn’t return this item in 60 days. By copy of this letter, I’m requesting that you refund my money. If you want me to return the defective cellphone to you, your technicians can prove that the item is defective.
If you need any additional information, please call me or email me. My contact information is provided below.
Regards,
Fideauxdon
Posted in Forum: Talk Among YourselvesI’ve always had an LG and now that they’re out of the cell phone business Samsung is going to have to be my upgrade. Is anyone taking advantage of this TS today?