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Multiple phone calls – HSN agreed to authorize return and give me refund. Have yet to see it…
Apparently tracfone is now owned by Verizon, hence lack of customer service I had from tracfone for years. I’ve purchased multiple tracfones for myself, sister and Mother – never an issue. The plan sold to me was for UNLIMITED talk & text for one year. Buyer beware.
I have had Tracfone for years. No problems with adding minutes. The 1500 number is for minutes. You should have received an additional 1500 minutes for text and so on. Again, take a look at the plans and choose what is best for you. Remember, when you use Wifi, the minutes do not work against you. So add your wifi to your new phone and when out and about, ask if they have a guest server for wifi.. Just before your year is up you will be notified to add the minutes. Anything not used will automatically be added to the following year. If you remember to use your phone with wifi, you will not be using the minutes given to you.
Posted in Forum: ElectronicsI purchased Blu Tracfone unlimited “ talk/text/data on May 1, 2024, received May 7, 2024, supposedly good for one year. Hyped by host and rep. from Tracfone. Turns out data was not unlimited. Fine. Added at extra cost to me. Yesterday, July 7, phone cut off in middle of conversation. Tracfone says my plan is 1500/ talk/text. NOT what they said when I activated.
Have contacted HSN “sorry for your disappointment with your order, cannot issue replacement/refund because beyond 30 days”, contacted Tracfone: “Your plan is 1500 talk/text.
DO NOT EVER BELIEVE HSN WHEN DEALING WITH OUTSIDE VENDOR. I’ve ordered thousands of dollars worth of products from HSN/QVC. Have never been so deceived with no recourse. Never ever ordering anything from HSN again.
Posted in Forum: Customer ServiceIs it exactly 1 yr from purchase date the time limit to Activate the TracFone to get the 1500 minutes etc that come with the phone? Is there any grace period or other stipulations?
Posted in Forum: ElectronicsIs it exactly 1 yr from purchase date the time limit to Activate the TracFone to get the 1500 minutes etc that come with the phone? Is there any grace period or other stipulations?
Dec. 3 2024 New Galaxy Phone & bundle arrives. I spent 6 hours one Sunday with my Daughter trying to get it activated. Then an additional hour three more times, THAT IS 9 HOURS.
Still will not accept the bundle part of the phone activation.
This is outrageous. Tracfone says no plan associated with the phone. Activation website will not work. HSN was no help. Tracfone is no help. THIS IS A TRUE NIGHTMARE !!!
I have absolutely no choice but to SEND IT BACK
@itzme5
Stay away from anything related to Verizon!! They used to be ok. Now, they have a robot that won’t connect you to a human at customer service even though it says it’s going to.
I had the worst month of my cell phone life with them. I switched, but it wasn’t easy. You have to fight them to get the information you need to transfer. Worst service ever. Couldn’t get calls or texts. THAT’S what happened to TracFone, if Verizon took them over.
Cut your losses and go with someone else. Make sure they aren’t owned by Verizon. I’ve noticed they’ve bought a bunch of companies recently.
Posted in Forum: Talk Among YourselvesI have used Tracfone wireless for 8yrs and never had a problem. This one is a nightmare. I purchased a new phone at HSN in August and activation was a breeze. Minutes from my old phone rolled over and I kept the same phone number. On 10/15 I couldn’t make calls. 10/16 Tracfone zeroed out my account. The rep at Tracfone only gave me back 1,000 talk text data. I lost 3gigs etc. 10/17 Tracfone yet again zeroed out my account. Today they insulted me again and gave me 1,000 talk text data. I’ll never get back the hours I’ve spent with their so called CS. Service was way better before Verizon bought them. What good is a cell phone if you can’t use it. Dang.
I just activated a Samsung Galaxy A13 Tracfone that I purchased 11 months ago. Obviously, when it shipped it had the latest version of the software. 11 months later the phone wanted to schedule a software update. I updated it. Then, it wanted to update again and again. I called Tracfone and they could not help me. They told me to call Samsung. What I discovered is the Galaxy does not update to the latest version in just ONE update. You have to go through each update one at a time to get to the latest version. I thought the phone was broken, but after 4 successive updates the phone was on the latest software and working “just fine”. So, when the HSN/QVC host says you have 1 year to activate the phone, don’t panic with multiple updates if you wait a long time to activate your software. I was disappointed that Tracfone told me to call Samsung without a little more knowledge. In the end, everything was fine!
Maybe I have been lucky, but I had Tracfones for years and never really had a problem with them. Some phones are better than others, but I think that is the phone and not Tracfone service. I don’t pay attention to much of what the hosts say as all of them oversell.
I had a similar problem with Tracfone, My telephone stopped working and when I contacted Tracfone, they told me to send it back and I will get a replacement in 3 to 5 days once they receive my broken phone back. It is nearly a month later and I still have not gotten a replacement phone. I must have spoken with 20 to 25 people at Tracfone and I have gotten no place with them. All I get is one excuse after another, but no phone, One of their reps accually told me that sometimes they say they will send a replacement phone but they never do. Tracfone is the worst company I have ever dealt with,. HSN should be ashamed and embarrassed to be associated with Tracfone. I agree with reviewer and think Tracfone should reimbursed us for our phone and for believing all the wonderful things HSN said about Tracfone. And by the way, I spoke to HSN customer rep and told them about my problem and I was told that someone from HSN will look into and get back to me, but not person has. I may be finished with both Tracfone and HSN!!!!
Posted in Forum: ElectronicsLast October, I purchased a Tracfone Samsung Galaxy A13 5G 6.5″ HD+ w/1500 Min./Text/Data/365 Days from your company. It was Item 802-380, and I paid $139.99.
My Order# was XXXXXXXXX
I purchased this item because the biggest feature was that I didn’t have to activate the item for a year or more.
Unfortunately, I tried to activate the item, and it didn’t work. The problem is that the phone doesn’t work, and I need the phone because my wife and I are in our 80s and I need to have a phone with us when we’re away from home, in case we need help. I spent about 4 hours on my home phone with Tracfone this week, and they weren’t able to help me, and I did some research and found out that what happened to me is happening to hundreds of people, and many of those people are complaining to higher authorities.
Obviously, there’s a valid reason why I didn’t return this item in 60 days. By copy of this letter, I’m requesting that you refund my money. If you want me to return the defective cellphone to you, your technicians can prove that the item is defective.
If you need any additional information, please call me or email me. My contact information is provided below.
Regards,
Fideauxdon
Posted in Forum: Talk Among YourselvesI’ve always had an LG and now that they’re out of the cell phone business Samsung is going to have to be my upgrade. Is anyone taking advantage of this TS today?
I have been using Tracfone for several years now. I always activate the phone by logging into tracfone website on my laptop. I click activate, click that I want to keep my same number, then a box will pop up if you want to enter a physical imei number. That is where you enter that number from the red card in the box. In less than 10 minutes the new phone is working. I always take a screenshot of my buckets of text, talk and data to see if the total adds up correctly. If the numbers do not add up correctly, I do a live chat with tracfone and they have always been very responsive.