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Posted in Forum: Talk Among Yourselves
I’ve had my HSN card now for over 4 years. I’ve spent multiple thousands of dollars with HSN. I have autopay set up but last month, for some reason didn’t go through so I made a single payment and thought everything was fine. I then received 2 letters from synchrony bank. One dates 5/25 informing me that the autopay payment didn’t go through and a second dated 5/27 informing me that they closed my account due to too many declined payments. Never in the 4 yrs I’ve had the card, have I had any other declined payments. They are always on time and payments are way more than the minimum amount due. I called and they couldn’t figure out why it was closed but said I need to make another payment and maybe when it posts, I can call back and they might reopen it. It’s already negatively showing up on my credit report as being closed by the creditor and I’ve been working so hard to get my credit to the point that it is now so I’m just angry. What is going on with this company? Is this the new norm now that they are under QVC?
My passwords have been a problem with synchrony bank, because they have a monopoly of my company credit cards. When I called the last time, I was calling about ShopHQ issue and they were talking about my Amazon CC. They (Synchrony) can’t keep them straight. No wonder there is so much confusion.
Not HSN’s fault.
Member- 05.24.20 8:45 PM
Hello @shanael_95 I am able to move FlexPays up to 30 days.
However, if you are looking to change the due date of your credit card payment, kindly contact Synchrony Bank at 1-844-889-9676 and they’d be happy to assist.
Which did you need assistance with?
This message is at the bottom of my Feb 2020 statement.
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Cardholder News and Information
VIP Easy Returns will not be available on purchases made after February 29, 2020. In order to receive Spendable Ka$H for qualifying orders made on or prior to February 29, 2020, your return must be processed within 60 days of your purchase. Once the Spendable Ka$H posts to your HSN account, you will have 90 days from issue date to redeem it.
Synchrony Bank may continue to obtain information, including employment and income information from others about you (including requesting reports from consumer reporting agencies and other sources) to review, maintain or collect your account.
The HSN Card is temporarily not being accepted in our HSN Outlet Stores until further notice. The HSN Mastercard® will continue to be accepted. We apologize for any inconvenience this may cause you.
Posted in Forum: Customer ServiceSynchrony Bank is the worst. When I got the alert of the change I had a feeling it was not going to be good. My limit was increase about 3 or 4 months ago fast forward to today, they decreased my credit limit to my balance amount. Keep in mind my accounts are up to date. I pay on time, been with hsn for years. I don’t like the fact that they increase your limit one month then 2 or 3 months later they decrease it. That affects your credit . Just wrong, once I pay it off I’m out. Comenity was better, hsn why
Posted in Forum: Talk Among YourselvesSynchrony Bank is the worst. When I got the alert of the change I had a feeling it was not going to be good. My limit was increase about 3 or 4 months ago fast forward to today, they decreased my credit limit to my balance amount. Keep in mind my accounts are up to date. I pay on time, been with hsn for years. I don’t like the fact that they increase your limit one month then 2 or 3 months later they decrease it. That affects your credit . Just wrong, once I pay it off I’m out. Hsn why them comenity was a lot better. disappointed
- Moderator
- 02.15.20 4:56 AM
@apple00, I’m truly sorry that there was an additional balance on your account. While I am unable to see what that might have been for, you can speak with Synchrony Bank directly at (844)-889-9676 for additional details.
Had my share of too many issues with synchrony bank in establishing my checking account. Due to their error they closed my account. Keep in mind I’m never late on my payments & I’ve been a loyal customer of HSN for years & brought a ton of items. I’m done with this bank. But not a problem as I’m in the process of paying off the account $265 balance & sticking with Amazon.
Hi ChicagoShopper and welcome to Community. I find that sending an e-mail to customer service works well. It sure saves waiting time on the phone. Another way is to use the Customer Service Thread within Community for any questions or refunds. The Mods have been with HSN for quite a while and they are extremely helpful. Normally, if the item is being returned because you do not like it, or isn’t a good fit, you pay for the return shipping. If the item is broken, torn, etc., there is no charge for shipping. However, I am not sure of this new ownership and what they would normally do to satisfy the customer. Under the previous owner, Barry Diller, he would absorb the shipping costs if it was defective. They also changed this to no more than 5 or 6 returns for the year would get the free shipping. As far as the new bank goes, I have not had a problem with them. As long as you pay your bills on time you should not have any problems with interest. Another side of Synchrony is that they also do the charges for the TJX Companies (Homegoods, TJ Maxx, Marshall’s, etc.). The bank, or any bank, for that matter, is only as good as their employees. Have a person on the other end of the line who doesn’t know the answer, is somewhat snippy, is not good for public relations and I can see why a customer would like to go elsewhere.
I also read that you would love to talk with the hosts especially when you have the product and you can attest to it. Seems most of the customers today are using Facebook to ask questions and to give information on the product. There is also a chat line and that number is shown on the computer on the live screen (or used to be). When you call in a customer service rep will ask certain questions and then will put you in a hold position for the host. In the old days, the customer service rep would ask if you wanted to speak to the host pertaining to your purchase of that item.
I hope this answers some of your concerns. Don’t be afraid to ask.
Oodie
I AM SORRY BUT YOU DID NOT ANSWER MY QUESTION OR DID WHAT SYMCHRONY TOLD ME THAT HSN NEEDS TO DO IN ORDER TO RELEASE THE FUNDS. I AM ASKING FOR A RELEASE TO BE SENT VIA FAX OR ELECTRONICALLY TO SYNCHRONY BANK TO RELEASE THE FUNDS OF $12.69 FOR THE AMOUNT THAT YOU AUTHORIZED FOR THIS ITEM THAT INCLUDES THE SHIPPING. THE CORRECT AMOUNT HAS ALREADY BEEN POSTED AND SETTLED SINCE YESTERDAY. I DO NOT NEED THE FLEXPAY BREAKDOWN, THAT IS NOT WHAT I ASKED FOR. PLEASE DO NOT SEND THIS TO ME. I HAVE NO NEED FOR IT. I CAN VIEW MY OPENED FLEXPAYS ONLINE.
YOUR TALK ONCE THE CORRECT AMOUNT SETTLES, THE OTHER AUTH WITH SHIPPING WILL GO AWAY, WELL, THAT DID NOT HAPPEN. RIGHT NOW I HAVE THE WRONG ITEM STILL PENDING AND TAKING FROM MY AVAILABLE BALANCE. SYMCHRONY TOLD ME IT WILL TAKE 8 DAYS TO FALL OFF. THAT IS RIDICULOUS AND I AM NOT WAITING 8 DAYS.
AGAIN, YOU NEED TO RELEASE THE FUNDS THAT WAS AUTHORIZED FOR THE @12.69 AND SNED A RELEASE FORM TO SYMCHRONY FOR MY HSN CARD. NOT ONLY, I AM THE ONE WHO DID THE RESERACH WHAT THIS AMOUNT WAS FOR AS YOU WERE NOT ABLE TO IDENTIFY IT, NOW I AM ASKING YOU TO RELEASE MY FUNDS ASAP.
THANK YOU
Hello,
the $12.69 is the amount authorized by HSN including the shipping fee when it was supposed to be free shipping on all items last Friday Dec. 13th for the It Cosmetics Hello Cheekbone item # 691-229 of which the first flex pay should have been $8.97
Please send Synchrony Bank a request ASAP to release the funds OR PLEASE SEND A REVERSAL for the $12.69 as BOTH AMOUNTS ($12.69 AND $8.97) POSTED TODAY are showing.. SO, IAM BEING CHARGED TWICE AND ONE OF THEM INCLUDES SHIPPING FEES.
According to Synchrony bank, the $12.69 will drop off after 8 days if HSN does not collect on the funds. I am NOT willing to wait 8 days. PLEASE SEND A REQUEST TO RELEASE THE FUNDS. when you are advertising free shipping, it should be free shipping and also not to take both amounts from a customer’s account: Correct amount posted and settled and yet the authorized amount including shipping amount is till taken from customer available balance. This is not cool.
Thank you
Posted in Forum: Customer ServiceHello,
There are 2 pending charges with a date of December 13th for $12.69 and $5.76 on my HSN card that I do not recognize. I called Synchrony bank and was told to call HSN. Called HSN customer service and hold time is over 2 hours. Can you please let me know why these charges were authorized and for what items?
Thank you
I have the same problem my payment was being sent by my bill pay service,and they Synchrony rejected the payment ,sent it back and then they told me I have to use a visa or mastercharge debit card as they do not accept american Express ok so now I have to pay a machine to withdraw funds than run to my local bank to put the funds on my other account than they can get paid …Well This is my last payment and untill HSN takes my account back I WILL NOT BUY. Walter Hynson
I’ve been trying for 2 days to pay my bill!!! When I go to the link I was provided when they changed to Synchrony bank, I only get a blank screen. Chat isn’t working, Customer Service closed. This is ridiculous!!!
This has been all over the news that if you put a freeze on all three credit bureaus you have to lift it for all three. This is for all not just with Synchrony bank.