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Posted in Forum: Customer Service
I set up my account after I received my bill from Synchrony Bank, it had my account number on the statement that begins with a number 6, after that I went to hsn.syf.com and created my new online account.
Posted in Forum: Customer ServiceI signed up for the synchrony transfer thin back on August 26 like the letters said to do. I signed up and it let me in. Once I signed out it would not let me in. Said it could not access my account. So I signed up again with different screen name and password. Once again once I signed out it would not let me back in ( September 1 was when I did that ). So I called and the guy was like are you sure your going throughout synchrony I was like yes. I was told to keep trying. So I have been. Guess what same thing they can not access my account, their system can’t find me, or their system is having technical issues or whatever. I would like to be able to get into my account so I can see what I owe. I’m sure they want their money on time. Which I have always be prompt with my payments and never late. I don’t understand why HSN switched over to this bank. It was much better the old way. It’s getting very frustrating when I check multiple times a day and can’t get into my account!
Reply To: HSN CARD TRANSFERING TO SYNCHRONY BANKHelp me set up my account
When you go into the HSN sure online, click “pay my bill” . You need to scroll down and click register because there original card was taken over my synchrony Bank. Even if you were registered before it’s a new synchrony account so you have to do it again. You would need your account number though so maybe an old statement otherwise I don’t know. Good luck.
Posted in Forum: Talk Among YourselvesI tried to log in and make my payment which was due today. I now have to try to locate my HSN card and evidently set up a new account? Also, I got an email from Credit Karma today saying that my HSN Account had been closed by Synchrony Bank. It’s in good standing so I have no idea why they would have done this. Bad decision on HSN’s part.
Posted in Forum: Customer ServiceLet me begin did not receive new HSN card and payment was due 9/10 called synchrony and talked to a person who told me to just send in my payment to synchrony bank with no account number I was afraid but did not want a late payment I began checking my statement a couple days later and no posting of payment yesterday I called again and was on phone for one hour but the problem was solved by a very nice customer service rep my payment went to my qvc account and not my hsn account the customer service rep had to transfer the money from qvc to hsn I just checked my account this morning and the money was applied she also told me my new card is being sent out on the 7th I would suggest if you made a payment and it’s not showing up to call Hopefully everything will be settle by the next time payment is due and I receive my new card
Posted in Forum: Customer ServiceCalled the former Comenity Bank and was given a website for new bank Synchrony Bank that doesn’t work. http://www.hsn.syf.com
Will probably get rid of this card, don’t want the headache.
Posted in Forum: Customer ServiceCouldn’t pay my bill through HSN. Still have not received a new number or payment information from Synchrony Bank. Had to make phone call as the on line option would not work. Bill was due. Cannot make a purchase as I have no new number. HSN made a huge mistake. Will be shopping elsewhere.
I fortunately was able to close my account in July after paying my last flex pay, I know that Synchrony is the same bank used by QVC with which I have an account. I just wanted to avoid any kind of complication due to the change. Many customers are complaining having difficulties with this change, so I just closed my account with them, who has time and the patience to call customer service, for their mistakes.
Just received letter today 9/4 about after August 22nd to submit payment to Synchrony Bank no other info like account number. Well I received a bill with a due date 9/10 and I paid it through my online banking on 9/2 what about that payment? They are really making this a pian. If they knew that payments after August 22nd would no longer be going to Comenity they should of had this straightened out before then and not send us bills. Have our new credit cards in hand and account numbers so we can properly pay our bills to the correct bank. Now what happens to those who paid there bills that were due on 9/10 to the other bank? Is my account going to be properly credited??
Member- 09.04.19 6:38 PM
I’m sorry to hear that you’re having trouble with this, harley120. We don’t have access to any of the accounts for the bank to assist, so you’ll need to contact them directly for help.
They can be reached at (844) 889-9676 or you can also contact them directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
Posted in Forum: Customer ServiceThis is the biggest mess I have ever seen. I have spent hours trying to set up our accounts and only 1 is right!!! I think!!!! set up my husbands and it says wrong password!!!! FaireMaiden if you read this would you share with me how to get this done!!!! seems they make it hard for all of us.
Please help us CUSTOMER SERVICE!
Like most of you, I was in the same boat with being “locked out” of my account since the conversion as I don’t know my card number/have my actual card. Trying to log in to Comenity gives an error that the account is no longer serviced by them and Synchrony requires registration with the full account number.
I went looking for the card number on my credit reports/monitoring and came up empty, so then I started looking for a bill. Found a bill, but card is listed as xxxx-xxxx-xxxx-1234 (not real numbers, obviously) so that wasn’t much help, except at the bottom of the bill where all the random numbers are, the entire account number is listed. Since they should all be the same since the 1st set of numbers refer to the specific bank, the 1st 4 numbers should be 5780.
Hope this helps some of you!
I just called Synchrony Bank looking for the mailing address and got nowhere. Because I make payment through my bank, they contact me with a new HSN account number. I asked Synchrony and again no help.
What a disaster! Synchrony just sent me a letter(9/3) that Comenity should not receive any payments from me as of 2 weeks ago. The most recent bill I got from Comenity said to send payment by 9/10, What? My head is spinning.. So I called Synchrony and asked what to do and was told in so many words ” NOT OUR PROBLEM”. They told me to call Comenity and try to get my money back myself. You call this a bank transition? They even suggested that I might have to sue them to get my money back, Bottom line? I have to pay a great amount of money twice and then try to get the other bank to pay me back. HSN, is this the best you can do? If so I’m shopping elsewhere.