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Posted in Forum: Customer Service
I have been trying for several days to look at my balance and to pay some on my bill before it’s due. I bet if the shoe was in the other foot and I was not paying on time , you would be sending me notifications and claiming to cut my card off and all the other things when someone is bit paying. So if this is still down when it’s time to make my payment , you all better not say a darn word. This is so ridiculous. This is Synchrony Bank. I go from HSN Pay Bill and goes to the S Bank. When I log in , it immediately tells me u the site isn’t available. This is crazy. It been this way every time that I have gone in this week. Most companies would have had this tech issue fixed within x amount of hrs. Your hours are way past being cool. Please fix it. Or I can pay off HSN and go elsewhere. Seriouskly????
Posted in Forum: Clearance, Special & CouponsGood Morning, Everybody! Please remember that you have 30 days for price adjustments. If you purchase something and find that the price has been lowered within the 30-day period, you can call 1-800-933-2887. Have the item number ready. (I always figure the difference plus the tax on the difference before calling).
I just purchased two Diane Gilman (DG2) blue jean embroidered jackets four days ago and found that they were marked down this morning. I had them both on flex pay, so before calling for refund, I went to the Flex Pay Page and went ahead and paid ALL the payments (had HSN put payments on my credit card for the next pay period). I did not waste time calling (as sometimes HSN will mark the merchandise back up) and received almost $50.00 in refunds (merchandise price difference plus any tax paid on amount refunded). I am ecstatic because anything saved is a good thing! Thank you, HSN Representative, Caroline. You were so nice, very efficient, and I appreciate your expertise. 🙂














