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Posted in Forum: HSN TV
I just received an email saying my autoship for Curtis Stone’s filet tips is “cancelled due to increasing expenses” (they are losing too much money on them). That is THE WHOLE POINT of Autoship – to save the customer money if they choose to guarantee to purchase the product on a regular schedule at a special price. The email went on to say they may be offering the deal again at more $$$. So, to be crystal clear, you will cancel the orders of customers who have locked in to buy this product (guaranteed sales) and then tell them you are going to RAISE THE PRICE and OFFER THE AUTOSHIP AGAIN. How does this make good business practice and good customer service? I will no longer be buying anything on autoship because getting a better deal than when it’s offered for more money IS THE WHOLE POINT OF AUTOSHIP. PERIOD. WHAT THE HECK, HSN??????????




