The whole point of AutoShip is…
I just received an email saying my autoship for Curtis Stone’s filet tips is “cancelled due to increasing expenses” (they are losing too much money on them). That is THE WHOLE POINT of Autoship – to save the customer money if they choose to guarantee to purchase the product on a regular schedule at a special price. The email went on to say they may be offering the deal again at more $$$. So, to be crystal clear, you will cancel the orders of customers who have locked in to buy this product (guaranteed sales) and then tell them you are going to RAISE THE PRICE and OFFER THE AUTOSHIP AGAIN. How does this make good business practice and good customer service? I will no longer be buying anything on autoship because getting a better deal than when it’s offered for more money IS THE WHOLE POINT OF AUTOSHIP. PERIOD. WHAT THE HECK, HSN??????????
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Faroe salmon back in stock. Higher price, no garlic butter. Fyi.
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I’m still angry about the salmon cancellation.
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HSN ONLY CAN HONOR THE AUTO SHIP IF THE SELLER CURTIS STONE CONTINUES TO SELL THAT ITEM AT THE PRICE IT WAS AGREED UPON WHEN YOU ORDERED IT ON AUTO SHIP WHATERVER THAT PRICE WAS BETWEEN CURTIS STONE AND HSN.
I DO BLAME CURTIS STONE ALONG WITH HSN BECAUSE CURTIS STONE PROBABLY TOLD HSN WE ARE NOT GOING TO GIVE YOU THE SALMON AT THE PRICE WE AGREED UPON WHEN THESE AUTO SHIPS WERE MADE. I AM DISAPPOINTED ALSO BECAUSE THEY ARE STILL SELLING IT AND CURTIS STONE SHOULD HONOR THE LESSER PRICE WITH HSN.
HSN ISN’T GOING TO COME OUT AND THROW CURTIS STONE UNDER THE BUS AND THEY AREN’T GOING TO EAT THE LOSS ANY LONGER.-
Possibly, but it’s not just the salmon. It was other meats, too.
Also, I’m pretty sure the food products come from Rastelli, and they just have Curtis’s name on the label. Qurate owes Rastelli millions of dollars in the bankruptcy filing.
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I received this and I am off!
We wanted to update you regarding your enrollment in the Thea ExtraVirginOliveOil2pk AS, item 786419. Regrettably, due to increasing expenses, we are facing the difficult decision to conclude this Auto-Ship® Program. We know that you rely on the exceptional quality and convenience of this service and apologize for any inconvenience this may cause. We understand that changes like this can be concerning, and we are here to support you.
A new Auto-Ship® Program for this product may be available soon. Please watch for this offer on http://www.hsn.com or you may contact our Customer Service team via Chat or at 800.284.3900 from 8–1am ET, seven days a week.
To manage your Auto-Ship® enrollment and make any necessary changes, we recommend signing in to http://www.hsn.com and accessing the Auto-Ship® Manager tool under the “My Account” section. This tool allows you to conveniently oversee and make any necessary changes to your Auto-Ship® orders.
Thank you for your understanding and continued loyalty!
Sincerely,
HSN Customer Service
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I think there’s something bigger happening. It’s all the Curtis Stone Auto Ships. I suspect it’s tied to the bankruptcy filing.
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All of my Curtis Stone auto-ship enrollments were cancelled between 6/17/2026 and 6/18/2026…
Curtis Stone20ct-6ozPorkBonelessRibeye w/Butter ASENROLLMENT CANCELLED
Curtis Stone 24pk Aussie Short Rib Blend BurgersASENROLLMENT CANCELLED
Curtis Stone 12pk 6ozSkinlessSalmonFilletsw/BttrASENROLLMENT CANCELLEDI had made family plans that centered around receiving this meat based on the schedule that Curtis Stone and HSN committed to when I placed the orders and enrolled in the auto-ship programs. Now I have been placed in a very bad situation.
I have advised my family and friends of the current situation. We will no longer make Curtis Stone food purchases. I will no longer make any Curtis Stone purchases.
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Anyone on auto ship should not order anything from Curtis Stone from now on it is obvious that Curtis Stone doesn’t want to acknowledge the lower priced Salmon for the people on Auto ship so HSN would take the hit. Stone is charging HSN much more money for those auto ships so HSN would have to take the loss.
They are both wrong especially HSN, but I can live without anything from Mr. Curtis Stone.-
I don’t blame Curtis Stone. I doubt he has anything to do with it, and I suspect his food products come from Rastelli, anyway.
I blame HSN.
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I just checked my auto ship, and they cancelled my auto ship for Curtis Stones salmon which I only ordered two or three times in the past several years. At least I would have placed another order eventually using my auto ship at a lower price but now that they cancelled it, I will NEVER PLACE ANOTHER CURTIS STONE SALMON ORDER.
HSN IS SO SNEAKY Several months ago when Beekman 1802 had introduced their new updated version of their Shampoo and Conditioner they had it at a special price on Auto ship, so I ordered it on auto ship, and I like it a lot. A couple of months had gone by, when I was looking at my auto ship, I saw that HSN changed the price on my auto ship to a much higher price that they were offering on auto ship two months later.
I checked my order and what I paid, and it showed it was on auto ship at a lower price so I contacted customer service and they changed it back to the original amount but how sneaky is HSN if I did not notice it; it would have stayed at the higher price. I find this all disturbing and non-ethical. -
My salmon was cancelled I’m extremely annoyed I was paying $120.. it is selling at $175 on the website regular price. I did manage to order a shipment yesterday.
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You might want to check that order. I had salmon “in process” and HSN cancelled it.
I think I’m done with HSN.
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Same here. 🙀
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ME, TOO! Curtis Stone salmon. It really frosts me because HSN still offers it, at a higher price.
Sharon818, I agree with everything you said.
HSN, if you can’t afford our orders, you deserve to go out of business.
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I had several items of his on auto ship and the emails came through they were all being cancelled – very disappointed
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1 day ago
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