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Ok, I uninstalled and then reinstalled the HSN mobile app and then powered off and back on my cell phone. That did not correct issue. I have an Android Nokia smartphone. I truly don’t believe it is my phone. When you go to the program guide for a show that is not live there has always been a “watch now” option to watch a show you missed. That is no longer showing as an option on new shows from sometime Wednesday. Please check this out. Thanks. All other app functions are working as before.
I don’t use anything from this brand The Beauty Spy. I tried two things Moremo being one of them and I did not like it at all it wasn’t horrible, but it wasn’t good either the other thing I can’t even remember but it was cheap junk that did not work at all just a huge gimmick.
The Beauty Spy sells junk from South Korea the stuff that no one want in S.K.
I am sure S.K has brands that are very good, but The Beauty Spy is definitely not one of them most of HSN skin care is horrible.
I don’t like Skinn, Nakery maybe one item or two and they are not great skin care for actually making a difference it is more of a comfort skin care line none of her products are great skin care for the face neither is Perlier or Active Argan. Perlier is decent for the body, and I also love Beekman’s creams for face and body.
The only one I like is some of Isomers she has some really good products for the face and making a difference in your skin on your face but watch she probably won’t be back because they only want cheap products.
Posted in Forum: Customer ServiceFor some reason, since about mid day Wednesday, I have not been able to go to HSN Mobile app program guide and access the watch now option on the guide to see a program video I wanted to view. That option is missing from the program guide for several days now. Can you please check into that problem and see why and add it back so I am able to watch a show that is not live? Thank you for your assistance in this issue.
I agree with you totally Morgan was horrible as the brands spoke person, but I don’t purchase Active Argan products anyway.
I like Beekman for body creams and their face creams and face oils.
I tried all of this line when Morgan was on & it is not strong enough for me but someone with sensitive skin or young it may work for them.
I hope HSN brings Isomers back I like Isomers a lot also Dr. Dennis Gross & Lancer and a few others that I purchase online and none of which are sold on HSN.
I don’t like any of their skin care brands they do not offer any quality skin care brands
as far as I am concerned. I do like Beekman for face creams and their face cream that is like an oil Beekman is superior to Josie Marans brand which I never purchase any longer.
You need to call back the rep you spoke to doesn’t know what she is doing at all & she made up anything to send you away.
If it happens again ask to speak to their supervisor but I doubt that it will they have incompetent people in customer service, but they also have many very helpful and competent people you just had a person that should not be working for HSN it has happened to me.
I called back and the next rep fixed the issue.
It was HSN who charged you incorrectly not your bank.
They need to credit your card back the difference. Also, they will ask if you want the credit back to your method of payment of spendable cash the decision is yours.
You should also report the woman who took your call initially even if they can’t find out who she is let them aware they have someone working for them that is not doing their job.
I am at a lost as to what to do about an HSN purchase I never received and HSN still wants me to pay for it. I have been a customer for over thirty years and never had a problem receiving any purchase until now. I tried calling and reasoning with them with no resolution. The delivery person placed the package in plan sight on the steps of the porch rather than placing the package by the door where everyone else puts packages. When I got home there was nothing on the steps. When I called I got the run around. I tried to dispute it with the credit card company as well. I can’t see paying over $200 to HSN for something I haven’t received. Whose to say the delivery person didn’t take it back after snapping the picture. There was a lot of that going on around Christmas time everywhere so who should be held responsible?
Posted in Forum: Talk Among YourselvesI ordered 3 DIFFERENT COLORS, Blue, Black, Gray, of “As Is” Warm & Cozy 2-pack Oversized Sherpa Hoodie. with $7.50 shipping.
Received 1 order on 2/17, in blue, which I did order.
Received 2 order on 2/18. which had another Blue set and a light gray and blk/white. WHICH I DID NOT ORDER.So, I called CS. talked to supervisor Taylor. I told her for 2 orders I received the wrong mixed colors. so I’m sending it back, but need her help to waive ALL /original and return shipping/, for receiving a WRONG COLORS.
Well, she said, she’ll waive the return shipping, but that I’ll still be charged for the original shipping that is $7.50 for each order.
Because it’s an “AS IS” order.My question is??? Why do we even choose a color when ordering and item, WHEN HSN JUST DO AND SEND WHAT EVER THEY WANT. AND IF IT’S NOT WHAT WE ORDERED, WE STILL BE CHARGED FOR THE SHIPPING.
I REALLY DON’T THINK IT’S LEGAL!!!
But, after been with hsn for many years, been an “antique” customer who spent $1000’s of dollars, YOU HAVE JUST HELPED ME MAKING MY DECISION TO STOP SPENDING MY MONEY WITH THIS FIRM.
99% of the items, hsn sells, Now I have found it on ebay, amazon, temu, also in stores.
ie: beekman soap, $4.99 in Ross,also on amazon. Colleen Lopez dress $14.99 on temu. Andrew Lessman supplement on his own website and amazon, Curtis Stone on ebay for much less $.I can go on and on.!!!!
So, hsn not just only loosing me as a customer but ALL people I have referred all these years, with all the people they have referred.
REMEMBER HSN, IT’S A CIRCLE OF SOPPERS, BASED ON REFERRAL.
TO KEEP YOUR CUSTOMERS, IT’S NOT JUST ONLY SELLING, BUT KEEPING THE CUSTOMERS IS THE KEY TO A LONG-TERM SELLING SUCCES.
I shouldn’t have to pay any shipping for the WRONG ITEM SENT TO ME.
Sincerely
Posted in Forum: Crafts & SewingI believe HSN has ruined what use to be a day I so looked forward to. Every craft day lately the have filled prime watching times with shows that have nothing to do with crafts. Usually at prime watching times like early mornings. Please go back to filling Craft Days with crafting shows.
Here is my little secret for seeing how short or long the rise of a pant is. I do agree, it would be nice to see that item listed. I have a long rise so this is my pet peeve on how short the rise is for most of their pants on HSN except like someone said, Diane Gilman.
Look at the model or the photos when she turns around. For example, a fairly new Johan S Grey pant they show the backs side in a photo. Well you can see how the rise rides up into the models buttocks. And then if you look carefully, you see the outline of her glutes and thighs.
The riding up means it may have a shorter rise, the length is certainly short. To me this looks like a cheap, poorly fitted pant on my body. One of the presenters/designers calls this showing the “lumps and bumps” when they are on the show. On someone looking for a short rise, and shorter inseam, this pant may work for them.
Wow!!! Today I celebrate 43 years of memories, friendships, laughter, and so much more! HSN has given me so much more than a career-it gave me people that I will always carry with me. I’m beyond grateful and thankful for this journey and everyone whose shared this amazing ride ❤️ ❤️
– Bobbie Ray Carter
Throwback Picture.
Moderator- 1 month ago
I am so sorry, @willnotbuyagain. We clearly missed the mark – both with your order and our tone on the phone. You’re right to be frustrated, especially with the shade now sold out.
If you prefer to keep what you have instead of returning it, we’re able to issue a partial refund of $5 to your original method of payment, or in Spendable Kash? Then you do not have to bother with the return process. Otherwise, please return the item for a full refund. Additionally, you’ll find $5 Spendable Kash on your HSN.com account to put towards a future order should you wish. Available immediately and it will expire within 60 days. We’re using your feedback to do better. Thank you for being honest with us. For faster service here in the Community, you can post in the Customer Service forum which we check more frequently than other forums.
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This reply was modified 1 month, 1 week ago by hsn_kymberlie.
HSN has been good to me. Last year I sent a piece of jewelry back with a ring I purchased from JTV. They did find it and sent it back to me. I was impressed. I do miss the DG2 when Diane was there. Now it’s hit or miss. I wish there were more of the new classic stretch. They work for me. Virtual stretch bags out on me. I try to stay away from VS. I do love HSN’s beauty & Andrew Lessman. I trust his supplements.
Bobbi and Bob Circosta were the first hosts on HSN back in the 80s. I wish Bobbi well and hope her retirement will be as beautiful and everlasting as was hosting on HSN.
Posted in Forum: ElectronicsI bought the HP 16″ Omni (and All State protection plan) because I’ve been needing a new laptop and this seemed like the perfect one for my needs. WRONG!!! It’s NOT user-friendly; it’s NOT fast; it’s NOT light; and “support” is a joke!!!! Unfortunately, because of illness, I missed the return window, so it is now an $800-plus paperweight. I’ve gone back to my old, but user-friendly Dell.
I tried leaving a review, but I couldn’t because even though I ordered the laptop in late December—Christmas day—it’s no longer in the product list!!! I now know WHY!!!!
I’ll NEVER trust HP or HSN again!!!
Posted in Forum: Customer ServiceI have a complaint specifically regarding Nakery serum. They promote the product for twenty six dollars and some change(reg 44.00), instinct that this price is good for a single ship or auto ship. however, when I go to the website, the single ship item is twenty six dollars and some change, but if I want to do auto ship, it’s forty four dollars, the regular price. I called customer service because I figured it was a website error and she told me no HSN does that, they don’t offer the same price for a single ship item as they do for an auto ship item!! I called back again because I thought I was given incorrect information.But I get the same answer.Which I think is totally BS! Shame on you HSN. I guess if you’re gonna try and over your customers, you don’t need my money, See ya