Watch Now Program Video Option on Mobile App

pat210
2 months ago

For some reason, since about mid day Wednesday, I have not been able to go to HSN Mobile app program guide and access the watch now option on the guide to see a program video I wanted to view. That option is missing from the program guide for several days now. Can you please check into that problem and see why and add it back so I am able to watch a show that is not live? Thank you for your assistance in this issue.

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- pat210
- 2 months ago
Still not working today.
- hsn_lynne
- Moderator
- 2 months ago
Thank you for taking those steps, @pat210. It’s not often the device itself but rather the app that might get buggy, and a un/reinstall and restart often fixes thing to avoid further troubleshooting. I have reached out to our Mobile Development team with the information you’ve shared, and someone will post as soon as we hear back.
- pat210
- 2 months ago
Ok, I uninstalled and then reinstalled the HSN mobile app and then powered off and back on my cell phone. That did not correct issue. I have an Android Nokia smartphone. I truly don’t believe it is my phone. When you go to the program guide for a show that is not live there has always been a “watch now” option to watch a show you missed. That is no longer showing as an option on new shows from sometime Wednesday. Please check this out. Thanks. All other app functions are working as before.
- hsn_lynne
- Moderator
- 2 months ago
@pat210

I’m sorry to hear you’re having trouble accessing parts of your HSN Mobile app. First, can you please try un/reinstalling your app and see if that fixes the issue for you? If you still have trouble, please let us know what type of device you’re using (Apple/Android model) and any other information you think is important so we can work on getting things right for you.