-
Hi Sherryrose,
I am 66 so we are the same generation. I do purchase true petite sizing from Anthropologie also Reformation sells true petite sizing.
Also, Ann Taylor, Macys has a petite section which is a little less expensive than Anthropologie & Reformation.
Banana Republic has petites, but I do not shop there as much as I use to many years ago. I worked part time at one of their stores many years ago and they had a huge petite section, but the store is still there & it is 1/2 the size with no petites.
They do have petites online still but not as big of a selection.
Susan Grave on QVC sells petites and other designers do also. When Susan & a couple of other designers on the Q not all make petite tops, blazers or jackets they make them in true petite sizing. It is just not shorter in length it is supposed to be shorter in the arms, torso and fit for a true petite woman.
I just find that HSN has poor quality clothing in general and when I do see something I like it is never in petites. I also find it very insulting when they try & tell you it would work for a petite woman. It’s like if I said to an average or tall woman here put on my petite pants it will work so what if it is very short in the leg it’s the style sometime.
It is condescending & taking your customers for granted. It is also not being inclusive! HSN has always been way behind QVC in everything that they do but I doubt they will ever catch up when it comes to actually listening to the customer & being all inclusive.
My mom & grandmom were both seamstresses and could make clothes of course using a pattern, but they were very talented. I also remember my mom always taking me shopping for clothes & being disappointed in the way they were made.
She spoiled me with quality even though we did not have a lot of money.
So, I do like quality materials, & well fitted clothes.
I also don’t like when a designer on HSN makes an item in petite and acts like they are throwing us a bone and we should be grateful that they made that 1 item I don’t like or want in a petite.
They need to learn respect for their customers & to include everyone Regular, Talls & True petites.
Hi Kristen-Hope you are well & happy. Thank You so much for responding. I APPRECIATE your taking the time to do so. As you’ve suggested I DO change my password(s). However, I DO NOT TRUST Facebook (I’ve DELETED that account along w/ALL social media accounts YEARS AGO-after alerting each TO NO AVAIL). Being with HSN/QVC FOR DECADES, I’m so sorry to say, I just feel more comfortable with inner U.S. business relations. Maybe that’s wrong of me; BUT I DO APPRECIATE the clarification(s). Thank you, SINCERELY.
Another example of concern… “Pop-Ups” reading “HURRY, Check Out Now AND SAVE… $1,200” on an apparel item listed $22 w/an HSN Orig cost of $49. And I HAVE MANY MANY M-A-N-Y SCREENSHOTS/AND PHOTO PROOF SHOWING THIS TOO!! My GENIUS “Hacker/STALKER” is ABLE to navigate in/out of site(s) CHANGING INFO… EASILY! That’s why I believe some to be fake site(s). Oh, and I do enter site as HSN.COM, as was also suggested I do. IT’S MY PRIVACY INVADED AND IT’S TERRIFYING! Items ARE AVAIL at time of purchase-I order-only to RECEIVE INCORRECT ITEMS. This happens even w/automated and/or ordering with a Team Member via phone.NOTE: I take screenshots of site PAGE listed item SHOWING HIGHLIGHTED my selected size/color w/avail quantity BEFORE I purchase-then make purchase, PHOTOCOPYING **ALL** STATUS INFO-then GO BACK TO PAGE LISTED ITEM of selected size/color and avail quantity-TAKE MORE SCREENSHOT(s)… THEN… go to “Watch” to VERIFY if/when item ‘may’ve been aired’-SCREENSHOT THAT-REPEAT “ALL” SCREENSHOTS NEXT DAY (KNOWING ALL ARE TIME STAMPED!) and VOILA… item sells out -or- becomes mysteriously unavailable-OR PRICES CHANGE! How is this even possible?
I know ALL THIS WORK sounds RIDICULOUS-AND IT IS! But THIS is what I go through to SHOP HSN/QVC site(s). IT’S TOO MUCH WORK and I’m about at my end. It’s SAD b/c I REALLY LIKE/enJOY shopping HSN -it was MY FIRST ONLINE SHOPPING SITE discovered DECADES ago. What keeps me shopping… EXCELLENT CUSTOMER SERVICE!! But even that’s not enough anymore. I’m open to your thoughts on this… In fact, I’m quite SERIOUSLY INTERESTED… Thank You Sincerely, DelrayLaw 🤗
Posted in Forum: Talk Among YourselvesHSN and QVC CREDIT CARDS are now going to charge us $1.99 if we want a paper statement, starting in August 2024. I will no longer use their card’s anymore. I’m shopping less and less cuz I feel they over charge for products they sell in the masses. I’m shopping more at department stores online. I can get same items on Amazon, no shipping and get it in days, AND I’M NOT CHARGED to return a bad product.
Posted in Forum: Customer ServiceHello Fellow Community friends. I’m using the same headline because I just don’t get what’s going on with QVC/HSN. I purchased a beautiful pair of shoes which I, unfortunately, must return. No invoice included so I went to my iPhone to pull up the order. Got the order but no option to return or exchange. Ok. Went to my laptop and was able to pull the order and click on return options. Shocker! You have to return on your own. No other option available. Now, if I didn’t have the devices available to me, how does one return an item? This corporation is getting worse and worse with customer services. Cheaper and cheaper. So, yesterday and today I went shopping to a real store and I was exhilarated to shop in person. Purchased 3 pair of shoes, crossbody bag and makekup and it felt good. I am going to work very hard to only use online stores, boutiques, etc who treat their customers as though we are appreciated. Thanks for listening.
I agree with you in regard to the “no return label.” i do have a printer and can print my own but the fact that this is just another elimination of something that worked is really frustrating with HSN and QVC Another pet peeve: Why is the price you paid for the item no longer on the invoice? I maybe get one price on an invoice out of every 15. I keep getting more and more frustrated especially when I scroll through the stations and hear those hosts! With the exception of the original hosts (the few who are still there) I just scroll even faster because I truly and honestly cannot stand to hear them or look at them. I feel badly saying that but their voices are like chalk on a blackboard if anyone can remember what chalk and blackboard is. I am so glad I’ve found other online shopping outlets. The quality and styles that are now shown on HSN and QVC are really sad. I still long for the former real designers who I looked forward to seeing and their designs. How much DG2 or Susan (what’s her name) can you own? Everything looks the same. Ugh.
Hi ebony and Delraylaw. I go back many years and during that time HSN was opened to showing the customers behind the scenes. Of course this was done with the previous ownership. At that time there were at least 4 people maintaining the cameras, watching the show hosts, giving help when needed through an earplug, etc.. They were also able to watch the sales and inform the host on the amount of sales and if more than one item, share the info. The hosts also at that time were able to give a good description of the garment which included size, width, etc.. Yes, there was an online measurement guide which was helpful to a point. Knowing that, the hosts were able to adjust their presentations. Also, hosts were not permitted to purchase while selling, but they gave signals to the techs or to family members at home watching to order. There was no high pressure selling. The management today were previous owners of HSN and I surmise ordered a persuasive tactic to purchase. Funny, in a sense because a hard sell sends me out of a retail store, and, in this case to turn to another channel. Both of you are correct on the reviews I will read the reviews prior to purchase unless I trust the vendor. So much of yesterdays format no longer exists. Today it is all about sales and leave the customer longing for more information. The enjoyment of shopping leaves quite a bit to be desired.
Moderator- 12.10.23 8:25 PM
Hi all, per our FAQs: Whether you are shopping online or by phone, HSN is committed to providing you with top-quality service and satisfaction. That is why we offer Price Guarantee Shopping. HSN offers a price adjustment if we lower the price of your item and you contact us within 30 days of the order date.
Our 30-day in home guarantee starts when the item is delivered to you. Our price guarantee has always been 30 days from the order date. I am sorry for any confusion that may have been caused.
Gaack.! When I finally checked on the Synchrony B ank interest rates I was mortified. I know The Feds set rates, banks comply, companies’ contract with banks , and voila, the consumer gets stuck. Now, to beat them at their own game, I do balance transfers to cards offering 0% interest for 12-18- months and find it’s worth the 3-4-5% fee to make those transfers. IYou can save gobs of money with a balance transfer if you purchase items on the HSN or QVC credit cards. The rates are obnoxious. and insulting. Especially when hosts have to encourage customers to apply for the cards and make us feel like it’s a good thing. Extra easy pays, for example.
I don’t get out to shop at local stores, and unfortunately am a sucker for a good product , so I am guilty of shopping online… probably too much.
Prices are soaring on everything and it seems to be happening at most retail and grocery stores. I still find lots of items to purchase from HSN and QVC but almost all of it is clearance or “as is” When I shop at retail it’s the same, always clearance. I honestly don’t understand how people afford full price items from many of the brands including the ones mentioned above. It is almost funny to watch the presenters talk about their brand and how a basic t-shirt that cost 50.00 plus will change your life and your whole wardrobe!!!! It really is entertaining along with the presentations of seafood ,chicken, beef and other food items. If you figure out the price per pound of these items it is crazy!!! I often tease my husband and ask him if I should buy the items and tell him the price and what good deals they are!!! He will sarcastically agrees and tells me to buy more then one! I honestly like to watch just for entertainment and shock value! All my actual purchasing and shopping are on the online sites.
- Moderator
- 08.19.23 7:51 PM
@alisonnn No worries, I’ve noted your account to honor the discount and also reset the coupon if you wanted to try the order online. Please feel free to reach out if you have any more questions or issues. Although I know this isn’t the best start to shopping with us, we’re glad to have you! Welcome to HSN! 🙂
This happened to me, more than 15 years ago, back when I first started shopping online at HSN. The hosts would say “buy every color!” “Return the colors you don’t like!” I was ignorant enough to believe them, and would always return what I didn’t like. Then one day I wasn’t able to buy anything.
The END RESULT is I stopped buying so much, and never buy anything unless I’m 99% sure I will like it. I can’t remember the last time I returned anything. I don’t even return broken things.
Whenever possible, I MUTE the videos so I don’t hear all the hype. I zero in on the product itself, not the words of the hosts. My advice is to be careful what you buy, and don’t believe everything the hosts and vendors say. Read the reviews, especially the bad reviews. Read the “Features” and “Specifications” so you know exactly what you are buying.
Posted in Forum: Customer ServiceNever in my life have I used home shopping Network… I’m one of the nights where I was having trouble sleeping I came across their channel so ..out of boredom..i my watched it. Came across something I wanted so I went online and ordered it. 4 days later they sent me a message saying I need to contact customer service. So I did that and was told it was after hours so I contacted them again the next day. I was told my order was canceled and I needed to contact identity verification center. Now this is going on like 7 Days of them already taking my money and having no resolution to this… I called the number that I was given and was connected to the rudest.. snottiest customer service representative I’ve ever dealt with in my life. She barely let me speak acted like I was a piece of .. and although I respect any company that thoroughly checks identity.. this representative wouldn’t let me speak. I am a DJ for one of the biggest rock stations in Detroit.. I’m pretty well respected.. and I’ve never been treated like that in my life. Not only will I never give this company my business again but I will never recommend this company in that lady that decided to take her attitude out on me because she clearly has a miserable life and likes to make other people feel like they are nothing.. she obviously has low self-esteem and it must make her feel good to put other people down so she can feel good about herself. And to her I say I hope life gets better for you. I hope one day you’re humbled and treat somebody the way they deserve to be treated because it doesn’t matter what you do for a living everybody deserves to be treated with respect until you are given a reason to treat them otherwise. This lady condemned as guilty before letting me talk or answer any questions and.. what a miserable lady. To HSN you should really get better employees that treat your customers or potential customers with the level of respect they deserve. I will never recommend this company and I will never use them in the future. I may be just one customer but I’m a customer that has a very large platform to make sure people know that this is how you get treated if you get the wrong employee.. but upon reading a lot of the comments this happens pretty often. So keep your product keep and give me my refund back because I will never buy anything from this company again. Thanks and as a side note to the lady that treated me like I was the on the bottom of her shoe .. God bless you I hope life is more kind to you so you learn to treat others more kind.
I too received a letter today re: excessive returns over the past year. Apparently, they did not go through my order history far enough to know that I have been a loyal customer for more years than I can count! I have kept more than I have returned.
When you have an online business, it is expected that items, once received do not always suit everyone’s taste. They have a 30 day return policy for a reason and if I received something that either does not fit, the style does not suit my taste once tried on, does not work, or the quality is not good, it is my right to return it.
I don’t see anywhere in their policies that quotes an excessive return rule? This is from their site.
What is your return policy?
30-day Satisfaction Guarantee!
Need the same item in a different size or color? We’ll ship it free! Just visit us online or give us a call, then ship your original item back within 30 days using the HSN return label.
We stand by every product we sell, and we want you to be completely satisfied with the purchase you make, but we understand that sometimes an item just needs to be returned. If an HSN purchase does not meet your expectations, you may return the item within 30 days of the date of receipt for a full refund including the original shipping and handling.Most of their items do sell out quick and on occasion I’m sure their customers order 2 different sizes or colors as we don’t know which one will work. If it’s something we like, it may not be available if we need to exchange it for a different size. This is the beauty of online shopping. There are so MANY items, and sizing is not the same for each designer.
I hope this will not fall on deaf ears and I do hope someone responds to these posts. Such a letter is a quick way to lose a VERY loyal customer.
P.S An update to my thoughts on OUTRAGEOUS SHIPPING CHARGES that HSN has reinstated after a glorious 5-6 months.
Specifically, and I don’t know in what other states this applies, but where I have most items shipped, not only are online merchants required to collect sales tax on purchases in general, but in my home State of Connecticut, the state makes online merchants collect sales tax of 6.35% on SHIPPING CHARGES. This applied to catalog shopping LONG before online shipping was a thing.
In my previous example, however, say $40 in shipping charges, that adds another $2.54 to my order. I understand that it goes to Connecticut, HSN is just collecting it, but in FREE SHIPPING situations, it doesn’t apply, and if I had similar orders throughout the year, it could be $60/year or more just for SALES TAX on SHIPPING charges.
To be clear, no TOTAL BOYCOTT of HSN from me, but $3.50 for a clearance item half off its original $140 is an example of shipping I am willing to accept, particularly for the bargain item. For say hand cream or drain cleaner, I think not.
I fully concur. For 5-6 months, HSN had free shipping on orders $75+, a very reasonable threshold in my opinion. They also capped shipping at $5 or $6 if you weren’t going to hit $75, another provision I thought imminently reasonable.
Now, shipping charges are back and more evil than ever! I had several clearance items in my bag, sale items too, and though the total of my merchandise was less than $200, the shipping charge was over $40! I’m sorry, I won’t pay 20% of my order as shipping, it’s unacceptable.
I wrote to them, mail, and posted on Twitter and Facebook, but nothing from HSN. I hope anyone reading about this may post online or here, or even call HSN. Sure, emptying a shopping cart and NEVER purchasing those items gets noticed, but I think calls and especially social media posts are noticed much more.
Today while Jay King is on, I found a clearance item which lowered the shipping to $3.50. While I’d like to order more, the shipping gets prohibitive, but I am not on a TOTAL BOYCOTT. I think $3.50 is within reason ordering an item under $70 that was over $140.
I point out to HSN, however, that major online competitors like Amazon, Walmart, JTV, the USMint, online coin dealers, QVC (owned by the same company as HSN) has free shipping as well, the limit is on auto-ship orders which only get Free Shipping on the first shipment, then for vitamins and so forth, so far Lessman appearances have had free shipping, but for the record, so does CVS, RiteAid and Walgreens, with varied minimum orders but no more than $50,
HSN IF YOU ARE READING: If $75 wasn’t too low for you, have you considered $100? It’s common for many sellers of collectibles or online jewelers, in the US and abroad.
Might you also not consider perhaps TIERED shipping, maybe up orders of $50 for $5, orders $75 about $7.50, and then cap the shipping at $10 for orders of $100+? I’m not saying it’s the best for you or your customers, BUT might be doable? I had items over $200 that you didn’t sell because I refused to pay the $40+ shipping for items that weigh a few ounces. Maybe $10 is worth a $200+ sale? I might bite that bullet.
I’ll be curious if anyone has creative shipping fees.
Cheers.