Skip to Main Content
Watch
HSN Live HSN Program Guide HSN Items Recently Aired HSN2 Live HSN2 Program Guide HSN2 Items Recently Aired Channel Finder Shop by Remote Show Hosts Hosts' Closet HSN+
Connect
Community Arcade by Arkadium HSNfluencer Share Your Style
Close
  • Hello, Guest
    Sign In
    • order status
    • flexpay manager
    • Auto-Ship® Manager
    • account updates
    • favorites
    • 0
      alerts
    • 0
      Coupons & Ka$H
    • hsn card
    • sign out
    • sign in
    • create account
    • single order lookup
  • Favorite Icon An icon that is a red heart.
    favorites
  •  
    Bag Icon An icon that looks like a shopping bag. my bag
  • today's special
  • Fashion
  • Shoes
  • Home
  • Electronics
  • Beauty
  • Jewelry
  • Kitchen & Food
  • Health
  • Crafts & Sewing
  • Fan Shop
  • Brands
  • Trending
  • New
  • Exclusive
  • Sale
  • Clearance
  • See All >
The Style Shop
Apparel
Activewear Basics Capris & Shorts Dresses Hoodies & Sweatshirts Intimates Jackets & Outerwear Jeans Loungewear & Sleepwear Pants & Leggings Skirts Sweaters Tops
Handbags
Fashion Accessories
Luggage & Travel
Men's
Shoes
Featured Brands
Antthony Design Originals Bearpaw C. Wonder by Christian Siriano Colleen Lopez Collection Democracy DG2 by Diane Gilman G by Giuliana Grey by Jhoan Sebastian Grey Harlem's Fashion Row IMAN Jaclyn Smith Joy Mangano kathy ireland fashion 360 MarlaWynne Nina Leonard Patricia Nash Rhonda Shear Samantha Brown Sharif TWRHLL By Christie Brinkley Vince Camuto
Specialty Shops
Clearance Customer Picks HSN Exclusives New Fashion New Markdowns Online Only
Shop the Show
Hosts Closet The List What a Girl Wants
Trending Now
Island Time Beautiful Dreamer Coastal Prep Bohemian Summer
Shoes see all
Boots Flats & Loafers Heels Sandals Slides & Mules Slippers Sneakers & Athletic
Other
Kids Shoes Mens Shoes Wide Widths
Featured Brands see all
Baretraps Bearpaw Birkenstock Born Bzees Charles by Charles David Clarks Dearfoams easy spirit FitFlop Jambu Journee Kenneth Cole Reaction Minnetonka Naturalizer Sporto Vince Camuto Vionic
Featuring
Wide Calf Boots Clearance Customer Picks HSN Exclusives New Arrivals Online only Sale Shoes Free Shipping
Home
Bedding Sheets Furniture Home Décor Holiday Storage & Organization Rugs Bath Lighting Vacuums & Floor Care Cleaning & Laundry Laundry Care Home Appliances Pet Care Outdoor & Gardening Outdoor Décor Plants Luggage & Travel Automotive Home Improvement
Featured Shops
New Arrivals Summer Refresh Beat the Heat Cooling Bedding Home Clearance
Featured Brands
Bell + Howell Bissell Concierge Collection Dyson Happy Place Joy Mangano nuLOOM Origami Samantha Brown Shark South Street Loft Sun Joe
Electronics
Desktops Laptops TVs & Home Theater Tablets & Accessories Video Gaming Audio Headphones Cell Phones Smart Watches Chargers Printers Cameras & Video Smart Home Home Office Car Electronics
Video Game Platform
Gaming PC's Nintendo PlayStation Xbox
Service Provider
TracFone
Specialty Shops
Electronics on Sale Electronics New Arrivals Electronics Under $50 HSN Playlist Refurbished
Featured Brands
Apple Arlo ASUS Bose Canon Ecoflow Google HP LetsFit Meta Microsoft Ring Samsung
Beauty see all
Bath & Body Fragrance Hair Care Makeup Men's Grooming Nails Oral Care Skin Care Sun Care & Tanning Tools Wigs & Extensions
Featured Brands see all
Active Argan BeautyBio Beekman 1802 Benefit Cosmetics Clinique Doll 10 Kate Somerville Korres Lancôme Nakery Beauty NassifMD Perlier philosophy Prai Signature Club A SKINN Cosmetics Sunday Riley Tarte Too Faced Tweak'd by Nature
Specialty Shops
Beauty under $25 Beauty Deals Beauty Spy Best in Beauty Clean Beauty HSN Exclusives
Shop the Show
Beauty Report Pretty Amazing Beauty
with Rebecca
Departments
Bracelets Earrings Jewelry Sets Jewelry Solutions Jewelry Storage Men's Jewelry Necklaces Rings Watches
Shop by Material
Cubic Zirconia Diamond Gemstone Gold Lab Grown Diamonds Pearl Sterling Silver
Featured Brands
Amber Extraordinaire BAUBLEBAR Bellezza Bright Halo Lab Grown Diamonds Canadian Ammolite Gems Chaco Canyon Colleen Lopez Connie Craig Carroll Fiorenza Italian Silver Heidi Daus Herkimer Mines Imperial Silver Jay King Kalifano Marla Wynne Radiance By Absolute Rarities Fine Jewerly Soave Oro
Specialty Shops
Birthstones Clearance Customer Picks New Arrivals Personalized Sale Jewelry
Learn
Gemstone Guide Gemstone Care
Kitchen & Food see all
Baby & Kid's Feeding Bakeware Coffee, Espresso & Tea Cutlery Food & Beverages Indoor & Outdoor Grilling Kitchen Gadgets Kitchen Tools Storage & Organization Tabletop & Bar
Specialty Stores
Healthy Cooking New Arrivals Top Kitchen Deals Under $50
Appliances see all
Blenders Coffee Makers Fryers & Air Fryers Ice Makers Ovens & Toasters
Cookware see all
Cookware Sets Frypans & Skillets Sauce Pans
Food & Beverages see all
Appetizers & Snacks Coffee Beans, Pods & Grounds Desserts & Confections Seafood, Meats & Poultry Wine
Featured Chefs
Curtis Stone Emeril Lagasse Jet Tila Lidia Bastianich Lorna Maseko Shahir Massoud Wolfgang Puck
Featured Brands see all
Anchor Hocking Cuisinart Hamilton Beach Improvements KitchenAid KitchenHQ Ninja Nutribullet Tupperware Zwilling
Health & Fitness
Exercise & Fitness
Activewear Fitness Equipment Fitness Trackers
Home Health Care
Daily Living Aids Health Monitors Pain Management
Specialty Stores
Andrew Lessman Monthly Special Limitless Living
Vitamins & Supplements
Circulation Vitamins Hair, Skin & Nails Vitamins Antioxidant Vitamins Heart & Cardiovascular
Sports & Outdoors
Pools Toys Bikes
Personal Care
Featured brands
Andrew Lessman Copper Fit Denise Austin Drive Medical FitQuest HoMedics ProForm Sunny Health & Fitness Teeter Tony Little
Crafts & Sewing
Scrapbooking & Paper Crafts Die Cutting Craft Machines Card Making Painting Drawing & Illustration General Crafts Craft Books & Software Sewing & Quilting Knitting Cake & Cookie Decorating
Featured Brands
Anna Griffin Crafter's Companion Creative Expressions Cricut Diamond Press Heartfelt Creations Hunkydory Kingston Crafts LDRS Creative Singer® Stamps by Me Stamps of Life Studio Light Tonic Studios We R Makers
Specialty Shops
Tips & Tutorials New Summer Crafts Craft Discovery Shop Craft Room Restock HSN Gets Crafty with Suzanne Crafty Tech Online Only
Pro Football Fan Shop
Hoodies & Jackets Shirts & Sweaters Shorts, Pants & Bottoms Hats Décor Accessories
Pro Baseball Fan Shop
Hoodies & Jackets Shirts & Sweaters Shorts, Pants & Bottoms Hats Décor Accessories
College Fan Shop
Shirts & Sweaters Shorts, Pants & Bottoms Décor Accessories
Specialty Shops
HSN Draft Picks New Arrivals Fan Shop Deals Food & Grilling Pro Basketball Fan Shop Pro Hockey Fan Shop
Fashion & Shoes
Antthony Design Originals Birkenstock Bzees C. Wonder by Christian Siriano Clarks Colleen Lopez Collection DG2 by Diane Gilman G by Giuliana Marla Wynne Nina Leonard
Beauty
Beekman 1802 Benefit Cosmetics Doll 10 Korres Lancôme Nakery Beauty Perlier Skinn Tweakd by Nature Too Faced
Electronics
Apple HP Samsung
Kitchen & Food
Anchor Hocking Cuisinart Curtis Stone Kitchen HQ Ninja Tupperware Wolfgang Puck
Home
Bell + Howell BISSELL Concierge Collection Emryn House Improvements Joy Mangano Origami Shark South Street Loft
See All Brands
Summer Styles We're Crushing On
Island Time Coastal Prep Bohemian Summer Beautiful Dreamer Sandal Shop
Health, Wellness & Beauty
Vitamins for a Vibrant Summer Sun Care & Self-Tanners Travel-Size Beauty Picks
Outdoor Living & Entertaining
Backyard Living Must-Haves Summer Kitchen & Hosting Essentials
Gift Guides & Trends
Top Gifts for Dad Social-Approved Picks One-Stop Summer Shop Smart Travel Tech & Accessories
Departments
Beauty Crafts Kitchen Electronics Fashion Home Jewelry
Top New Arrivals Stores
New this Week New & Exclusive New & On Sale New from Top Brands On-Air Today
Specialty Shops
Father's Day Gifts Summer Ready Internet Famous Finds
Departments
Beauty Crafts Kitchen Electronics Fashion Home Jewelry
Top Sale Stores
Best Sellers As Is Top Brands on Sale
Shop by Price
Under $25 Under $50
Specialty Shops
Deal Spotlight
Departments see all
Accessories Apparel Bed and Bath Crafts & Sewing Fan Shop Health & Fitness Home Handbags & Wallets Jewelry Kitchen & Food Shoes
Top Clearance Stores
Just Reduced On-Air This Week 5 Star Customer Picks As Is Products
Shop By Price
Under $25 Under $50
close
Today's Special & Deals
Today's Special Deal Spotlight Best Sellers on Sale
Save $10 on your first order with code HSN2025*
BACK TO HSN.com

HSN Community / Forums / Talk Among Yourselves / I Was Banned From HSN Due to "Excessive Returns"

HSN Community
HSN Community
Sign In
×

PROFILE

Profile
Notifications
Update Avatar
Settings
Sign Out
×
Community
HSN Community

I Was Banned From HSN Due to "Excessive Returns"

  • roldgold83176
  • 02.07.23 3:03 PM

So I’ve been a loyal HSN customer for over 10 years now, and last night I went to make a purchase and it kept saying my purchase wouldn’t go through, try again or call Customer Service. I did a quick chat and was told I am basically banned from shopping with HSN due to “excessive returns”. I wasn’t even notified prior to this abrupt ban. Also, I feel that the way the presenters always push “oh, just get it home and try it and if you don’t love it, etc etc” – what they don’t tell you is HSN will ban you from shopping if you do this too many times. I am a 46 year old woman who feels like a scolded child!! I tried speaking in person to Customer Service this morning and they suggested writing a letter requesting my shopping privelages be restored (man just saying something like that sounds like a grounded child begging their parents to lift a punishment!) – Anyway i’m just wondering if writing a letter is even worth my time, has anyone here had this happen to them, and has anyone here actually been successful at having their privelages reinstated by writing a letter? Thanks in advance!

sort replies - newest | oldest
    • justwanthelp
    • 07.12.23 1:13 AM

    This happened to me, more than 15 years ago, back when I first started shopping online at HSN. The hosts would say “buy every color!” “Return the colors you don’t like!” I was ignorant enough to believe them, and would always return what I didn’t like. Then one day I wasn’t able to buy anything.

    The END RESULT is I stopped buying so much, and never buy anything unless I’m 99% sure I will like it. I can’t remember the last time I returned anything. I don’t even return broken things.

    Whenever possible, I MUTE the videos so I don’t hear all the hype. I zero in on the product itself, not the words of the hosts. My advice is to be careful what you buy, and don’t believe everything the hosts and vendors say. Read the reviews, especially the bad reviews. Read the “Features” and “Specifications” so you know exactly what you are buying.

    • CaliforniaGold
    • 07.11.23 3:55 AM

    Wow, when you’re purchasing some thing online you’re taking a chance whether it fits or it meets your needs, etc. I’ve been with HSN since 1990. Ever since QVC took them over they are consistently going downhill. All the hosts do is push push push do bye-bye bye. And if you don’t like it, return it within 30 days and then there is the false advertising.

    • pokiepuppy
    • 07.09.23 9:42 PM

    That happened to me many many years ago & I started shopping exclusively at QVC. I have only recently started back shopping but it’s their policy not mine so if it happens again ,I won’t shop them again. I’ve been with QVC since the beginning & NEVER EVER had that told to me.

    • SUZYQ260
    • 07.04.23 12:47 PM

    You are so right! I am so sick of the hosts bantering back and forth like silly teenagers instead of giving the info we want. I am so over HSN and QVC. I’ve moved on to some very interesting retail boutiques that are very reliable. Once HSN and QVC merged. It was over for me. They eliminated the BEST designers and now show hundreds of jeans, and ugly cheap clothes.

    • Maria861
    • 07.04.23 1:57 AM

    Give it a try. HSN has quality. AND 30 days unconditional warranty full refund if needed.

    • jalexander510
    • 07.04.23 1:32 AM

    Hi all. I’ve never bought anything for HSN. Is the quality good? They have a good deal on the Shark FlexStyle (hair wrap tool), but was feeling cautious that it was a scam, or that the quality wouldn’t be as good as from the manufacturer. Any feedback on this?

      • mookie457
      • 07.04.23 9:17 AM

      I have found most of what I buy is as I expected. You do need to do your research and read reviews. Remember. The presenters are sales people and as such some of it is hard sell. You will get to know the presenters. I have been a member for 35 yrs and really never had big issues with HSN. Any problems I did have were resolved to my satisfaction.

    • donahda
    • 05.22.23 9:39 PM

    I am done with buying clothing unless it’s something I already own. When the host tell you to buy two sizes to see what fits you it’s not a good sign. Then you have to try to exchange an item or send it back if your size is out of stock. I have had jeans or pants that I bought in multiple colors & the colors are different sizes!

    • 6418423286
    • 05.22.23 7:24 PM

    I feel sorry for you! If show hosts would stop trying to be “models” and acting like they are in comedy clubs and instead doing the jobs they were hired for, there would be LOTS LESS returns. I don’t know how many times I say aloud “show me the back” of a garment. How high up is a ring mounting? (Rulers are still available.) Show me the calories etc. in vitamins.? How deep are the armholes? Is that elastic at the waist or above? Just examples of what we need to see instead of hearing about Parisienne vacays or ski trips or beach resorts attended.
    Instead of blocking accounts, customers should be given gold stars just for taking leaps of faith and buying sight unseen in these cases.
    Sharon

    • mookie457
    • 05.22.23 6:54 PM

    I am very sorry HSN is now doing this. Not sure of your particular circumstance, but QVC has done this for a number of years now without explanation. I never had a problem with HSN, but things are not as they were when I first became a member in the 80’s. Excessive returns hurts everyone, but my point of contention is that are we placing the blame correctly? It is the customers fault or is it the quality of the merchandise? Food for thought.

    • REDYTOSHOP
    • 05.01.23 11:18 PM

    There is a reason they recently had more layoffs.

    • karenmol2
    • 04.29.23 12:29 PM

    I ordered an item and no return labels or instructions at all. I had to call for the return address. They are making it difficult to return things hoping you will just keep it. HSN and QVC have one foot out the door. It’s just a matter of time.

    • kimikoo
    • 04.25.23 11:28 PM

    I too received a letter today re: excessive returns over the past year. Apparently, they did not go through my order history far enough to know that I have been a loyal customer for more years than I can count! I have kept more than I have returned.

    When you have an online business, it is expected that items, once received do not always suit everyone’s taste. They have a 30 day return policy for a reason and if I received something that either does not fit, the style does not suit my taste once tried on, does not work, or the quality is not good, it is my right to return it.

    I don’t see anywhere in their policies that quotes an excessive return rule? This is from their site.

    What is your return policy?
    30-day Satisfaction Guarantee!
    Need the same item in a different size or color? We’ll ship it free! Just visit us online or give us a call, then ship your original item back within 30 days using the HSN return label.
    We stand by every product we sell, and we want you to be completely satisfied with the purchase you make, but we understand that sometimes an item just needs to be returned. If an HSN purchase does not meet your expectations, you may return the item within 30 days of the date of receipt for a full refund including the original shipping and handling.

    Most of their items do sell out quick and on occasion I’m sure their customers order 2 different sizes or colors as we don’t know which one will work. If it’s something we like, it may not be available if we need to exchange it for a different size. This is the beauty of online shopping. There are so MANY items, and sizing is not the same for each designer.

    I hope this will not fall on deaf ears and I do hope someone responds to these posts. Such a letter is a quick way to lose a VERY loyal customer.

    • YasRo
    • 03.27.23 3:01 PM

    It’s ridiculous!! I got a letter too a couple of years ago. What happened to customer loyalty? We are online shoppers and there are no guarantees the size is right, the color is right whether you like the material or not etc. There should be a no questions asked return policy without scolding the customer, it’s absolutely horrible!!
    I’d rather shop on Amazon, I get a full refund every time I don’t like something or item is not as advertised.
    Shame on HSN 😠

      • dontdoit11
      • 10.26.23 4:29 PM

      Letter receiver here. I like your take on the Amazon… so true. My items have mostly been defective received from the warehouse. I spoke with them each time and it’s documented…. Or from a reaction to a product… but I was warned our shopping relationship could be no more. Speaking of the news👀…. Perhaps they’d like to hear and share of these experiences…have I got a book!

    • GMOMOF9
    • 03.22.23 3:50 AM

    I don’t like the new shipping cost. $5.98. It’s ok if you’re buying multiple items. Or items of $75. But not for one item. Why the change?

    • trucrime
    • 03.19.23 4:19 PM

    Has anyone had an issue printing the easy return label? This is my very first purchase, unfortunately the shoes didn’t fit and I need to return. EASY return label is not available and it’s super frustrating.

      • SUZYQ260
      • 03.22.23 2:11 AM

      Oh my! Funny you mentioned that. I just got off a chat with HSN asking why a EZ label was not provided. I got an answer stating some partners do not use the ez label. What??? I’ve been shopping with HSN for almost 30 years and this never happened to me before. If this is going to become an issue, I think when you order an item that does not provide an ez label, you should be notified either on the air or when it’s ordered. It’s quite an inconvenience and it’s not like the EZ lablel is free! We pay for it. What a mess these companies are now.

      • 6418423286
      • 03.24.23 1:52 AM

      I totally agree. Half the time my printer doesn’t work and I have to have my grandson do it on his. I’ve noticed Marla Wynne items do not have an EZ label as do some of the shoe vendors. FRUSTRATING to no end.
      Sharon

1 2 >
POST A REPLY
You must be logged in to Post. Sign In?

Conversation Info

Posted in Talk Among Yourselves

38 Replies

02.23.24 1:32 AM

29 Participants

Tags

banning

Product Mentions

No products have been tagged in this conversation

Back to Top

Modal title

HSN Community / Forums / Talk Among Yourselves / I Was Banned From HSN Due to "Excessive Returns"

You must be logged in to create new topics.

Edit History

Edit History
blank

Report as Inappropriate

Report as Inappropriate

blank

Messages


FlexPay Enjoy now. Pay over time. 0% interest.
Free Exchanges
        & Easy Returns.
We want you to love what you buy. If you don't, send it back within 30 days. Need the same item in a different size or color? We'll ship your exchange for free.
Get To Know Us
  • About HSN
  • About QVC Group
  • Careers
  • Affiliate Program
  • Show Hosts
  • Submit Your Product
Our Policies
  • Returns & Exchanges
  • Privacy Policy
  • Your Privacy Choices
  • Community Guidelines
  • Conditions of Use
  • IP Closed Captioning
  • Accessibility
  • CA Supply Chains Transparency
  • Electronic Waste Recycling Information
Shop With HSN
  • Brands
  • HSN on Mobile
  • Program Guide
  • Channel Finder
  • Shop By Remote
  • HSN2
  • HSN Outlet
  • HSN Everywhere
  • Site Index
Connect
  • Community
  • Arcade
  • HSNfluencer
  • Share Your Style
  • Blog - The Buzz
Important Info
  • Recall Information
  • Give Us Feedback
  • FCC Applications
  • HSN CALM Act Certification
  • HSN Closed Captioning Quality Standards Certification
  • HSN E/I Programming & Children's Commercial Limits Certification
Contact Us
  • Call to Order 24/7
  • 1-800-284-5757
  • Customer Service — 8AM-1AM ET
  • 1-800-933-2887
  • Live Chat
  • FAQs
Get 15% OFF*
Sign up for HSN emails and get exclusive
offers and updates sent right to your inbox.
*Valid for new subscribers only.
An email will be sent with your offer information.
submit your email address to receive 15% off coupon
Let's Get Social
Facebook Instagram tiktok YouTube Pinterest eksss
HSN Card HSN Card
  • Open an HSN Card and Save today!
  • Learn More
  • Pay Your Credit Card Bill
The HSN Logo A part of QVC Group
  • QVC
  • Ballard Designs
  • Frontgate
  • Garnet Hill
  • Grandin Road

© 1999 - 2022 HSN, Inc. All Rights Reserved. HSN and the HSN logo are registered service marks of HSN Holding LLC.