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Moderator- 02.09.21 2:56 PM
I really am sorry to hear about your experience with the HSN Credit Card, @cutewifeiwas. Sadly I don’t have access to your personal credit card information and would be unable to help with your concern. I would recommend giving Synchrony Bank a call regarding your account. You can reach them at 1-844-889-9676, Sunday-Saturday 7:00am-2:00am ET.
- Moderator
- 01.27.21 4:09 PM
Hi @andie8, I apologize for any concerns your HSN Card balance has caused. Sadly I am not equipped to assist with HSN Credit Card concerns and recommend you reach out to Synchrony Bank at (844)-889-9676, 7:00AM ET- 2:00AM ET, 7 days/week. Sorry that I am unable to assist with your concern.
- Moderator
- 09.22.20 12:52 PM
I really am sorry to hear of this experience regarding your HSN Credit Card. @sherrytaylor1020. Sadly we don’t have access to your personal credit card information so we wouldn’t have been able to contact you regarding any past due balances. I would recommend giving Synchrony Bank a call at 1-844-889-9676, Sunday-Saturday 7:00am-2:00am ET regarding any HSN Credit Card concerns.
I apologize that I am unable to assist with your concern but hope you give us another chance in the future.
Posted in Forum: Talk Among YourselvesI’ve had my HSN card now for over 4 years. I’ve spent multiple thousands of dollars with HSN. I have autopay set up but last month, for some reason didn’t go through so I made a single payment and thought everything was fine. I then received 2 letters from synchrony bank. One dates 5/25 informing me that the autopay payment didn’t go through and a second dated 5/27 informing me that they closed my account due to too many declined payments. Never in the 4 yrs I’ve had the card, have I had any other declined payments. They are always on time and payments are way more than the minimum amount due. I called and they couldn’t figure out why it was closed but said I need to make another payment and maybe when it posts, I can call back and they might reopen it. It’s already negatively showing up on my credit report as being closed by the creditor and I’ve been working so hard to get my credit to the point that it is now so I’m just angry. What is going on with this company? Is this the new norm now that they are under QVC?
My passwords have been a problem with synchrony bank, because they have a monopoly of my company credit cards. When I called the last time, I was calling about ShopHQ issue and they were talking about my Amazon CC. They (Synchrony) can’t keep them straight. No wonder there is so much confusion.
Not HSN’s fault.
- Moderator
- 10.24.19 12:57 PM
Hi @crushy, I’m sorry for the concern that was caused while you were attempting to place an order. I took a look at your account and saw that there was a payment that needed to be paid prior to placing an order.
Please keep in mind that payments to Synchrony Bank for your HSN Credit Card is separate from any future or outstanding FlexPays that would need to be paid.
It could be related to Walmart leaving SYNCHRONY BANK.They are in process of switching their credit card to Capitol One.I wasn’t even aware an HSN payment could be made at Walmart.
Posted in Forum: Talk Among YourselvesI tried to log in and make my payment which was due today. I now have to try to locate my HSN card and evidently set up a new account? Also, I got an email from Credit Karma today saying that my HSN Account had been closed by Synchrony Bank. It’s in good standing so I have no idea why they would have done this. Bad decision on HSN’s part.
Posted in Forum: Talk Among YourselvesSince there have been so many problems with this bank, maybe everyone should get together (there is a name for it, but I can’t remember what it is right now.) and sue Synchrony Bank, just make sure you have your statements, dates they charge you late fees. What the lawyers will do is contact everyone that had/has an account Do it as a group, then one person doesn’t have to pay the lawyers, make them pay the lawyers fee. You will get your late fees back plus some. This bank is not the nicest bank to deal with. Also, if everyone could pull their account and transfer their balances to another credit card, then HSN/QVC would have to change their banks again. Of course, those who can not do this, we are the ones that are stuck and have to abide by their rules. This way Synchrony will not be getting the interest. Good luck everyone. So, far I haven’t had any trouble with them, but will be watching my account very carefully. I am sure they have someone reading this post. Saying what I have suggested I wouldn’t be surprised if they cancel my account.
I am just finding out that my HSN card was change to Synchrony Bank. I will miss Comenity pay because when we had to evacuate 2 years Comenity bank gave us up to 2 months to pay on our credit card wave fees, but Synchrony bank expected that payment on time even though we were evacuated because of the hurricane. Comenity Bank had a heart, Synchrony did not care and that is the difference with the 2 banks.
Hi goldie530, sorry you are experiencing difficulties not able to access the online page to pay your bill. My issue with this bank switch is different, I did not have my account number. I had to go through hoops to get it in order to register online as both Comenity and Synchrony left me high and dry stating they do not have my HSN card number and I have to wait a month or 2 to get my new card before I can register for online access. What I did is from a credit report that I pulled last June, I had the 12 numbers at the beginning and then an old statement dated over 10 years ago had the last 4 digits. This is how I was able to register with my HSN card number which is unacceptable because during this transition no one should have been inconvenienced or should it be so difficult to pay bills online. I will definitely close my account soon. I know closing a long standing account can hurt your credit score but at this point, I do not care and I am very upset for the trouble I had during this conversion.
I would suggest to try to clear the Cookies on your device. Go to the HSN homepage, click on Account on the right side of your screen, go down to where it says HSN Card – Pay bill. Click on it and it will bring you to the Syncrony-Hsn site, click on Pay online. If you had already registered, put in your log in information. If not, click on register and again in order to do so you will need that almighty account number.
Hope this help…Good Luck!
Well, after calling Comenity’s Customer Service number, (1-877-851-3121), I was given a number to call Synchrony Bank’s Customer Service. I called that number and was told it was the wrong number to be calling, so, they gave me another number to call. I called that number and, you guessed it, it was again the wrong number to call concerning our HSN Accounts being transferred to Synchrony. I was given yet another number to call and it was the right one!
For the branch of Synchrony now servicing our HSN Accounts, the number is 1-844-889-9676.
Alissa, (the Customer Service rep I spoke to), explained that the dedicated Website for our Accounts will not be up and running until Monday, August 26-2019 after 8-am EDT. The Website URL is: http://www.hsn.syf.com
Also, we can use our existing HSN Credit Card, but, Synchrony will be sending us new Cards anywhere from Sept 2nd thru Oct; so, be on the lookout for a new Credit Card, (with new numbers), coming in the mail.
Boy, did I ever tear my hair out over this! *lol*
Posted in Forum: Customer ServiceHi. I just went to my HSN Credit Card Account and when I try to Log-in there’s a banner that says:
“This account is no longer serviced by Comenity Capital Bank. Please contact your new servicing lender for assistance.”
But there’s no CONTACT NUMBER or LINK to the website where my HSN Account has gone.
Can you help me please? I don’t know what to do now. Thanks.
Posted in Forum: Talk Among Yourselvesun September everyone will had been transverd to synchrony bank from commetity.i just read on line that synchrony will decide whos credit card account is worthy of a synchrony credit card inclouding hsn MasterCard,if synchrony didn’t think the account isnt worthy it will be closed. thats” it”.hsn has no idea what a HUGE MISTAKE there making. hsn will regret it. im looking into if i can change my hsn MasterCard over to another store undrr commetity.