A few years ago, I was in the middle of ordering an item with automated ordering when the call was transferred to customer service. The lady said I could no longer order from QVC and would not tell me why. I insisted to be transferred to a manager and after several transfers I was told, very reluctantly, that I had committed fraud by trying to use another person’s card! What!?!?! I said how could that be when my orders were all with automated ordering with MY CARD on file. She could see my account and I could tell the lady was sympathetic but afraid to comment. She did acknowledge it was strange that would happen with my card on file. She said it was someone’s card in Montana. I live in Utah. They refused to tell me how that could possibly happen. It had to be a glitch in their system. I was so upset, not because I couldn’t get the item, but because they were using the word FRAUD. She said they would be sending me a letter, which I never got, that would basically ban me from ordering from QVC. I did not order from QVC for years, but they kept sending me emails and offers. Unbelievable.

I really am sorry to hear about your experience with the HSN Credit Card, @cutewifeiwas. Sadly I don’t have access to your personal credit card information and would be unable to help with your concern. I would recommend giving Synchrony Bank a call regarding your account. You can reach them at 1-844-889-9676, Sunday-Saturday 7:00am-2:00am ET.