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Yes, I agree that Terry Lewis and Twiggy were 2 of my favorite designers and I still have some of their items that I still wear today. I do also agree that HSN was and still is more fashionable than QVC. Also, access to HSN exchanges is more evolved than QVC. I mean you have to return a QVC item before you can request an exchange,, which is very antiquated. QVC also locks your order so you can’t cancel it, when it is taking too long for shipping. Overall I do think that HSN is losing its edge with customer service and fashion line up, especially with filling air time with QVC products like Dooney and Burke and others. I will be sad when HSN loses all of its specialty, which may occur sooner than later.
Posted in Forum: Customer ServiceI ordered the TS recliner in charcoal early in the AM for my father in NC. i was so excited I saw it early AM since I am in NC assisting him after a hip injury and had literally PLANNED to go out into the public COVID world to try and buy one that very same day. I was THRILLED to see it offered and in stock, and when I ordered, they showed 22 left in charcoal but plenty in other colors. I realize 22 was not a large quantity but at $800 dollars-I should have been safe as my info was already on file and I placed the order quickly.
It was so important I went back as if placing an additional order and saw 19 charcoal left when I went back to check stock after my order was confirmed and placed. They continued to sell until the afternoon as well.
Inexplicably- they sent an email several hours later requesting verification of the ship address later on in the day. I have shipped to his home through my account on multiple occasions and they have never had to verify before. I called in at 910am Saturday am (open at 8am) as requested when I saw the email from fraud detection.
Today, I have another email waiting claiming they oversold the product and I am waitlisted for a month!!
This was a product there was a critical need for so much that I came 500 miles to personally assist him. Had I know it was a questionable order- I would have just ordered a different color to confirm I actually would receive something!!!
The orders should be filled in the order they were placed and HSN has no business filling any order first that came in after mine due to a lack of an immediate response from me about an email I did not expect.
My frustration is twofold-I think they moved my place in line waiting for a confirmation of my info(despite being already in the system from multiple past orders). I find that unfair since that they do not state that is required, or I would have placed the order by phone. Second, they will not disclose the quantity# they hope to restock-despite the repeated hard sell on-air claims it could NOT be restocked, nor the place I am on wait-list so I can factor the probability of getting the product I desperately need now though I am sure the stats are available to them. If not-they need an immediate re-evaluation of their inventory/ order processing software.
HSN is not as large as QVC,and seemed to be much more consistent in their perks and personal attention to problems. I really hate to watch them adopt the more recent Qurate practice of impersonal and uncaring, lack of concern for customer service practices.
Both HSN & QVC are gone from antenna broadcasting. I reprogrammed my set and nothing. I also used Channel Finder at both websites and there is nothing listed anymore or what is, doesn’t work. I am disappointed because I did like having QVC or HSN on in the background at certain times of the day. It’s a hassle to watch online, I don’t have a computer monitor, etc. and who wants to waste phone battery? Yes, both channels have changed over the years, favorite hosts gone, cheaper quality products, lack of free shipping, having to pay shipping on the same item multiple times if you buy multiples even though they are shipped in the same box, lack of legitimate fun sales, poor customer service, etc. but to be honest, I still enjoyed many of the shows, and still bought many things. I guess it will be good financially but I will miss it just the same.
Its because HSN parternered up with QVC and acc told then to drop that line so they did which is very sad because QVC is not as good anymore and their customer service is horribly gone bad HSN their customer service is still awesome and I feel bad they had to join qvc because they take forever now to ship out anything and if you call and are lucky enough to get a good one which is rare now its like they are mostly working g at home now getting paid and if we call its like we are bothering them
I think the exact opposite. HSN returns are prompt easy and they return the original shipping price. QVC ‘s both shipping and returns are ridiculously long. And you could grow old waiting for a credit and above all I have caught so many mistakes on my Q card, watch your charges!
I have been a QVC customer longer than an HSN customer so I’ve seen the decline in the Q, it’s pitiful, and customer service once the very best in the industry is gone! HSN prices on clothing are much better than QVC. And my personal pet peeve with the Q more times than I can count I have to write out my own return label. it’s NEVER been that way with HSN. I love HSN!!!
WHAT’S GOING ON??? Oodieboom’s not even on the Intro…
A terrible way to treat people. I always had great respect for the HSN policies, purchasing and deliveries, plus the ARCADE gave us a good place to pass the time, while keeping up with what is on sale. HSN has destroyed everyone’s confidence. HSN has always been our favorite shopping channel. Only made occasional purchases @ QVC and Shop HQ. Unbelieveable that the station would willingly destroy all that great customer service and approval by customers. Very, very disgusting, Patsy007
About a year ago when I noticed Rastelli was sending CS meats and seafood, I started taking note of the flavor and quality of both. Have purchased Rastelli beef from QVC and also CS meats from HSN; the same goes for the Faroe Island Salmon, purchased Rastelli and CS. On both of these meat and seafood items, I personally prefer the CS products. Not sure if the Faroe Island Salmon for Rastelli and CS are sourced from the same location. Rastelli used to be good but he is way too over-scheduled and over-inventoried on QVC and the quality of his meat has gone down, I no longer buy from Rastelli for this reason. Rastelli diminished his quality of service–recently I was to receive Auto-del. Japanese Shrimp which I have purchased for years and they never sent the item even after I pestered QVC Customer Service several times; no response or reply from Rastelli. So now I will not order Rastelli seafood; cancelled all my Auto-delivery items with him. Also, I have previously purchased Rastelli pork steaks and the CS pork steaks–they are both identical and I do not like either.
Posted in Forum: Talk Among YourselvesHave you tried to email customer service? Have you tried to contact customer service? I’m not sure what’s going on with HSN and QVC but ever since they merged, the service has been a joke. Once you get to someone, if you can get to someone, the operators are as pleasant as they can be under the circumstance. I called customer service HSN and found the CS # on my invoice. I was sent to some “free” tickets by HSN for only $1.95. Can you get any cheasier? What is Happening? I called every number on my invoice and on their webpage. I tried emailing them. I tried live chat. I tried everything and all I want to do is return an item that did not come with a return label. I am really disgusted with the quality of clothes and the increase in the cost of everything on these two shows. Am I the only one who feels used and abused after all these years of being loyal customers?
YES!! Seems to be a common problem. Called customer service and they were absolutely no help. Ever since HSN was purchased by QVC – corporate profit has become front and center – no longer the HSN we knew and loved. No longer the great deals previously offered by HSN. No longer the product selection we loved because the products worked. No longer the feeling that you, the customer, are valued. No longer the vendors we loved to watch and watch them interact with the hosts. No longer free shipping. I stopped watching and shopping with QVC years ago and have not missed them or they’re often times overpriced merchandise. Guess I’ll quit shopping and watching HSN too and continue to do my online shopping with Amazon, Vitacost and ProCaps Labs.
Posted in Forum: Customer ServiceWe get our mail at a post office box. In order for the post office to correctly handle packages sent via UPS SurePost when the post office makes the actual delivery, the post office told us to use a shipping address similar to “1234 State St. #789” where “1234 State St” is the location of our house (and suitable for UPS Ground shipments and similar), but the “#789” part triggers the post office worker to try to match my name with the name on PO box 789. This system works perfectly with QVC, ShopHQ, Amazon, Target and many others. But not HSN. When placing my order, the shipping address is shown correctly, but as soon as I confirm my order, HSN strips off the “#789” part. Then the UPS SurePost package gets to the post office which doesn’t know what to do with it (since they don’t deliver to that street address) so they return it as undeliverable.
We call customer service who confirms that the #789 has been stripped off my new order. They cannot add it to the existing order, but they do put it back onto the shipping address on our account. But on the next order, it gets stripped off again.
If all the other companies can do this correctly, why can’t HSN? Very frustrating to find out the package you were waiting for got returned as undeliverable because HSN changed the shipping address.
A few years ago, I was in the middle of ordering an item with automated ordering when the call was transferred to customer service. The lady said I could no longer order from QVC and would not tell me why. I insisted to be transferred to a manager and after several transfers I was told, very reluctantly, that I had committed fraud by trying to use another person’s card! What!?!?! I said how could that be when my orders were all with automated ordering with MY CARD on file. She could see my account and I could tell the lady was sympathetic but afraid to comment. She did acknowledge it was strange that would happen with my card on file. She said it was someone’s card in Montana. I live in Utah. They refused to tell me how that could possibly happen. It had to be a glitch in their system. I was so upset, not because I couldn’t get the item, but because they were using the word FRAUD. She said they would be sending me a letter, which I never got, that would basically ban me from ordering from QVC. I did not order from QVC for years, but they kept sending me emails and offers. Unbelievable.
True! Seems everyone is complaining because this has been going on for days. It started with the puzzle not working because the puzzle was never edited to accept another method when Adobe flash player ended. Not much of an excuse here, since HSN knew about this way in advance, took away many of our favorite games, and introduced other games in anticipation of this change. The new version of Trizzle still doesn’t work well going to “NAN” “no score” when you are doing well – not to mention that other games stall. This week, clearly the worse yet, the ads do not load and so the games do not load. I must say, unfortunately HSN is not the same fine company it was before it was taken over by the people who run QVC. IT’s a shame. HSN was my number one shopping channel to go to for fun along with making purchases. It’s not like we don’t expect an occasional glitch to happen in the arcade, but it is sad that there doesn’t seem to be a tech department to service the games or answer our questions. I emailed customer service and asked them to forward my questions to the “tech department”. They dis answer and said they would forward my question, but I never heard back. The old HSN always answered immediately. Sad to see the lack of communication. I miss the old HSN!
Juts got this from QVC. It will be delivered tomorrow via Fedex. It requires a human signature or they will not leave it.
HSN
CUSTOMER SERVICE MY ACCOUNT EMAIL USWe thank you for your order of the iPad 10.2 32gb Silver Bundle, , To get your order to you in time for the holiday, the shipment was sent via FedEx rather than UPS. We apologize for the incorrect linkage that was provided. You may track your shipment by visiting FedEx
Even if they don’t want to give her more air time I think HSN should replenish her products as they run out or offer auto delivery. I for one am very disappointed in HSN since they were took over by the same company that owns QVC customer service just isn’t there anymore nor are the bargins we use to enjoy.
Agree. ARCADE MISFIT MORONS do nothing, customer service no response and if they do it is the same response over and over. HSN really 👎 or is it QVC at the controls 🤔 Either way they are pitiful. Pretty much have slowed down playing Arcade. Tired of BLACK SCREEN NO TICKETS over and over. Waste of time to get NOTHING for playing.