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Posted in Forum: Talk Among Yourselves
Earlier this Spring, I was unable to leave reviews anymore. I thought it had something with the Pandemic & staffing. I worked for weeks with HSN IT, etc. but still nothing.Customer Service certainly couldn’t do anything, nor did they care. HSN IT couldn’t do anything, as mentioned, nor did they care. I tried this; I tried that. I tried suggestions from the community. NOTHING. I thought it had something to do with the HSN/QVC merger. Not sure. I was a HSN customer since about 1994; online since 2012. All the fun has been sucked out of the HSN experience. I hardly ever buy anything anymore from HSN, because like all other sites, reviews play into my purchases.
Posted in Forum: Customer ServiceHsn is horrible! The website is horrible! The customer service is horrible! Placing an order online was a problem! Placing an order over the phone was a problem! Paying a bill was a freaking problem! I’m done with them.. I’ll stick with QVC!
SINCE HSN went with QVC, which has the worst customer service….what’s up with the ugly clothes ..very frumpy , old , not flattering at all…WHAT’S GOING ON…
Since the acquisition of QVC, HSN has changed and I do not foresee it as “for the better”. The shipping has increased and the days of “spend X and receive $5 shipping” seem to be gone. I also used to easily spend $100+ on craft days. Today, two Anna Griffin dies would cost and additional $11 in shipping. That’s ridiculous, and I have ordered nothing. In fact, have not watched any of it either. There are a number of online stores to purchase items, inclusive of crafts. It takes a LOT to earn a dollar these days and irresponsible uneccesary spending on shipping is just that — not necessary. Many stores offer discounts or free shipping in excess of total dollars spent. It is extremely disappointing that both QVC and HSN have not stepped up to the plate and realized that customer service is of importance. I’m a long time shopper with them and they are losing me as a customer each day as I seek out other ways to shop that are monetarily smart for my budget. No more craft days for me with shipping cost ridiculousness.
I keep very tight control records on all my orders. I log every order I make. Everything is verified on arrival for all charges and contents as well as records I keep of tracking. Only one company has bad accounting-QVC. They have cancelled orders due to inability to fulfill due to lack of inventory (intentional overselling?) then failed to cancel charges to my credit card which appeared a month latter on my credit card statement (charging card before shipment never sent). They send the wrong item (poor warehouse/fulfillment center control) and of course there are the infamous shipping charges both coming and going (simple greed). Their shipping invoicing is ridiculous (multiple items lumped together as one item, inky smears, type overs, lack of return labels). Nasty customer service. In comparison, HSN is preferable in all ways. Are they perfect? Of course not, but just much less likely to make these mistakes because their system is better designed and more honest. HSN’s invoices are a joy for an accounting obsessive like me. Here is the question. Is HSN being QVCed?
@ tiadom, What is going on with this mattress so many bad reviews right? They are to be made as they get a request, at least that’s what the host said. Mine came in for delivery as the incorrect plat form. On a king size mattress one piece was 9″ and the other 5″. Called customer service and they advised me to refuse the order until the order arrived correctly.
Now only the plat form arrived at the shipping area and no mattress. Never again will I order anything large from HSN/QVC. Thank You for your response.
Posted in Forum: Customer ServiceI recently ordered a few clearance fashion items. I received an HSN box last night that did have my name on it, but inside was someone else’s packing slip and order! This happened to me recently with QVC as well. Now I have to schlep to the Post Office and call customer service, what a pain! And meanwhile, where is MY merchandise? With that other person? Does this person now have my information? Do I have to wait for her to return my merchandise before I can receive it? Shame on your warehouse staff, HSN and QVC! I know mistakes happen but come on! If you are filling multiple orders can you at least check that you are sending the right goods to the right person??? Not very happy!
Hi preston. This is not like the way HSN used to work. Before the merger with QVC you were not charged for an item until it was shipped. The best advice I have for you is to repost this in the customer service thread that is within Community. The Mods there are very helpful and have been with this company for many years. Good luck
Posted in Forum: Customer ServiceI just want to start off by saying I am so very disappointed in HSN. I have ordered things before and I’ve never had such a bad experience. My daughter order a laptop for my other daughters bday gift as they just lost their mother and I wanted to cheer her up a bit for the holidays and her Bday. The order was canceled due to my daughter not having the correct billing address as my card. My daughter deleted the card and created an account for me. She tried to reorder it but the account stated that the card was added to another account.
I called customer service with my daughter on 3 way and the representative stated that it would take 5 to 7 days to transfer the card to the correct account as well as 3 to 5 days to receive the preauth money back. These time frames are unacceptable especially the 5 to 7 business days to transfer a card. Anyway I was also told that I was able to use another card to order the item so I used another bank card and guess what “flex pay denied”. Why tell me I can use another card to buy the item on flexpay and hold up more funds if I’m not eligible. Wouldn’t it have been something to tell me in the beginning so that I wouldn’t tie up more of my funds. This is so ridiculous,and then comes the transferring run around. I spoke to 4 representatives and a voicemail *supposedly supervisor line*. I am still without a laptop and 240 dollars on hold for 3 to 5 days all because of their error in telling me I was able to order with a different card. I have never had any issues with QVC but HSN has been a nightmare. Researching has shown me that I am not the only one whose gone through this issue. Why not preauth my eligibility before preauth my bank account. Wouldnt that be more logical. I will be reporting this to the BBB along with whatever other platform I can use until my issue is resolved.
I agree with Sadieogrady. But I will go a step further. QVC has raised the prices on not only the vendors but on shipping as we!l. Between losing hosts and the customer service base it’s just a matter of time before they close the doors on HSN or they move everything to PA. My fingers are crossed that Heidi remains along with Jay and Carol Brodie.
Posted in Forum: Customer ServiceI received the Air Fryer last night, and it was damaged. The shipping box (from China) was intact in good condition, but the oven had a huge dent on top as if someone had step on it. It was also packed upside down. Since this oven was sold out, I cannot get another one. This is the second time on the road that I ordered an appliance from WP and is broken. I took pictures to include it in my review. I can’t post my review online now because I “have not used if for 5 days yet.” I called Customer Service and was offered $40 discount, but the oven it is badly broken so I did not accept it. HSN would not allow me to post a review yet. I returned it today via UPS. I just noticed 2 reviews were posted with similar description that the oven was damaged. I will order the Air Fryer oven from QVC featured by Chef Zakarian and it is $30 cheaper.
You should notify customer service as well There is a topic for them if you haven’t posted there already.
I have the Philips Air Fryer and cannot live without it. I purchased mine several years ago before HSN merged with QVC.
A couple of things….
You do realize this is a forum of other HSN customers and not the bank? Specifically, I highly doubt that anyone from Synchrony is reading these posts in any official manner. With that in mind, why are you registering so many times? Once you registered and logged in, did you set up your banking information so that you can pay from your bank account? The banking info would not automatically carry over, either.
QVC is already using Synchrony for their card services, which is probably why HSN has shifted over. I would not be surprised to see an eventual merging of brands so that it is a QVC-HSN card.
Re: Iman and Serena Williams
I love watching Iman….. so beautiful and classy. Her clothes are classy and quality. And my favorite pair of pants, which I’m close to fitting into again LOL, are Serena Williams. Iman’s line receives consistently excellent customer reviews. It would be foolish of HSN not to have them back. In my opinion, HSN was quickly catching up to and surpassing QVC in every way. While QVC, over the last 2 or three years has declined in quality, consistency, errors in orders, and customer service.
Posted in Forum: Customer ServiceLet me begin did not receive new HSN card and payment was due 9/10 called synchrony and talked to a person who told me to just send in my payment to synchrony bank with no account number I was afraid but did not want a late payment I began checking my statement a couple days later and no posting of payment yesterday I called again and was on phone for one hour but the problem was solved by a very nice customer service rep my payment went to my qvc account and not my hsn account the customer service rep had to transfer the money from qvc to hsn I just checked my account this morning and the money was applied she also told me my new card is being sent out on the 7th I would suggest if you made a payment and it’s not showing up to call Hopefully everything will be settle by the next time payment is due and I receive my new card