What is Happening?

SUZYQ260
03.17.21 7:21 PM

Have you tried to email customer service? Have you tried to contact customer service? I’m not sure what’s going on with HSN and QVC but ever since they merged, the service has been a joke. Once you get to someone, if you can get to someone, the operators are as pleasant as they can be under the circumstance. I called customer service HSN and found the CS # on my invoice. I was sent to some “free” tickets by HSN for only $1.95. Can you get any cheasier? What is Happening? I called every number on my invoice and on their webpage. I tried emailing them. I tried live chat. I tried everything and all I want to do is return an item that did not come with a return label. I am really disgusted with the quality of clothes and the increase in the cost of everything on these two shows. Am I the only one who feels used and abused after all these years of being loyal customers?

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- SanibelSheller
- 03.17.21 7:39 PM
Login to your account on HSN.COM. On the right top heading of the web page, it says “Hi,” your name. Below that is a drop down list, labeled “My Account “. Click on that. Select “Order Status”. Locate the order you want to return ( you can search by item number, order number, item description, or you can page until you find it). To the right of the item you want to return, click on “Return Options”. You can return with UPS (the charge will be deducted from your return amount) or you can pay to return the shipping with USPS. Select the box label, depending on how you will return it. There is a return form you need to fill out with Reason for return and how you want the $ returned to you. You need to print both the label and the return reason form.

Good luck.