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Moderator- 01.05.25 7:56 PM
Yes, @lucy822, each order should contain a red activation card. The instructions are as follows:
To Activate follow the steps below:
Open your phone package.
Find the Red Activation Card that says START HERE, you will need your phone’s Serial Number which is written inside the white box as it is required for activation.
You do not need to provide a Service Plan PIN during Activation. Your initial Service Plan PIN comes bundled with your phone and will be automatically added during the activation process.
Go to Activate.Tracfone.com or call this exclusive number, 1-800-816-0663.
If you are a current Tracfone customer upgrading to a new phone, you will be able to transfer your service and airtime balance to your new phone. (Safelink customers cannot upgrade or transfer service to this phone)
Posted in Forum: ElectronicsI got my husband a new cell phone because his old one was not in good shape.He went to a place that works on cell phones with all his information and they set up everything with Tracfone.They transfered his contacts ,pictures etc..You pay by the hour and it is stress free.It took about 1 1/2 hours.The next day ,he went back because Tracfone took away his data.They helped to solve that problem also.What was also good, was they showed him how to use the different things on the phone. The place he went to, is I believe a chain called Techy by Dr.PHone fix.
Posted in Forum: ElectronicsDoes anyone know how I will get my free year of texts,SMS and 24 G of data when I transfer my same number to my new phone. Tracfone was useless in answering and HSN wasn’t far behind. A little nervous about making the swithch until I get the correct info. I can not be the only one that has purchsed this phone so someone please advise.
Thank you.
I have used TracFone for quiet a few years now.We have three in service now.When I started using TracFone I set up an online account for each person that uses them.I have never had an issue activating or porting my number.I do it all online using the account.I am usually completely transferred and ready to use the new phone within 10 minutes.
The older phones do phase out in time as 4 g and 5 g has gone into effect.They notify you on the site if you have one that s going to stop working and the date you need to upgrade to keep the service working.
I had an old and a new tracfone, both activated. The new one had the hsn bundle, but I’d hardly used any of it. After several months, I transferred my old tracfone minutes and phone # to the new phone. They had to deactivate the new phone to make the transfer, and I lost the whole bundle in the process. Made numerous phone calls and the fourth one (of five) explained to me that it’s not their policy to combine accounts. If you have two active tracfones with two different numbers, it’s two separate accounts. You can deactivate one and transfer the other into it, but it’s not policy to combine minutes and data from two active tracfones, into one phone. They should tell you this on tv. If you get a new phone from tracfone, don’t activate it separately, if you have an old one you want to transfer into it. Activate it by transferring the old one into it.
Posted in Forum: ElectronicsI’ve noticed in some of the Tracfone reviews that people have lost large number of minute/text/data when they have transferred to their new phone and Tracfone said they couldn’t do anything about it…you can get them back. It happened to me a while back, I lost over 15k on calls and texts and a lot of data and was told the same thing. I contacted the BBB and filed a complaint, it took a little while for them to do what they needed but in the end I got my time back (except most of the data but that was my fault because I lost the exact numbers). Before you transfer to your new phone take a screenshot of your balances so you have evidence to show them. Also, if you have a large balance, go through the Chat and make sure to have them send you a transcript of the conversation…have them bring up your balances so they have proof of what you say then have them activate your new phone.
Hope this helps anyone who has had this problem.