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Moderator- 2 months ago
Posted in Forum: ElectronicsI got my husband a new cell phone because his old one was not in good shape.He went to a place that works on cell phones with all his information and they set up everything with Tracfone.They transfered his contacts ,pictures etc..You pay by the hour and it is stress free.It took about 1 1/2 hours.The next day ,he went back because Tracfone took away his data.They helped to solve that problem also.What was also good, was they showed him how to use the different things on the phone. The place he went to, is I believe a chain called Techy by Dr.PHone fix.
Posted in Forum: ElectronicsI purchased Blu Tracfone unlimited “ talk/text/data on May 1, 2024, received May 7, 2024, supposedly good for one year. Hyped by host and rep. from Tracfone. Turns out data was not unlimited. Fine. Added at extra cost to me. Yesterday, July 7, phone cut off in middle of conversation. Tracfone says my plan is 1500/ talk/text. NOT what they said when I activated.
Have contacted HSN “sorry for your disappointment with your order, cannot issue replacement/refund because beyond 30 days”, contacted Tracfone: “Your plan is 1500 talk/text.
DO NOT EVER BELIEVE HSN WHEN DEALING WITH OUTSIDE VENDOR. I’ve ordered thousands of dollars worth of products from HSN/QVC. Have never been so deceived with no recourse. Never ever ordering anything from HSN again.
I had a similar problem with Tracfone, My telephone stopped working and when I contacted Tracfone, they told me to send it back and I will get a replacement in 3 to 5 days once they receive my broken phone back. It is nearly a month later and I still have not gotten a replacement phone. I must have spoken with 20 to 25 people at Tracfone and I have gotten no place with them. All I get is one excuse after another, but no phone, One of their reps accually told me that sometimes they say they will send a replacement phone but they never do. Tracfone is the worst company I have ever dealt with,. HSN should be ashamed and embarrassed to be associated with Tracfone. I agree with reviewer and think Tracfone should reimbursed us for our phone and for believing all the wonderful things HSN said about Tracfone. And by the way, I spoke to HSN customer rep and told them about my problem and I was told that someone from HSN will look into and get back to me, but not person has. I may be finished with both Tracfone and HSN!!!!
Posted in Forum: ElectronicsLast October, I purchased a Tracfone Samsung Galaxy A13 5G 6.5″ HD+ w/1500 Min./Text/Data/365 Days from your company. It was Item 802-380, and I paid $139.99.
My Order# was XXXXXXXXX
I purchased this item because the biggest feature was that I didn’t have to activate the item for a year or more.
Unfortunately, I tried to activate the item, and it didn’t work. The problem is that the phone doesn’t work, and I need the phone because my wife and I are in our 80s and I need to have a phone with us when we’re away from home, in case we need help. I spent about 4 hours on my home phone with Tracfone this week, and they weren’t able to help me, and I did some research and found out that what happened to me is happening to hundreds of people, and many of those people are complaining to higher authorities.
Obviously, there’s a valid reason why I didn’t return this item in 60 days. By copy of this letter, I’m requesting that you refund my money. If you want me to return the defective cellphone to you, your technicians can prove that the item is defective.
If you need any additional information, please call me or email me. My contact information is provided below.
Regards,
Fideauxdon
You are correct. The customer service is awful. HSN should not be selling their phones or allowing them airtime. I originally had a TracFone that I purchased from HSN where HSN aired triple minutes. A couple years later purchased another phone to replace the one I had and as long as you kept the same number you continued to receive the triple minutes. HSN did not state that when airing, but it was on the card they displayed on air. The last 4 days I have not been able to make or receive calls and no help from tracphone after being on the phone with them for hours. Called HSN and from the response I received they knew tracphone was phasing the triple minutes out regardless if you had that triple minute extra. Both tracphone and HSN are for the bait and switch. Please pass the word on that HSN is really declining. First time I ever had to contact them over many years of purchasing from them for so called bundles they you cannot receive anywhere else and clearly they do not care.
- Member
- 10.21.20 5:08 PM
Hello @bzumbrum. I’m sorry you are having difficulty with the charger of your Tracfone. You are still covered under the Manufacturer’s 1-year limited warranty. You can contact them at 1-800-867-7183 for assistance and options.
If you google “lg solo unboxing” and watch one of the unboxing videos, you’ll see what I’m referring to. Since you said it was there when you opened the box I was thinking it was the peel off. If the phone is powered off, it’s got to be on the outside of the phone.
If the strip goes away when you power the phone off, then I agree it’s something else with the phone. Does the opaque strip say anything or is it just blank? You may have a faulty screen. If you’re outside the HSN return window but within the 1 yr warranty period, tracfone will replace the phone.
See what tracfone has to say, or you might want to go to the lg website and contact them directly. You could also try resetting the phone to factory settings and see if it goes away. Good luck.
- Member
- 05.17.20 5:17 PM
@toberkins you can contact Tracfone directly at 1-800-867-7183 and they would be happy to assist you with this issue.
I had at one time two tracfones. It was very easy to transfer from one phone to another. You will need to contact tracfone’s customer service for this to happen. You may have to register the galaxy prior. Before doing so, however, I would see which phone you would like to use permanently. They can transfer minutes from one phone to another as well as the phone number.
Posted in Forum: ElectronicsI’ve noticed in some of the Tracfone reviews that people have lost large number of minute/text/data when they have transferred to their new phone and Tracfone said they couldn’t do anything about it…you can get them back. It happened to me a while back, I lost over 15k on calls and texts and a lot of data and was told the same thing. I contacted the BBB and filed a complaint, it took a little while for them to do what they needed but in the end I got my time back (except most of the data but that was my fault because I lost the exact numbers). Before you transfer to your new phone take a screenshot of your balances so you have evidence to show them. Also, if you have a large balance, go through the Chat and make sure to have them send you a transcript of the conversation…have them bring up your balances so they have proof of what you say then have them activate your new phone.
Hope this helps anyone who has had this problem.
You can also contact Tracfone’s Customer Service. I had no problem using them to transfer the phone number, minutes and whatever from one tracfone to another.
I purchased the phone 1/24/2020 , I have until that date in 2021 to activate it.The promotion is a free year of service which would be until 1/24/2022.I did contact Hsn customer service and got to different answers, called tracfone and the agreed with the my understanding, just wanted someone else’s opinion.
I have the Moto G6. I got it in Jan 2019 from qvc for about twice the price it’s selling for now. I like the phone’s size, feel, performance. I did have a problem where I was getting errors on startup and sometimes an endless loop of it restarting itself. It happened just after the 30 day return period, so I contacted Motorola who said it should be replaced under warranty. Then I went to Tracfone who had me try a few things and then DID replace it under warranty. They deactivated my old number in the process so I had to live with a new number, but otherwise it all went rather smoothly.
The 32GB is what won me over. My 8GB Samsung was at the point where I could no longer get app updates because there wasn’t enough storage.
Qvc has it under two item numbers, each with lots of reviews and Q&A: E232911 and the one I purchased E232214, so check that out.As is always the case with tracfones, many of the negative reviews have to do with Tracfone service, not the phone. I find that chatting with Technical Support on their website is the best way to get someone who is knowledgeable and helpful.
If you have specific questions I’ll try to answer but I probably use about a third of the phone’s features.
Hope this helps.