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I agree with you. I never open any bills on line or in fact anything that comes from a bank or company that has to do with money – I just delete emails about accounts, applications for charge cards, and anything about money and bills immediately then go to my delete box and permanently delete them. Several companies I paid on line a long time ago were hacked. These were good companies that got hacked and our info went to hackers so the companies are required to notify us that our info was taken. I was advised to change all my passwords which I did and have been notified by a credit agency that my email address is on the dark web and there’s no way to remove it from the dark web where personal info is sold, so change my passwords. This is why I have cancelled all my Synchrony charge cards. I will not be forced to get online statements or pay online and I will not pay a “paper fee”. SO far Paypal has not been hacked and it is the only way I pay on-line, but I prefer paper and mail.I mail checks as payment. I never write my full account number on my checks and my address is not included on my checks. Lots of people don’t know that you can just have your name on checks without your address. The less info out there – the better.
Today I cancelled my HSN card. It’s a shame because I have used that card for many years. However, I refuse to pay $1.99 for paper statements and I do not want to get any charge statements coming to my email address due to the fact that I ended up on the Dark Web by paying something online. Because of that I do not do anything that has to do with $ on the internet. Fortunately having paid my bills on time I never found interest rates a problem because I have been careful to pay my bills on time. However, getting a bill in paper every month would be almost $24.00 a year – it’s like being taxed to use their card, and I can’t image that sending out statements are not already factored into the cost of doing business. So , I had three cards from Synchrony for different companies and I cancelled them all. Now I will use a Master-card that I get back 2% in cash rewards,on each purchase, so I will actually come out ahead. For all of you saying eventually all cards will charge a paper charge, I will deal with that as I go along as I will never again do anything with money online – too many scammers out there and unfortunately there are no internet police who catch these guys!
Posted in Forum: Customer ServiceI set up for online bill pay but it got rejected. So I called today and they took my payment over the phone. The lady said it would show a 0 balance due. But I went back to the Synchrony website and it still shows my payment is due and the due date is tomorrow!! I’m new to this, does it take a few days for the online to reflect the payment? Or if it doesn’t show up tomorrow, then am i gonna have to pay again and incur a late fee and interest??? The money has already been taken out of my bank account and i have a screen shot to prove that.
I haven’t had that happen with Synchrony but I was charged interest on my Capitol One card a few months ago that wasn’t suppose to be charged.I called and the lady was very nice and reversed it,or so I was told,. It came off my next statement but then the following month it was added back on with interest for that months charges also added.Called again and they said because I hadn’t paid that interest when billed I owed interest for the whole months charges.
After getting nowhere with them I paid it and haven’t used the card again… I think the credit card companies don’t really want customers that pay in full monthly especially if its a reward card.. Basically they pay us to use their cards and I can see their side of this but unless they change the rules I won’t be scammed with a charge I don’t owe..I have other cards I can use with rewards attached.I check all my accounts online at least weekly.. Since the pandemic its gotten worse.
Posted in Forum: Customer ServiceI am completely furious!!! A few days ago I received an email telling my payment was past due. I immediately paid it online. Today I get the bill in the mail (bc they cancelled my paperless option) and I have a $27 late fee charge on a $7 past due amount! I called and the reps act so nonchalantly. They don’t give a if I cancelled or not. I told her I refused to pay that late fee and that I had just canceled and all she said was “okay, I’ll make on a note of it” WOW! WOW! I know I was not a big spender but I always paid my bill on time and most of the time in FULL. I have never been late and REALLY? REALLY? so . I know is my fault and no one else’s for being late. I just want to remind HSN Synchrony that they also made a mistake on removing e-billing and e-paying. I used to receive the bill through my email and through my bank’s billing payment system and was paid always.
Posted in Forum: Customer ServiceThe absolute worse company! Can’t even pay my bill because the online website is so messed up. I have a balance of less than $200 and I never even use this card because Serious Skin Care has been discontinued.Every time I sign into the website it tells me my username and password is incorrect. I change it and then it gives me the same message. I have all of my usernames/passwords written down so I know it’s not me. I can’t even schedule a payment over the phone. I wanted to schedule 2 payments at once – can’t schedule ANY future payments. The customer service rep was of no help. Completely useless! Cant pay my account with fast pay either since you closed my account. Yay! I wouldn’t use it anyway! HSN and Synchrony makes everything so laborious and difficult. I wish so much I never opened this card. I have a feeling this company is going under anyway. With horrible customer service like this, why wouldn’t it?
I signed up online put in my banking info. I have not had any problems paying my bill. Did you create a password? QVC already has Synchrony as their cc.
I haven’t gotten my first Synchrony HSN bill yet. We will still get paper bills right? I never pay mine online.
When you go into the HSN sure online, click “pay my bill” . You need to scroll down and click register because there original card was taken over my synchrony Bank. Even if you were registered before it’s a new synchrony account so you have to do it again. You would need your account number though so maybe an old statement otherwise I don’t know. Good luck.
Just received letter today 9/4 about after August 22nd to submit payment to Synchrony Bank no other info like account number. Well I received a bill with a due date 9/10 and I paid it through my online banking on 9/2 what about that payment? They are really making this a pian. If they knew that payments after August 22nd would no longer be going to Comenity they should of had this straightened out before then and not send us bills. Have our new credit cards in hand and account numbers so we can properly pay our bills to the correct bank. Now what happens to those who paid there bills that were due on 9/10 to the other bank? Is my account going to be properly credited??
Tried everything to access my account, to pay it online. Even tried to re-register the card on the Synchrony/HSN site. After waiting on hold for 15 minutes, I Just spoke to Tatianna from Synchrony/HSN (1-844-889-9676) & she advised me that I cannot pay my bill online, until I receive the new credit card, with my new account number. Once received, I must register that new card, create a new user I’d & password & then I can pay it online. Should get the new card by approximately September 7th. Good job HSN, ever hear of communication??
Hi goldie530, sorry you are experiencing difficulties not able to access the online page to pay your bill. My issue with this bank switch is different, I did not have my account number. I had to go through hoops to get it in order to register online as both Comenity and Synchrony left me high and dry stating they do not have my HSN card number and I have to wait a month or 2 to get my new card before I can register for online access. What I did is from a credit report that I pulled last June, I had the 12 numbers at the beginning and then an old statement dated over 10 years ago had the last 4 digits. This is how I was able to register with my HSN card number which is unacceptable because during this transition no one should have been inconvenienced or should it be so difficult to pay bills online. I will definitely close my account soon. I know closing a long standing account can hurt your credit score but at this point, I do not care and I am very upset for the trouble I had during this conversion.
I would suggest to try to clear the Cookies on your device. Go to the HSN homepage, click on Account on the right side of your screen, go down to where it says HSN Card – Pay bill. Click on it and it will bring you to the Syncrony-Hsn site, click on Pay online. If you had already registered, put in your log in information. If not, click on register and again in order to do so you will need that almighty account number.
Hope this help…Good Luck!
I originally filed a complaint with Synchrony Corporate Headquarters over this issue. I received no response, so that’s why I went to BBB and CFPB. I just want Synchrony to fix their website. It really shouldn’t be this difficult to get some acknowledgement from them to help those of us who are still experiencing difficulty. I have a few other Synchrony accounts and have never had this type of situation where it seems they just don’t care. While I am glad many of you had a painless experience with the transition, those of us who haven’t are clearly frustrated and Synchrony is doing nothing to help us. It really should not be this difficult to pay a bill online. I logged in again this morning and got the same “We’re sorry…” message. I’m pretty sure it’s not my browser, as I have tried logging in with three different devices, at 3 different locations, multiple times with no success.