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I won’t be using the HSN card very much. I will pay it off as soon as I know I’m keeping something. I hate synchrony bank! I use my Visa. I will never do flex pays again.
I agree with you. I never open any bills on line or in fact anything that comes from a bank or company that has to do with money – I just delete emails about accounts, applications for charge cards, and anything about money and bills immediately then go to my delete box and permanently delete them. Several companies I paid on line a long time ago were hacked. These were good companies that got hacked and our info went to hackers so the companies are required to notify us that our info was taken. I was advised to change all my passwords which I did and have been notified by a credit agency that my email address is on the dark web and there’s no way to remove it from the dark web where personal info is sold, so change my passwords. This is why I have cancelled all my Synchrony charge cards. I will not be forced to get online statements or pay online and I will not pay a “paper fee”. SO far Paypal has not been hacked and it is the only way I pay on-line, but I prefer paper and mail.I mail checks as payment. I never write my full account number on my checks and my address is not included on my checks. Lots of people don’t know that you can just have your name on checks without your address. The less info out there – the better.
HSN is certainly not what it used to be. It is so foolish to treat their customers the way they do. There are so many better options out there now to be able to buy from. Bargain basement quality, expensive merchandise, annoying hosts, interest rate hike on Synchrony Bank card, difficult and expensive returns, and the list goes on and on. These are just some of the reasons I no longer shop here.
I have been with HSN since the beginning. I no longer will be buying anything from them. I feel that their products are overprice. Their shipping costs are crazy, their return policies are outdated, and it takes forever to even get your product. They have out lasted their usefulness. Synchrony Bank was the nail in the coffin for me. (Interest rate is outrageous) Now adays you can go online and buy just about anything without shipping costs, and it is delivered the next day. Then if it doesn’t work out you can return locally without any fees. Also, clothing stores locally are very economical. You can try things on without the hassle of not knowing if something will fit. Plus, I like knowing that my local merchants are getting my business. Well, that was my two cents worth. I still like to read what the community has to say. Some habits are hard to break.
I just received my letter from Synchrony Bank. I will be closing my account and just use another credit card so I can continue to get Andrew Lessman’s vitamins. All the rest is not to my liking. You can always do better at Macy’s or another big department store if you shop smart. Thank you Synchrony for pushing me to do something that I should have done a long time ago.
I received the email yesterday. I pay off my bill entirely every month to avoid there high interest rate. Wondering if this makes them mad since I never have an interest charge.. I will call HSN tomorrow to change all my flex pay charges to another card. I had a card with Kohls and they changed there payee to Capital One about a year ago. Therefore they got rid of Synchrony Bank.
Hello Brenda, Synchrony Bank sent me a notice like this on my Lowes acct & I’m nothing using it. So I guess they think we have a money tree somewhere. We need our paper statements or proof of purchase because I’ve ordered things from stores in the past & never received some items and my receipt was my proof that I never rec’d the order. Thanks for the heads up I guess I better stop using my HSN card as well. I don’t think the Bank realizes that they might lose customer but I don’t think they care because they think that we will just keep paying for whatever they throw at us. They don’t realize how tried we are off all the new changes we NEED a BREAK. I pray EVERYDAY for OUR WORLD which has gone to heck in a hat basket lol. WE ALL NEED TO SEND LETTER TO THE BANK!!!!! OR CALL THEIR CUATOMER SERVICE DEPT. OR DO BOTH AND MAYBE THEY WILL HEAR US. WE NEED TO VOICE OUR CONCERNS. I have a friend who had been getting elec. statements but when she needed them it was a hassel so we changed her statements so she gets paper statements now with no problem. I’m NOT HAPPY WITH THIS. I pray GOD answers our pray on this matters. I’m pray for us ALL.
Posted in Forum: Talk Among YourselvesIf you have not already received a letter from Synchrony Bank you should be receiving one very shortly. Effective July 11,2024 anyone who receives a monthly paper statement will be charged $1.99.
I believe this is outrageous! NO other credit card company I have charges me a fee to receive paper statements.
Below are some of the reasons why I strongly encourage EVERYONE to contact HSN and QVC and make your voice heard. I myself spoke with a supervisor for over 20 minutes yesterday. I also requested since the telephone calls are recorded to have the senior management staff listen to it.
1) You are locked into paying a monthly charge for an extended time if you use up to 5 flex pays with any coupons or offers for discounts. The offers/coupons require that you put the payment on the HSN/QVC card to be entitled to them.
2) If Synchrony Bank is allowed to get away with this, I assure you other credit card companies will soon follow suit.
3) If you are reading this then you have access to a computer and email. But assist those who are customers of HSN/QVC who are not as tech savvy or have access to the internet. They NEED our help.
4) I use the convenience of a paper statement to keep accurate track of the due dates for credit card payments. The late fees will be raised up to a maximum of $41 and interest rates of 34.99%. Can anyone afford this? With receiving over 300 emails per day, the email giving me my statement may get overlooked.
Now is the time to make your voice heard before it is too late!
Sincerely,
Brenda
I have not received the increase letter yet from HSN, but I expect it soon. I have 2 other credit cards that are handled by SYNCHRONY BANK and I have received the increase letters for them, so today I canceled both those credit cards. For me it is not about the higher interest because I pay on time and never receive an interest charge, but I am totally against the $1.99 “paper” fee I would receive with each paper bill. When i buy paper for my computer it costs a couple of pennies per sheet, so why would I want to pay for a paper bill, not to mentions that one bill a month would add up to almost $24.00 a year – it’s like a tax! It’s not the money, it’s the principle. I realize if I go to electronic statements that fee is waived, but I do not pay bills or open statements on computer or phone, because I used to do it until my info was stolen and now that email address is on the dark web, and also someone used my card to buy dinner and stuff in Texas where I have never been, so I refuse doing anything with money on the internet. Anyway, when I get the letter for my HSN account I will cancel the card. If I want to buy something I’ll use Master Card for it and get that statement without a paper fee!
Synchrony stopped sending me paper bills without asking many months ago. I use my HSN card only when there are irresistible offers available only if using it and even then sometimes hesitate to order the discounted item. If HSN so badly wants people to use its card, perhaps they should consider using another bank to handle it. I pay my bill In full so thankfully the interest rate raise doesn’t affect me; I can only imagine how hard this will make it for those who do.
I did NOT get a letter about this for HSN yet, but I am expecting one because a already got this notice for 2 other company’s charge cards. It is SYNCHRONY BANK, who handles many companies charge cards, and it is Synchrony making these changes. I do not mind the high interest rates because when you use the value pay system and pay on time you never get interest. I always pay on time so I personally don’t care about this increase. However, I do object to a $1.99 charge each month for a paper statement. So a bill every month will add up to about $24.00 a year for just paper. Paper charges are ridiculous and I will not pay for paper! It’s not even the money, It’s the principle about paying their paper fee when a whole pack of paper I buy for my printer only costs a few pennies a sheet. I think it is their way of trying to get us all to pay by electronic means. I do not do anything with money via phone or computer because my info was already stolen once and so I no longer pay or look at billing info on the internet. Therefore, I will be canceling my cards from Synchrony as I get these notices. If I want to buy something on HSN, I can use a Mastercard or Visa. It’s really the principle here – I won’t pay for a paper bill. I will only use a charge card that doesn’t charge a paper fee!
Moderator- 04.18.24 4:19 PM
I’m sorry that you’ve been through so much with us, @bobbigirl3. Rest assured, our FlexPay option is set up through HSN directly. We do not use a 3rd party source for this option which allows us to offer FlexPay with no interest or fees. It sounds like this might have been an HSN Credit card charge. If so, they are handled by our partners at Synchrony Bank. You can reach them out 844-889-9676 for additional information. If you would like us to look into this further, we would be happy to review the order with you by providing us with your Order Number at HSNSocialCare@hsn.com.
I opened an HSN card last October in order to get $50 off an item I needed. By the time the second payment was upcoming, I still had not received the invoice from Synchrony Bank and each time I spoke with them they just kept saying it had been sent just wait a bit longer! They would not accept a payment from me until I could call them with the HSN-card Number and Invoice and HSN were unable to help. I don’t like waiting past due dates to make payments because I avoid interest at all costs, and I got impatient and ended up paying off all the due flexpays using another card, and canceled the HSN-card. However, the item malfunctioned and had to be returned. HSN refunded me what I paid them and I never noticed that I had not received a refund of the original amount from the HSN-card and had to chase that up myself. I have just last week, 16th February, received a check from Synchrony Bank! Everyone out there who may be in a similar situation – don’t forget to check your refunds because some of it might be waiting for you to ask for it back at Synchrony Bank!
Posted in Forum: HSN TVBeware of the outrageous interest rates being charged by Synchrony bank. If you have an HSN card, use it sparingly or pay off asap. HSN has been partnered with this Loan Shark level banking institution for a long time, and their interest rates are 10% or higher than most other cards. Just so disappointed in the quality of HSN product lines lately, then being poked in the eye by Synchrony is a double insult. I will be on a full payment at time of purchase basis with HSN for any future purchases. I am fastidious in my financial obligations, with a FICO score of 839, so I’m not a slouch when it comes to managing my purchases. Unfortunately, I DO like Andrew Lessman products, and the occasional modestly priced piece from the Mine Finds collections, but otherwise, no thanks. Sad commentary on the decline of HSN, which used to be a fun place to visit, watch, and shop. All done with my ramble. Thanks.
- Moderator
- 02.14.24 5:09 PM
I would be happy to look into this with you! I do see that you have an HSN card on your account. Did you want to add a new one, or were you wanting to make payments? If so, you would need to reach out to our partners, Synchrony Bank, directly at 844-889-9676.