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Moderator- 02.01.25 6:23 PM
@cam2024, I’m sorry if you had a bad experience with the credit card. We don’t have access to your credit card account so we do not know this information. Any late fees would need to be addressed with Synchrony Financial Bank.
- Moderator
- 12.27.24 11:41 AM
Hi, @nana2024. I have removed your address from the public post for privacy. We are unable to see complete card numbers, but if you contact Synchrony Bank directly, they can assist you.
You can go to the Synchrony Bank website: https://hsn.syf.com
From there you can log in and make a payment.
You can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
- Moderator
- 11.26.24 12:08 PM
Hi @19-snuggles, the sweepstakes is sponsored by Synchrony Bank, however, we do have an alternate method of entry where you do not need an HSN Credit Card to enter. You can enter by following the below instructions:
To enter the Sweepstakes without having an HSN Credit Card or making a purchase, legibly print in blue or black ink your name, address, day and evening phone numbers, email address (If you have a HSN Credit Card, please provide the email address associated with your HSN Credit Card), and date of birth on a piece of paper and mail it in an envelope with proper postage to “Season of Surprises Sweepstakes,” c/o Merkle Inc., P.O. Box 5022, Department 864843, Kalamazoo, MI 49003-5022 U.S.A. Each eligible mail in entry request will receive one (1) Sweepstakes entry per outer mailing envelope. All mail-in entries must be postmarked by January 2, 2025 and received by January 9, 2025. All entries become the exclusive property of
Sponsor and none will be acknowledged or returned.
- Moderator
- 11.09.24 5:21 PM
@ct62, thank you for reaching out to set up Paperless Billing. If this is regarding your HSN Credit Card, you would need to speak with our partners at Synchrony Bank to make this change directly at 844-889-9676. Rest assured, they’ll be happy to help.
I’m not really sure what you mean. Let me tell you what I do and maybe that will help? I go to flex pay (HSN) and check my total balance & write it down. Then I go check the balance of my HSN credit card (Synchrony Bank) & write that amount down. Add the two amounts and that is the outstanding total. However, the bank does not charge you for the future flex pays, unless, of course, you go to the flex pay database on your account at HSN and choose to pay future flex pays in advance. I have not experienced a problem with this thus far. Sometimes I pay some of the future flex pays before they are due just to get them out of my hair. When I do this, I expect to see them on the upcoming bill (unless, of course, I wait til the last minute & then they appear on the next bill after that).
- Moderator
- 10.13.24 4:09 PM
I understand your frustration, @bonnied13. We are also only able to see what you mentioned. This is a system that is in place to keep your information safe and secure. Synchrony Bank will have the information you need.
Because that card is owned and maintained by an outside banking institution, I unable to assist you with this. I’m sorry about that. Please call Synchrony Bank at (844)-889-9676 7:00 AM EST- 2:00 AM EST, 7 days/week.
HSN Cardholders can also reach a Synchrony customer service representative from 7:00 AM – 2:00 AM ET, 7 days a week, via live chat at hsn.syf.com!
- Moderator
- 09.29.24 7:33 PM
I am truly for the frustration caused by your 20% coupon code not working properly, @jmc1365. We always want those codes to be trouble-free. We are always happy to assist with these situations. I see the most recent order that was canceled, and have issued you some KA$H on your account that will more than cover the original 20% off. The KA$H is good until 11/28/2024.
I apologize that I am unable to handle the statement issue. Because that card is owned and maintained by an outside banking institution, you will need to call Synchrony Bank at (844)-889-9676 7:00 AM EST- 2:00 AM EST, 7 days/week.
HSN Cardholders can also reach a Synchrony customer service representative from 7:00 AM – 2:00 AM ET, 7 days a week, via live chat at hsn.syf.com!
It is not HSN fault. It is Synchrony bank where your credit card is through that is adding this fee as well as many other banks. You need to call Synchrony.
- Moderator
- 09.14.24 2:43 PM
Because that card is owned and maintained by an outside banking institution, I unable to assist you with this, @metooagain. I’m sorry about that. Please call Synchrony Bank at (844)-889-9676 7:00 AM EST- 2:00 AM EST, 7 days/week.
HSN received my returns approximately five or six days ago. I always keep documentation. I can only imagine the mountain of returns that they incur. However, if I do not receive credit for these returns yet so within another week or two (I consider that “patient”), I will be contacting HSN. I will be more than happy to provide them with PROOF OF DELIVERY for each return package. One of the returns that was delivered was their error. I ordered a bedsheet set and the wrong color/print was sent. The other day I received the “replacement” and it was ONCE AGAIN the wrong color/print, so I had to call HSN and send that one back as well. That particular one has not been delivered yet, but I will be checking (using the tracking number that is printed on the copy of the return label utilized). The other package that I returned to HSN contained two Colleen Lopez blouses. I ordered my usual size, but these blouses have the weirdest fit. Most women are not shaped the way these blouses are made. I am not keeping blouses that I cannot wear and cost about $50 each plus postage and tax. Will not be ordering anymore Colleen Lopez clothing. No way! In conclusion, I will deal with HSN and, hopefully, not have to deal with Synchrony. Synchrony is not what I call a consumer-friendly bank. Husband had a card for a home improvement store (starts with “L”) and Synchrony ticked him off so bad that he ended up cutting up that credit card …. but that’s another story by itself. Lol! I might be doing the same before it’s over? Don’t know yet.
Nowadays I only place orders on free shipping days or on items where shipping is free.
Synchrony Bank has the highest interest rates out there and now they charge $1.99 for paper statements. I wish HSN would finance their card with a better bank. Once an HSN card balance gets somewhat high the monthly payment is almost as much as the interest. Loan shark comes to mind every time I get a bill from HSN. I have now switched my payment option to a different account so I can pay the HSN card off and cancel it. I prefer to not use pre-paid return labels because I want to confirm that I received the entire refund on my statement. It is unsettling to have to pay several dollars to return an item that was shipped to me for free. If HSN would charge less to return items that would be nice. If I purchase a clearance item w/free shipping and then return it, I should not be charged anymore than $3.50 for a pre- paid label.
Synchrony has created a lot of havoc with a lot of issues recently. I have the HSN card but now very very rarely use it unless there’s an incredible sale discount. I use my own bank card which gives me 2% back on all purchases for 99% of my orders. I think it’s time HSN considered switching their card to a bank other than Sychrony.
As a follow up to my previous posts–Synchrony Bank has yet to credit my HSN account with the $206 dollars. And that is not the total amount they should be putting back on my account. I am going to pay off my account (including the $206 dollars) and that is it for HSN and me. Very sad as I have been a customer…a good customer for almost 30 years. This is a terrible business model and a terrible mechanism for crediting a return.
Follow up Follow up to my previous posts. On the synchrony site, I have filled out all the questions on the Dispute Forms at Sync Bank site for EACH of the returned items that I am not getting return credit for. Lucky I keep ALL the return documentation because they ask for it all. Entering ALL the UPS numbers (they are long), return date, item numbers. Took a lot of time however I did it as I eep all documentation. I did get an answer from them that they returned interest rates, shipping back, etc to me buy I will still have to wait for my $206 return ( there should be more) –again–WAIT FOR WHAT? So I will not pay the 206$ right now and wait as they suggested until they finally credit my account. It just shows that this remains on my account until the Sync Bank decides to give me credit. But I will pay the rest of my HSN card off and not use it again. If you use something like American Express they would come to your assistance with this nonsense.
I am doing a follow up post on my previous posts regarding the time needed to get a complete return on my HSN account. 2 days ago I spent a good 45-60 minutes on the phone with Synchrony Bank. Of course you cannot easily get a direct voice to voice conversation with Synchrony but I managed to get a very nice HSN customer Service rep to move me over to a Synchrony rep. Is is only on the Snyc account that you can get a full listing of your purchased items and those returned. Explained to Sync that I have a listing of items that were listed as returned by HSN site but still not being given “credit” for them on the Sync bank site. LONG STORY short Sync holds on to your returned item credits until a certain time of the month–before the monthly billing. I guess they are collecting more interest on me. I have returned the items, HSN has given me credit and the bank is holding the credit. Really? I am anxiously awaiting August 11 when I see if they give me credit for my returned items at the Sync bank. This is the strangest thing.