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Posted in Forum: Customer Service
Hsn is horrible! The website is horrible! The customer service is horrible! Placing an order online was a problem! Placing an order over the phone was a problem! Paying a bill was a freaking problem! I’m done with them.. I’ll stick with QVC!
You are right. I feel the shipping charges and the quality of their items are not worth it. So happy TJ MAXX and Home Goods are opened now. I don’t want to deal with these companies any more. And another thing, please check your bills. QVC( and I’m sure HSN as well)do not refund the taxes you’ve paid on a returned item. I’ve tried to contact QVC both online and on the phone and cannot get an answer as to why they do this? I’ve gotten to I send items back on my own and in 99% of the time, I pay $2-$3 LESS than their fees.
I signed up online put in my banking info. I have not had any problems paying my bill. Did you create a password? QVC already has Synchrony as their cc.
I received my bill in the mail today i normally get a online statement account number was on front signed up no problem my billing date has changed so bill seemed a little high this month I think some flex pays have overlapped I am going to pay my flex pays off and use a different card as I have read not good things about this bank I don’t like all these changes when they said when qvc took over nothing would change so disappointed don’t think I will be shopping as much
I just spent over 40 minutes on the line with both banks and NOBODY including their managers on both sides can give me my account number in order to register. I was told there is NO WAY I can register because I do not have the HSN number that was with Comenity Bank and I do not have a statement because I get online statement, paperless statements. and I do not have my actual card as this account was opened a while ago. Now, I have to wait for September or October to get a new card and in the mid-time, I will not be able to access my account online or pay my bill online.
This is totally ridiculous. None of those genius that decided to switch bank did not think that some people do not know their account number? any just one way of registering is so not forward thinking and very ancient way of doing things in this century when technology is so advanced. Again, why am I surprised? HSN has gone downhill since the QVC executives took over. We should just wait for the day that it will be announce that HSN is closing entirely.
So frustrating!
Hello,
I just spent over 40 minutes on the line with both banks and NOBODY including their managers on both sides can give me my account number in order to register. I was told there is NO WAY I can register because I do not have the HSN number that was with Comenity Bank and I do not have a statement either because I get online statement, paperless statements. I have to wait for September or October to get my card and in the mid-time, I will not be able to access my account online or pay my bill online.
This is totally ridiculous. So, any of those genius that decided to switch bank did not think that some people do not know their account number? any just one way of registering is so not forward thinking and very ancient way of doing things in this century when technology is so advanced. Again, why am I surprised? HSN has gone downhill since the QVC executives took over. We should just wait for the day that it will be announce that HSN is closing entirely.