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Posted in Forum: Talk Among Yourselves
I found an interesting article online from “pagesix” in May. It details how after the merger, the hosts and many regular guests of HSN received an email memo from an exec at HSN telling them to “stop presenting items like a used car salesmen with false claims, if they do, etc”, and it apparently infuriated many of them. I’ll try to link to it below if links work here, but in general you can search online for “HSN stars livid over exec’s ‘condescending and disrespectful email” from pagesix and it will pull the article up. After reading I’m curious if anyone agrees with it.
I realize there are many more women than men who shop on HSN/QVC, but I do have to chime in. I’m a geek so pay MUCH more attention to the electonics and gadget presentations than many might. Over time, I have heard many false claims made by a number of items (computers, cell phones, tech in general, etc). Sometimes I think it’s the host simply not learning much on the product and winging it – but when they have the tech expert co-hosts on, I have caught some of them blatantly lying about things before. It’s a real turn-off and yes, could be described as a used car salesman type of atmosphere. I have actually logged in during a live presentation to comment and fix inaccurate claims during a show just so I know some people will have accurate info on an item I’m familiar with.
Anyway, my point is that this could explain why some of the sellers you all are talking about may no longer be there. Some may have been dropped, but perhaps after that memo went out some of them got angry and simply left. I don’t really think I’ve seen many product sales people lie outright (at least not a lot)… it’s always the hosts or the tech experts cohosts. Just wondered what people thought about it. Link to that article I was talking about: HSN Hosts and Guests angry…
Posted in Forum: Customer ServiceLet me begin did not receive new HSN card and payment was due 9/10 called synchrony and talked to a person who told me to just send in my payment to synchrony bank with no account number I was afraid but did not want a late payment I began checking my statement a couple days later and no posting of payment yesterday I called again and was on phone for one hour but the problem was solved by a very nice customer service rep my payment went to my qvc account and not my hsn account the customer service rep had to transfer the money from qvc to hsn I just checked my account this morning and the money was applied she also told me my new card is being sent out on the 7th I would suggest if you made a payment and it’s not showing up to call Hopefully everything will be settle by the next time payment is due and I receive my new card