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Posted in Forum: Customer Service
I have been waiting and contemplating a purchase from HSN and I do a great deal of my shopping online and much of that is through Amazon. Mostly all of my Christmas is shopped via online/mail. I attempted to complete my transaction online but due to my recent move my billing address and shipping address are not the same (my previous home recently sold). For this reason I could not complete my order online and had to call in. The call began great but when I gave the address of the home I recently rented I was told that HSN could not deliver to that address. No explanation, nothing! Okay, I asked if it could be delivered to maybe my son’s home. That was okay to do. So I gave my sons address, my billing address, went over my order which was the Xbox series x Console bundle Item #1265569 @ $999.99 with the option of 5 flex pay. My card was charged and I was told my next payment would be in 30 days and would all run 30 days apart. Then told that the Purchase price was $1074.99 minus the $275. I paid today. I stopped her there… at my checkout online I had my total due today and it was $200.00 no shipping straight $200. I pointed that out but was told no, its not correct. The taxes are charged and due with the first payment. I said okay, that’s fine (It was already charged anyway). Then she drops on me we aren’t able to offer Flex pay on this item. Umm, its online this very minute offered as flex pay. ” Well we can’t accept your card for flex pay”
SERIOUSLY!?!? My card was already charged, charged more than what was online and now I can’t use my VISA debit card?!? Eventhough it says online everywhere that HSN does take a debit card if it has a VISA logo.
I said well I guess you need to cancel the order because I don’t have the money to buy it outright or I would have done that in the first place. So then I’m told it will take them 3-5 days to refund my money. I asked her why online when you go to check out for this item and others you are given the option to use PayPal and your credit cards but doesn’t restrict debit cards.
The kicker is when I checked my bank account she wasn’t even honest about what she charged my bank account. She charged it $295.66.
As consumers who shop online/virtually we expect the retailers that we choose to do business with to be trustworthy and honest with our money. Especially in this time.
This entire situation just made me feel like I was being given giant RED FLAGS. I passed other options to purchase this item because of the 5 flex plan making it a bit easier. I am not a person that generally writes a review or complaint but I’m just so completely upset with how this entire situation happened.
Here is an article related to the topic…
Crafter’s Companion Unveils Mini Die-Cut & Embossing Tool
By Sarah Jane 06 Apr 2016 ShareTweetEmail
This Easter saw craft supplier business, Crafter’s Companion shake up the papercraft market with the launch of a new entry-level die-cutting and punch product called the Diamond Press.
The portable mini die-cut and embossing tool will be priced at RRP £29.99 and has been specifically developed to save customers money by combining two traditional craft products in one.i8
Crafter’s Companion expects its newest product to be one of the biggest launches in its 10 year history. The newcomer will follow a prestigious list of launches by the award-winning company that have included Spectrum, the Clevercut and Ultimate Pro.
As part of the global launch, Crafter’s Companion founder and sales director, Sara Davies unveiled the product on a special two-hour show on HSN across the US. The product launched in the UK on Hochanda over the Easter weekend and will now hit the shelves of retailers everywhere.
She said: “Over the last few years, we have listened to our customers and recognised a need for an affordable alternative to existing cutting and embossing tools currently available on the market.
“Designed to be simple and easy to use, we believe the Diamond Press will drive many new people into the craft market and also give existing crafters a new tool to add to their preferred craft product collections.
“Our goal as a business is to develop an assortment of ‘must-have’ crafting tools that make the lives of craft enthusiasts across the world easier, more rewarding and enjoyable. With this in mind, the Diamond Press is a welcome addition to our family.”
This is the latest high-profile launch for the company after it introduced the Signature Collection by Sara Davies and the official Downton Abbey papercrafting range to the market in the second half of 2015.
Crafter’s Companion has built its reputation by manufacturing and distributing crafting tools along with its own brand goods. Its products are sold online via its website, TV shopping channels across the world and through independent retail shops in the UK and Europe.
Hi, Pamlou and Skingirl13,
I look at the garment measurements and the description to try to figure out what size to get, but sometimes that’s not enough info. My biggest beef about online shopping is the hosts and vendors who do not address size and fit and offer more specific help. I need to know what size the models usually wear and what size they are wearing in the specific item they are selling. We need this info with shoes, too. It bothers me that I’m trying to give a company my money, and the company is not helping me decide what size! (Jeez, Online Shopping 101, HSN!)For this TS item, if I were you, Pamlou, I’d get the M/L. The host Sarah is in the XS/S (I believe I heard her say that in the video) and I think it’s very large on her. Description says “generously sized and loose fitting,” and the measurements seem very generous to me. Take a look, and see what you think. In the video, I think it looks big on everyone.
P.S. Depending where you live, this 100% polyester top (double-layer woven satin) could be hot as blazes 🔥 this summer!
Good luck with your decision!
Posted in Forum: Talk Among YourselvesI wish HSN would start indicating when an item has relevant pieces available for purchase. For example, if a dress has a matching jacket, scarf, belt, etc., instead of just advertising random items below the viewed product (as HSN does now) why not replace those random items with the items that are relevant to the item being viewed. Also, same with jewelry…if there are matching pieces-let us know!
Many times I have purchased a dress from HSN just to find out later that there was a matching jacket or belt being sold as well – because there is no way for the customer to know. I found out too late so I completely missed out!
Almost every other vendor does this except HSN-it just seems to make sense. The customer is then happy & HSN increases their sales. Win/Win!
YES!! Seems to be a common problem. Called customer service and they were absolutely no help. Ever since HSN was purchased by QVC – corporate profit has become front and center – no longer the HSN we knew and loved. No longer the great deals previously offered by HSN. No longer the product selection we loved because the products worked. No longer the feeling that you, the customer, are valued. No longer the vendors we loved to watch and watch them interact with the hosts. No longer free shipping. I stopped watching and shopping with QVC years ago and have not missed them or they’re often times overpriced merchandise. Guess I’ll quit shopping and watching HSN too and continue to do my online shopping with Amazon, Vitacost and ProCaps Labs.
Posted in Forum: Customer ServiceI returned an item on 11/24. I have my receipt. It scanned for 6 days then stopped. It appears item is lost. I filed a complaint with USPS. I have never had a company not refund if I returned and usps lost item. If HSN can see I returned it by scanned return label but usps lost it, I should not have to continue to pay for item. I’ve never had or had this happen in all my years of shopping online. I’m neve shopping with HSn again if this is the policy. I am paying for something I don’t have.
Posted in Forum: Talk Among YourselvesBeen shopping HSN for decades. Never liked that they charge tax ON the shipping (tax should only be on the subtotal on the items bought) but I gave that battle up years ago. Now, many items have worked their way up to $7.50 shipping. One item. Each. If you want 2 of the same item , it’s $15. Come on! If I want to buy 10 different items in one HSN shopping spree, it’s $75! Are you serious?! I DO buy a lot, but I think my buying from HSN is coming to an end. There is no reason they can’t charge an entire order one flat fee. Should be FREE ship with over a certain dollar amount like most online retailers. Lately, I’ve been looking up the item I want that I’ve seen presented on air and see the exact same thing on Walmart, Target, Amazon etc, and got the shipping free. Bought it there. HSN and their ” other company” are too greedy anymore. Time to update your shipping policies HSN.
HSN needs to get some better designers. The only one I like a lot is G by giulianna rancic.
Skinny Girl is o.k. but her prices are totally ridiculous for HSN. I found her clothes online at Macy’s Lord & Taylor for a quarter of the price HSN charges. I find Bethenny to be so self centered & obnoxious. She should of named her line totally SELFISH GIRL. She must sell her clothes to HSN at a very high price.
Marla Wynne is o.k. but all of her stuff is HUGE FOR TALL BIG WOMEN nothing for thin petite women and it is all the same design nothing different but at least it is quality.
The rest is all garbage all of it is sad & pathetic fashion.
Logo is not any better on QVC she makes a ton of the same old stuff and wants a fortune for it my husband looks at the clothing and calls them unsightly rags. He only likes a few of her things. We both love fashion but we are too particular for the rags these shopping networks sell.
I’m assuming you used a debit card for the purchase, I personally would never order anything from a shopping channel or online with a debit card. I would indeed make sure HSN pays the over draft fee, it is their error. I know mistakes happen and they should pay for it.
I also only purchased 2 items with $3.50 shipping when I normally buy many items.
I agree with everything said except QVC did not buy HSN. HSN was bought by the same parent company that owns QVC, Zulily and several other online retail shopping.
I don’t care for celebrities lending their names to a brand and selling items for $$$$$. Over the years, HSN and QVC have dropped true designers for celebrities and I for one don’t like it.
The trend for home shopping networks is for leisure and casual wear, some of us do like to dress up or are looking for dress slacks, skirts, dresses, etc. to wear to work, church, etc.
Also, the shoe choices shown on-air are frumpy. You have to look online for a better selection but that’s limited too.
Thanks for Marla Wynne.
I was actually reading an article recently on how online shopping is trying to cut down on returns by not including return labels. Amazon is also trying to get people to return items to Kohls rather than using UPS. The article went on to state that some consumers are abusive with their returns. Wearing items for extended periods then returning right before the 30 days. Food items mostly eaten and then returned. Amazon is actually banning some people for life!
Transparency has NEVER been HSN’s strong suit. Today I bought Dr. Ho’s pain reliever kit. Watched the full presentation with Coleen Lopez. Placed my order and guess what? On back order. Not one time was that mentioned. At least QVC, will mention during their presentation, “all items will ship on such and such date.” Not HSN. SO annoying. For those of us who really want the item, being on back order won’t deter us from buying. A.N.N.O.Y.I.N.G! And I agree, honesty and straight forwardness goes along way. I was hoping that would be apart of their New Years resolution but I guess not.
Posted in Forum: BeautyI honestly can say that 90% of HSN vendors do not have this issue. Perusing my ULTA circular, shopping online and visiting YT I see this awful trendy new thing of having to give MU shades and products these lewd names that are always sexually charged. Actually it isnt all that new but it seems to be not going away. Its just disgusting. Then some of the video ads are even worse. I wish we could stop calling ugly obscene overtures “pretty”. Just stay with the classics and present things in a classy way, it still works and will continue to work. I am really turned off visually watching many of these as they “drip” in product.
The Arcade Games are bait for HSN to get shopping traffic to their sites.. It is a global online retailer. It is perfectly legal for them to do it. The problem is the bait turns into being a lottery. A game of chance. Normally a “lucky” person will win from time to time as with any games of chance. The illegal part of this equation is: 1. Computer bots and seasoned hackers playing against humans. If you see a player with millions of points in games on a daily basis,, 10 times out of 10 they are bots/hackers. This makes them guaranteed winners of prizes. 2. Rogue Company employees. Arcadium, HSN, & QVC rogue employees can manipulate the games in their favor. If you win at all as a human, you are very lucky. IMHO opinion, if you just enjoy playing arcade games for fun, then all these games can be played anywhere on the internet, but if you want to win prizes these days this is one of the places, but the odds are tremendously against you here.
Posted in Forum: ElectronicsI just wanna say that I’m never going to purchase anything from hsn ever again. They charged my account twice and cancelled my orders. Its a ridiculous system, and I was first told my money would be back in my account at the end of business day, not true. Then I called back and they said 72 hours. My rent is due and now I have to be late paying my rent because they still have not released my funds. This is my worst experience ever shopping online. Never Again!!!