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Moderator- 09.08.25 3:11 AM
Hi @ek55, I am so sorry that you were denied Flexpay. The charges that you see are only pending and will be released back to you. The bank holds the funds when the order is attempted and then releases them once they confirm the order never went through. You should see these charges disappear typically within 3-7 business days.
Posted in Forum: Customer ServiceMade an order today, got denied Flexpay and then funds were taken out of my account not once but TWICE.
I would like my money back please.
Just like everybody else in this thread I too am waiting on my funds to be credited back to my bank account. My bank says it is you then you tell me it is my bank. With this many people having issues I am sure it is you. I need my money. This should have been communicated before you took those funds or I would have never even tried and believe me will never try again. This company for being around so long has seriously put people in awful spots. tomorrow will be 7 days and the first time I called she said 2 days. NOW TRIPLE the waiting time.
#flexpay denied #charges pending #bankhold #cancelled still charged
2002851472
Posted in Forum: ElectronicsI am so upset. Things are tight this year but I wanted to get something nice for my daughter so I wanted to purchase her the PS5 and HSN seemed like a great choice because they gave me the opportunity to break the payments down. I submitted the order then they told me my flexpay was denied/ canceled my order and still took my money out my account. Now it’s only 10 days from Christmas and I need that money back now to be able to shop somewhere else. I am very upset and disappointed and I don’t know how I will be buying her anything now. This has really messed up my Christmas and I will never shop at HSN again. I will also tell everyone I know about this horrible experience.
Posted in Forum: Customer ServiceI am so upset. Things are tight this year but I wanted to get something nice for my daughter so I wanted to purchase her the PS5 and HSN seemed like a great choice because they gave me the opportunity to break the payments down. I submitted the order then they told me my flexpay was denied/ canceled my order and still took my money out my account. Now it’s only 10 days from Christmas and I need that money back now to be able to shop somewhere else. I am very upset and disappointed and I don’t know how I will be buying her anything now. This has really messed up my Christmas and I will never shop at HSN again. I will also tell everyone I know about this horrible experience.
Flexpay denied me, had been charged 3 times, what reasons can flexpay get denied? How long until I can expect a refund?
Posted in Forum: Customer ServiceI have over 500.00 in limbo after flexpay orders got denied that I need back asap I know they haven’t been released because this happened with a shoe company the other day they released the charges and I had my money back in minutes the charges are still pending and I want them released so I can get my money back.
Posted in Forum: Customer ServiceI ordered a meta quest 2 for 4 easy payments on flex pay
went thru the order process and at the end was denied
checked my bank and was charged
what the heck man
nw from what it appears from the many threads on here i got to go thru burning fire to gt my money back
im on social security and thought that would be a nice gift
geesh companies now a days
I have no words for this type of shady practice by HSN. Flexpay denied but took $170 out of my account and cancelled order. How do you justify such theft of customers money. I just want my funds returned and I will NEVER use HSN or Flexpay again. Thieves
You guys denied the flexpay and took my money real nice when is money going to be issued
Posted in Forum: ElectronicsHSN should be out of business and sued by every legal entity there is. I placed an order (first time with HSN) for a laptop, entered a discount code, selected flex pay and was denied. But this evil organization did indeed charge my debit card for the first flex pay, then the message on the order page stated: you are not eligible for FlexPay at this time, would you like to pay in full.
No HSN, I wanted flex pay but you SOB’s charged my debit card anyway. Really!!
My money was credited back to my account within hours, but still, you HSN, have no right doing this to potential customers.
Take your FlexPay and shove it! I’d rather shop at Amazon Prime for better quality items and pay up front.
Shame on you for your business practices.
I’m super off at HSN and I sure want to sue cause the customer service lady I first dealt with was trying to make a flex pay go through for a ps5 bundle of 800 bucks of 5 payments like 160.03 then 159.99 for the rest and she kept saying my card was denied for the flex pay and saying she’s trying too figure it out. Then she wanted another card to try so we tried that and she told me don’t worry sir you won’t be charged on denials. Then I go check my cards after the hour of her trouble shooting and it not going through even though I had 3 flex pays going just fine prior a day before trying the ps5. I even got the 2 laptops for 500 flex pay for 5 months to work but the ps5 is an issue for them? Well guess what. Now I have been on the phone putting in disputes with both cause this lady charged 160.03 to one card 3 times and maxed my card out and the other card she charged that same amount 4 times and maxed it out. Now the cards customer service is telling me to call HSN cause they All went through and made me go over my limits on both my cards. They told me too call HSN and I have several times and they sent me to the flex pay department. They say it can take up too 3 business days for the money to be put back on my cards. Still not on my cards. I’m
Super off cause I get a message from PlayStation saying they have ps5’s in stock now and I can order one directly from them now so I went too use my affirm to get a loan for it and was approved and they want 100 down and small payments after that for 12 months and guess what my cards are still maxed so I can’t pay 100 down to get my ps5 I tried already getting on HSN. HSN has my money held hostage and it’s ruining me trying to get my ps5 ordered else where. You guys at HSN are ridiculous and I’m never ordering from you guys again. You have robbed me of a lot of money and held me up on purchases else where. You guys need sued. You don’t take peoples money when you DENY FLEXPAY. What bullcrap is that? Put my money back on my cards.
Posted in Forum: Customer ServiceIf you were denied flexpay and was hit with surprise of a denial and deducted money- follow me
Instructions:
1. Call HSN customer service ask to speak with a supervisor directly
2. Get a release authorization code (6digits) it’s the confirmation that the funds were released.
3. The funds should be released immediately if not contact your bank and provide the code.
It took me over a week to get my money back. After multiple calls to HSN and my bank….Finally on my last call to HSN I asked to speak with a supervisor directly and this is exactly what happened. The funds were available literally in like 5 mins..
Posted in Forum: Customer ServiceFlexpay denied last Wednesday, one of the four charges was returned to my card in 12 hours but a week later I’m still waiting on the rest. Im honestly not sure if it’s on my end or not
Posted in Forum: Talk Among YourselvesI see a lot of people say they got denied flexpay let me tell you how it worked for me. I ordered something that was 200$ and got denied right away this also was my first time ordering something on HSN so this is what I did I went back and ordered something that was 30$ and this time got approved for flex pay and I paid it off and then I ordered something that was 100$ got approved for flex pay and paid that off then I ordered something again for 500$ and got approved for flex pay and paid it off. If you are new to HSN you have to build trust with them first that’s how flex pay works I hope this helps for anyone that needs flexpay and get’s denied.