FlexPay Denied and still took my money anyway….

jaustin44702
12.01.23 9:12 AM

I ordered a meta quest 2 for 4 easy payments on flex pay
went thru the order process and at the end was denied
checked my bank and was charged
what the heck man
nw from what it appears from the many threads on here i got to go thru burning fire to gt my money back
im on social security and thought that would be a nice gift
geesh companies now a days

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- HSN_Krissy
- Moderator
- 12.05.23 5:39 PM
I am very sorry for this delayed response, @skylight1983. I have sent an electronic request for the authorization for one of your orders to your financial institution. It looks like two of them were already sent by the system. The time frame as to when the funds become available is dependent upon your financial institution’s release of funds policy.
- jaustin44702
- 12.01.23 9:27 PM
Al i know my money was retuned in 1 day
i tried to buy it and was denied and for a few hours it was on hold then the money was returned to me
so im lucky it i was expecting a long drawn out affair but it was over almost as quick as it began.
- skylight1983
  
  12.02.23 9:11 PM
  
  I’m on day 3 of waiting for mine to be released to me, this has been a major pain in the ! Companies like this know that nobody with the financial means would ever need to finance anything, there should be prequalified measures taken before funds are removed. This gives false sense of hope. I’m glad your issues was resolved I can only hope I see movement Monday
- skylight1983
- 12.01.23 9:21 PM
I am going through the same thing and was told a vendor didn’t verify my order one day then the next was told I didn’t qualify for flex pay yet my money is on “hold” and can take anywhere from 1-30 days to be released!! This is total BS they take the money automatically but can’t refund it once they deny you. What they need to do is have a prequalified steps to see if anyone qualifies for their payment plans prior to taking out money!! I’d like my money back ASAP after being told I’d have it no later than today but here I sit in the negative cause these people don’t wanna let the hold off my account