VERY DISAPPOINTED IN LATEST SERVICE….
ORDERED ANDREWS ULTIMATE FRIENDLY FLORA HIS FIRST SUNDAY VISIT – YOU TOOK MY $ AND DIDNT SHIP FOR 2 WKS!!!!! YOU COULD HAVE AT LEAST WAITED TO DEDUCT FROM MY DEBIT CARD TIL YOU SHIPPED THE PRODUCT. IF YOU DIDNT HAVE THE PRODUCT IN STOCK I SHOULD HAVE BEEN ADIVSED. IT’S AGAINST THE LAW TO SELL SOMETHING YOU DON’T HAVE. REMEMBER JIM BAKKER!??
, I apologize this happened. The warehouse issues included some billing prior to shipping and then shipping was delayed causing this situation. We’re getting back on track.
The OP is simply wrong. There is no law prohibiting merchants from charging before shipping or promot shipping after being charged. The FTC has no such rules, and the primary federal regulations governing such transactions (the Fair Credit Billing Act and the Mail or Telephone Order Merchandise Rule) do not prohibit such actions.
Most merchant agreements do not allow charging before shipping, however, but this applies to normal, day-to-day operations rather than the type of issues HSN has recently experienced,
Posted in Customer Service
10.31.16 3:58 AM