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Posted in Forum: Customer Service
Was trying to order and said I had unpaid flex pay. First Lady put me through to a customer service rep who told me a flex pay was refused. My Hsn card was paid up to date. She said I was responsible for each single flex pay which I said they are handled by synchrony (Hsn card). She said that’s different. On and on in a heated discussion while she “explained” what flex pay was. I asked then why isn’t a separate entity billing me? I’ve been doing this for a long time and this has never happened. So I went to a third person (Synchrony) who said my account was up to date. She then put me back to yet another rep who said there was a glitz in the system and I was the 6 th person to call. 4 people, 30 minutes of frustrating calls, but lady #2 from hsn customer service was so rude and confusing.
Why would I want to continue with such frustration? Literally was told I needed to view each flex pay to make sure they were being paid on time. Really?????
I haven’t had that happen with Synchrony but I was charged interest on my Capitol One card a few months ago that wasn’t suppose to be charged.I called and the lady was very nice and reversed it,or so I was told,. It came off my next statement but then the following month it was added back on with interest for that months charges also added.Called again and they said because I hadn’t paid that interest when billed I owed interest for the whole months charges.
After getting nowhere with them I paid it and haven’t used the card again… I think the credit card companies don’t really want customers that pay in full monthly especially if its a reward card.. Basically they pay us to use their cards and I can see their side of this but unless they change the rules I won’t be scammed with a charge I don’t owe..I have other cards I can use with rewards attached.I check all my accounts online at least weekly.. Since the pandemic its gotten worse.
Never really had an issue with Synchrony Bank until my husband and I did not receive our Lowes bill (also issued by Synchrony Bank) for May 2021. Unfortunately we had a lot going on (who doesn’t) in May and as we do not charge on the Lowes card every month (and always pay the amount we owe in full when we do), it slipped our minds. When we received the bill for June, we realized that we missed paying approximately $75 for the May bill because it was listed as overdue along with interest (under $3) and a past due fee in the amount of $29. My husband called Synchrony Bank and explained that it was an unintentional oversight on our part, that we received no bill for May, and that we have a history of always paying our bills on time (although we messed up this time). The Synchrony Rep waived the $29 fee (or so we thought). We sent in the entire payment plus the interest (under $3 for interest) less the fee. After they received the payment, Synchrony emailed my husband and told him that they were NOT waiving the $29 fee after all. Synchrony went back on their word. However, one good thing, at least my husband got the email promptly informing us that they wanted the $29 fee. I was able to mail Synchrony the $29 in time (before it began late). Yes, in essence, it is our responsibility to pay our bills on time, but I personally hate it when the Synchrony Rep agreed to waive the fee and then they decide NOT to honor their word. We paid the bill and the fee and the balance should be zero. My husband said that he will not be using the Lowes card again because of Synchrony’s behavior. I am looking at ALL of our cards and anything that is related to Synchrony will not be utilized. If we purchase anything from HSN, we will not be using the HSN card due to Synchrony’s behavior. I doubt it will make that big of a dent for Synchrony to notice. They will most likely survive without us, but, in turn, we will just fine without them.
Posted in Forum: Customer ServiceI am completely furious!!! A few days ago I received an email telling my payment was past due. I immediately paid it online. Today I get the bill in the mail (bc they cancelled my paperless option) and I have a $27 late fee charge on a $7 past due amount! I called and the reps act so nonchalantly. They don’t give a if I cancelled or not. I told her I refused to pay that late fee and that I had just canceled and all she said was “okay, I’ll make on a note of it” WOW! WOW! I know I was not a big spender but I always paid my bill on time and most of the time in FULL. I have never been late and REALLY? REALLY? so . I know is my fault and no one else’s for being late. I just want to remind HSN Synchrony that they also made a mistake on removing e-billing and e-paying. I used to receive the bill through my email and through my bank’s billing payment system and was paid always.
Posted in Forum: HSN TVI purchase an item on HSN and used flex pay for 6months no interest. Ok fast forward paying my bill initially my flex payment was $23.32 cents Synchrony charged me $25.00 min payment, my assumption was that I’m payring over the flex payment so I’m cool. So I thought, I kept wondering why my bill was gettin higher every month so I inquired, well Sychrony tell me that if I’m not paying the balance in full every billing cycle I’m being charged a fee. So I’m saying I thought it was no interest free as long as you pay the flex payment every month, not so, if you don’t pay your remaining balance you will be charged a fee. Thes CC company know how to make money off of you. Flex pay in their mine doesn’t apply to them. So I ended having to pay them $109.30 when my flex pay balance was 46.44. So I say never use your HSN card for flex pay unless you plan on giving Sychrony Bank a cut.
Posted in Forum: Customer ServiceI purchased a $600+ item, put on 12 mo. VIP payment. Synchrony Bank billed the entire amount on the first bill. I called HSN and was told to call the bank. I called the bank # and used prompt to for VIP payment and the prompt sends you to HSN not the bank. HSN agent tells me system shows 12 mo VIP payment, transfer to bank, told use prompt #1….did…that’s their automated system, no way to reach an agent. Multiple calls back and forth. Finally reached an agent, told me “they don’t give a monthly payment amount, they bill the entire amount and when I make each payment, I NEED TO CALL THE BANK AND TELL THEM AMOUNT I AM PAYING AND HOW THEY SHOULD APPLY IT!!!” WHAT!!!!! I spoke with an HSN supervisor who took the complaint. Said they didn’t know this was how the bank was billing, but,she can’t contact them. It’s correct in HSN system – 12 month VIP She said, can I call the bank and set up a conference call between the 3 of us. WHAT THE….. So totally unacceptable, item being returned and have another item in transit also with 12 mo. VIP which I’m only opening to get the paperwork and send back. Will pay whats remaining on the bill and cancelling my HSN card.
Posted in Forum: Customer ServiceThe absolute worse company! Can’t even pay my bill because the online website is so messed up. I have a balance of less than $200 and I never even use this card because Serious Skin Care has been discontinued.Every time I sign into the website it tells me my username and password is incorrect. I change it and then it gives me the same message. I have all of my usernames/passwords written down so I know it’s not me. I can’t even schedule a payment over the phone. I wanted to schedule 2 payments at once – can’t schedule ANY future payments. The customer service rep was of no help. Completely useless! Cant pay my account with fast pay either since you closed my account. Yay! I wouldn’t use it anyway! HSN and Synchrony makes everything so laborious and difficult. I wish so much I never opened this card. I have a feeling this company is going under anyway. With horrible customer service like this, why wouldn’t it?
I have the same problem my payment was being sent by my bill pay service,and they Synchrony rejected the payment ,sent it back and then they told me I have to use a visa or mastercharge debit card as they do not accept american Express ok so now I have to pay a machine to withdraw funds than run to my local bank to put the funds on my other account than they can get paid …Well This is my last payment and untill HSN takes my account back I WILL NOT BUY. Walter Hynson
Posted in Forum: Customer ServiceWhat is going on with the new HSN credit card?? I’ve been trying for 2 days to pay my bill. When I try to sign in to my new Synchrony account nothing comes up, just a blank page. Chat doesn’t work, Customer Service is closed and if you pay by phone they charge a fee! What a mess. I’ll just cancel this card if this is what I’ll have to go through!
Posted in Forum: Talk Among YourselvesWhat is going on with the new HSN credit card?? I’ve been trying for 2 days to pay my bill. When I try to sign in to my new Synchrony account nothing comes up, just a blank page. Chat doesn’t work, Customer Service is closed and if you pay by phone they charge a fee! What a mess. I’ll just cancel this card if this is what I’ll have to go through!
I’ve been trying for 2 days to pay my bill!!! When I go to the link I was provided when they changed to Synchrony bank, I only get a blank screen. Chat isn’t working, Customer Service closed. This is ridiculous!!!
Posted in Forum: Talk Among YourselvesSo that I could access my account that was transferred from Comenity bank to Synchrony bank, Synchrony posted my business phone numbers that the representatives say they obtained from my credit report. I now get about 25-50 phone calls per day on those BUSINESS numbers. This interferes with my business. I am proceeding to litigate against Synchrony Bank because I DO NOT intend to change my business numbers which I have held for over 40 years because Synchrony has decided to violate privacy rights. Synchrony and the credit bureaus (if what Synchrony said was true about getting the business numbers from the credit bureaus – which is doubtful -because customer service is the WORST imaginable) had no right to make me use those numbers to set up new login information including a new user id and password so I could pay my bill. How dare Synchrony Bank do this! The only number on my account was my home number and Synchrony had my email address. Instead, they chose to use my business phone numbers for marketing purposes. Shame on HSN for using this wretched and unscrupulous bank named Synchrony!
I rarely purchase anything from HSN. Recently I did buy Skinny Girl Jeans.
I received a paper bill in the mail and set up a new bill pay account at my bank.
I used the new address and also the new account number listed on the invoice.
My bank did not have an electronic connection to the HSN Synchrony bank. It’s going by check. Ridiculous!
I signed up online put in my banking info. I have not had any problems paying my bill. Did you create a password? QVC already has Synchrony as their cc.
ok, I logged onto hsn.syf.com. Now how do I pay my bill? Ive already signed up over the phone and now can’t get into pay my bill. This is ridiculous. So is qvc going to change to Synchrony bank too at some point? I always pay my bills on time and I’m tired of registering 4 times and still can’t pay my bill. I guess I’ll have to call on the phone every time my hsn bill is due and I can pay all my other bills at once on my bank account. That would be a lot easier, but I hope you make it easier for us paying on time customers to pay our bills.