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Synchrony has closed 2 of my accts, JTV and Zulily without calling me, just sent a letter after the fact. Also they have reduced credit amounts on Amazon and HSN. These were lowered with the the reason of no real estate listed. No one asked me about assets or real properties when I applied! I received letters by mail after the fact. This hurts my credit badly. The 2 accounts they closed I owed nothing on the accounts. I think that this is extortion. The two accts. They took the amount of credit away to what I owed on these.
I’m so tired of things like this happening because they do know that it is bad on your credit report. I’m not going to do anything about the 2 closed accounts. Frankly I don’t want to do business with banks that do thing like this! I could see if it was me not paying but it isn’t.
NOT HAPPY!
Moderator- 03.13.21 9:01 PM
We’re truly sorry for any confusion with these payments, @redk. The HSN credit card is handled by our partners at Synchrony Bank. We recommend speaking with them directly at 844-889-9676 for more information on why the payments are being declined. You can also update these payments online under the FlexPay Manager if you would prefer to have them processed on another credit card.
- Member
- 03.09.21 6:39 PM
I really am sorry to hear of this experience regarding your HSN Credit Card. @brazilianmom. Sadly, we don’t have access to your personal credit card information so, we are unable to assist with this matter. I would recommend giving Synchrony Bank a call at 1-844-889-9676, Sunday-Saturday 7:00am-2:00am ET regarding any HSN Credit Card concerns.
Or, you can also contact Synchrony directly through their Facebook (https://www.facebook.com/SynchronyFinancial) or Twitter (http://twitter.com/asksynchrony). If you send your phone number by private message or DM, they’ll call you directly to assist.
I apologize that I am unable to assist with your concern and hope they will be able to resolve the issue.
Posted in Forum: Customer ServiceTERRIBLE experience with new credit card. After making a purchase and paying in full SYNCHRONY bank is harassing me every day by phone , emails and by mail claiming I haven’t payed. I call HSN they see I paid in full and tell me to deal with the bank. Costumer service please deal with the bank, clear with them . I CLOSED MY CARD and if this is not cleared soon I will never shop here again.
- Moderator
- 02.09.21 2:56 PM
I really am sorry to hear about your experience with the HSN Credit Card, @cutewifeiwas. Sadly I don’t have access to your personal credit card information and would be unable to help with your concern. I would recommend giving Synchrony Bank a call regarding your account. You can reach them at 1-844-889-9676, Sunday-Saturday 7:00am-2:00am ET.
- Moderator
- 01.27.21 4:09 PM
Hi @andie8, I apologize for any concerns your HSN Card balance has caused. Sadly I am not equipped to assist with HSN Credit Card concerns and recommend you reach out to Synchrony Bank at (844)-889-9676, 7:00AM ET- 2:00AM ET, 7 days/week. Sorry that I am unable to assist with your concern.
Posted in Forum: Customer ServiceI am completely furious!!! A few days ago I received an email telling my payment was past due. I immediately paid it online. Today I get the bill in the mail (bc they cancelled my paperless option) and I have a $27 late fee charge on a $7 past due amount! I called and the reps act so nonchalantly. They don’t give a if I cancelled or not. I told her I refused to pay that late fee and that I had just canceled and all she said was “okay, I’ll make on a note of it” WOW! WOW! I know I was not a big spender but I always paid my bill on time and most of the time in FULL. I have never been late and REALLY? REALLY? so . I know is my fault and no one else’s for being late. I just want to remind HSN Synchrony that they also made a mistake on removing e-billing and e-paying. I used to receive the bill through my email and through my bank’s billing payment system and was paid always.
- Moderator
- 09.22.20 12:52 PM
I really am sorry to hear of this experience regarding your HSN Credit Card. @sherrytaylor1020. Sadly we don’t have access to your personal credit card information so we wouldn’t have been able to contact you regarding any past due balances. I would recommend giving Synchrony Bank a call at 1-844-889-9676, Sunday-Saturday 7:00am-2:00am ET regarding any HSN Credit Card concerns.
I apologize that I am unable to assist with your concern but hope you give us another chance in the future.
I could not agree with you more! I hate this whole HSN/QVC merger and I hate Synchrony Bank. I miss Commenity Bank so much 😥
Posted in Forum: HSN TVI purchase an item on HSN and used flex pay for 6months no interest. Ok fast forward paying my bill initially my flex payment was $23.32 cents Synchrony charged me $25.00 min payment, my assumption was that I’m payring over the flex payment so I’m cool. So I thought, I kept wondering why my bill was gettin higher every month so I inquired, well Sychrony tell me that if I’m not paying the balance in full every billing cycle I’m being charged a fee. So I’m saying I thought it was no interest free as long as you pay the flex payment every month, not so, if you don’t pay your remaining balance you will be charged a fee. Thes CC company know how to make money off of you. Flex pay in their mine doesn’t apply to them. So I ended having to pay them $109.30 when my flex pay balance was 46.44. So I say never use your HSN card for flex pay unless you plan on giving Sychrony Bank a cut.
- Member
- 07.15.20 4:04 PM
HI @schoolgirlelemen. Please contact Synchrony Bank at 1-844-889-9676 so, they can look into this further.
The 12 month payment and Flex Pay work totally different.It can be very misleading.With the 12 month they bill the whole amount at time of purchase then you have 12 months to pay it off in full.Its a different payment than the regular bill so you have to specify the amount paid you want applied to that balance then the rest goes toward the regular bill.If you don’t pay the full amount in that 12 month time frame then you are billed interest,etc for the whole purchase.Amazon has this same option so its much easier to make sure your payments get applied as you want by doing it through your online account at the Synchrony Bank website.Without reading the fine print most would assume you are billed monthly for 12 months but its not that way.
Posted in Forum: Customer ServiceI purchased a $600+ item, put on 12 mo. VIP payment. Synchrony Bank billed the entire amount on the first bill. I called HSN and was told to call the bank. I called the bank # and used prompt to for VIP payment and the prompt sends you to HSN not the bank. HSN agent tells me system shows 12 mo VIP payment, transfer to bank, told use prompt #1….did…that’s their automated system, no way to reach an agent. Multiple calls back and forth. Finally reached an agent, told me “they don’t give a monthly payment amount, they bill the entire amount and when I make each payment, I NEED TO CALL THE BANK AND TELL THEM AMOUNT I AM PAYING AND HOW THEY SHOULD APPLY IT!!!” WHAT!!!!! I spoke with an HSN supervisor who took the complaint. Said they didn’t know this was how the bank was billing, but,she can’t contact them. It’s correct in HSN system – 12 month VIP She said, can I call the bank and set up a conference call between the 3 of us. WHAT THE….. So totally unacceptable, item being returned and have another item in transit also with 12 mo. VIP which I’m only opening to get the paperwork and send back. Will pay whats remaining on the bill and cancelling my HSN card.
I’d never heard of Synchrony bank, but thanks for the info so I can avoid them. I’m not defending hsn because I am not a fan of theirs, but I’m not sure why it’s hsn’s fault. It sounds more like the bank.
Having said that, though, I just had a horrible experience with shipt, owned by target, which resulted in target blocking my redcard and purchases I’d wanted to make online for the better part of the last 2 months and practically treating me like a criminal due to their mistakes. They finally unblocked it a day or two ago after a huge hassle that was entirely their fault.
I think a lot of the problems like these stem from all of the automation involved, with no human intervention unless numerous complaints are made. If a human had read my email to shipt and acted on it instead of letting automation take over and go ahead and do the wrong thing, none of the frustration, stress, and anger I had over this issue would ever have happened. It’s probably the same in your case. Technology isn’t always a good thing, especially when left unchecked and unsupervised.
This would have nothing to do with HSN or QVC.
Synchrony is the issuing bank and only they have anything to do regarding the cards.I have a number of cards issued by Synchrony such as amazon,etc and have never had any issues.I manage my account on their site so I do keep a close watch on what happens with my accounts.
But I have seen a number of posts about account issues with them.So I consider myself lucky to have had no problems with them so far.They did close one card that had a zero balance and had not been used for 2 years and stated it being inactive as the reason for cancelling.So they will cancel for going to long without using one of their cards.
QVC doesn’t own HSN.Both are owned by Qurate Retail Group along with a number of other store brands.