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I use a ton of Isomers products that I stocked up on when it was clear Evine was going to bleed out.
The new formulations appear to be serious downgrades. For example the multi molecular hyralonic serum that I have in my cabinet has twice as many ingredients as the one being sold on HSN. It is a big shame. Isomers used to be cutting edge and was worth paying a bit more than The Ordinary or Deceim but now Deceim has much better formulations than the revised Isomers ones. They also sell some Isomers products on ShopLC. ShopLC is the worst though. They will say the retail price on the serum is $450 and they will “discount” it to $45 which is about the retail price on their own website so no real discount. And HSN Is selling mostly 1oz bottles which makes no sense if the bottle is going in a shipping box. instead of pulled of a shelf and into a physical cart. The shipping cost probably accounts for more of the price than anything else. On homeshopping everything should be supersize otherwise you are definitely overpaying.If they were sold at any traditional retailer we would know what their actual values are. This feels like an unintentional mind game. You have no idea what something is actually worth because they are not in traditional retail. Try Deceim if you are looking for an alternative. They have very similar formulations to the original Isomers formulas. I AM NOT recommending against Isomers but do your homework. Many of their formulas are still great but there may be similar formulas from national brands out there at better prices. You can use AI to tell you what good subs are.
Being on so many home shopping retailers is so confusing. Still on Evine’s website at better prices. More products on HSN but at much higher prices. Even more products on their own website but pricing there is mixed.
Thank you for letting me know about the coupon. I may stock up there again because the prices on HSN are not worth it when I can buy traditional brands at similar or lower prices.
However I would still buy from Manuela every day of the week instead of aesthetician Dimitry. His formulas do not make sense. If you are in doubt ask AI. Seriously ask AI if this formula appears too good to be true and it will tell you objectively. It is clear he is a trained aesthetician that only learned how to perform facials rather than a scientist, chemist or doctor that understands biochemistry. He understands hype and marketing. And brands himself as the opposite to fool us. Manuela is honest. I do not agree with how Isomers is being priced but I do trust they know how skincare works.
Cristopher Banks was acquired by ShopHQ’s old parent company during the pandemic and the new parent company (the 5hour energy man) absorbed both ShopHQ and CB. They are probably using CB’s payment system because they probably ended their operations in Minnesota.
Moderator- 04.16.25 4:48 PM
I apologize for the delay in getting back to you, @ebony46. I’m truly sorry for any concern we’ve caused you with these discounts. It’s fun to save and we want you to enjoy shopping with us, not caused you needless frustration. I’ve reviewed your account and don’t see any reason this discount shouldn’t be working. There are restrictions on some promotions and we would be happy to review these with you while shopping.
Because this is a public forum, when additional information or account details are needed to assist with an order, we will ask you to email us for the security of your account. Rest assured, we are Customer Service and will always do our best to take care of any concerns you may have, if we can through this medium. We also welcome you to reach out over the phone at 800-933-2887, chat with us through our website, or even message us through social media. Rest assured, however you want to reach out, we are here to help.
I can see you’re a savvy shopper. I would be happy to explain more about why we asked for you to contact us once the order ships for your discount to be added. When an order is placed, we authorize the total amount with your bank. They will then place a hold on the funds until the order ships and the funds are collected. Since we haven’t received the funds until after the order ships, we are unable to issue refunds before that time. While this is a rare situation, we do ask for patience with this timeframe. I was happy to see that your recent Rhonda Shear items did have a coupon applied to them. If you need further assistance with this, we’re here to help. Thanks so much for your understanding, Rae!
- Moderator
- 02.27.24 4:08 AM
I apologize sincerely for the inconvenience caused by the block. Our aim is to ensure that your shopping experience with us is hassle-free and enjoyable. Kindly send us your account information and the address in question to HSNSocialCare@hsn.com. We will review your request and do everything we can to assist you.
- Moderator
- 08.19.23 7:51 PM
@alisonnn No worries, I’ve noted your account to honor the discount and also reset the coupon if you wanted to try the order online. Please feel free to reach out if you have any more questions or issues. Although I know this isn’t the best start to shopping with us, we’re glad to have you! Welcome to HSN! 🙂
Hello Krissy ,
I am so upset I tried to order 9 of the flowering bloom fence screens and the order said they are yours only for me to check the status and they were gone so I did it again and once again the prder was gone so I chatted with Aimme and she said I had order the 9 or so I thought as you see in the chat it was confusing so I called Customer Service as my order had disappeared once again so Diana did the order and scolded me for being agitated and she place the order of ( only do say yes it said it is yours than she said oh wait they are not yours and just so you know anytime your order starts with 47 it means it was declined ,I asked her how would i of known this I have shopped HSN for 40 years and never had this problem she was rude with e and I went and ordered one at a time …….Your customer service was disgusting and a consumer would never know they could not order bulk items and the screen should not of said these are yours it should of explained I had to input one at a time …….
At HSN, we use our customer’s input to make improvements and create a community that celebrates shopping, entertainment and wonderful ideas. To continue this tradition, we would like to ask you to complete a short survey regarding the recent chat interaction you had on hsn.com. Please click the following link to start the survey: https://hsn.qualtrics.com/jfe/form/SV_3kDapEh9y6IwL2ZIf the link does not launch the survey, please copy and paste the address into your web browser.
Per your request, the transcript of our session is as follows:
*************************************************************************************
00:00:44 Aimee : Welcome to Live Chat at HSN! Greetings and Salutations!
00:01:17 DarleneC : Hello once again I have ordered the product and it said its yours than I went back to show my son and it was not ordered ,Can you once again assure me I have only ordered 9 of the floral fences
00:01:46 Aimee : I’m sorry for the concern placing your order. I am happy to look into this for you.
00:02:01 Aimee : What is the item number please?
00:02:25 DarleneC : I only want one order of 9 of the fences
00:02:29 Aimee : I found your order.
00:02:57 Aimee : I see an order for one of item 814227.
00:03:05 DarleneC : Ok Is there only 9 of them and does it show I ordered it twice ?
00:03:15 Aimee : If you order more than one, each item ordered is assigned it’s own order number.
00:03:31 Aimee : I see one order for one expandable fence.
00:03:54 DarleneC : As the first order said it is yours but there were none when I went to look at my order status
00:04:12 DarleneC : I iknow this I have been a consumer for 40 years
00:04:28 Aimee : I’m sorry for the concern this has caused. If you want 9 of those items you will have to add it to your shopping bag 9 times.
00:04:34 DarleneC : With HSN
00:04:53 Aimee : Yes, I do see this. And we appreciate you.
00:04:59 Aimee : How can I assist you further?
00:05:29 DarleneC : I know I had just put in 9 seperate orders and it said the order was complete than said it is yours than I went to show my son and there was nothing being ordered
00:05:53 Aimee : I’m sorry for the concern regarding this order. Sadly, only one was ordered.
00:06:09 Aimee : I will forward this concern to our website tech department and hopefully they can get to the root of the issue and figure out what is causing it.
00:06:19 DarleneC : I had to go and reorder 9 more and do each one individual like I did the first 9
00:06:32 DarleneC : now I want to be sure my account is being charged for only 9 at about $390
00:06:51 Aimee : Sadly, I do not see the other orders.
00:06:58 Aimee : I only see one order for item 814227.
00:07:12 Aimee : There is only one ordered Darlene.
00:07:43 DarleneC : I am so mad right now as this has happened before and when you are doing a sell out time is of the essence and I can not imagine me thinking the order was complete and never getting it
00:07:57 Aimee : I don’t blame you for being upset. That’s got to be very frustrating. I would be upset too if this had happened to me.
00:08:06 Aimee : I understand the importance of your concern and appreciate that you have shared it with us. I have notified our senior leadership team of the issue. The information will help to improve our processes as well as better serve you in future.
00:08:33 Aimee : What else can I help you with today?
00:09:08 DarleneC : I ordered 9 of them is this correct ?
00:09:33 Aimee : I’m sorry if my prior messages have not been received. I hope we are not having connection issues with the chat.
00:09:44 DarleneC : You can answer my question correctly
00:09:55 Aimee : There is only ONE (1) order for item 814227.
00:10:06 Aimee : There are not NINE (9) of them ordered.
00:10:14 Aimee : Did the above information make sense?
00:10:15 DarleneC : Do I have 9 ordered
00:10:25 Aimee : NO
00:10:27 Aimee : There is only ONE (1) order for item 814227.
00:10:34 Aimee : There are not NINE (9) of them ordered
00:11:11 DarleneC : See the confusion ?
00:11:32 Aimee : I’m sorry for the confusion this has caused. No, I do not see the confusion.
00:11:33 DarleneC : Get me a suoervisor
00:11:45 Aimee : I am sorry, I am unable to transfer you to a supervisor via chat. You can speak with one by calling customer service directly at 1-800-933-2887 between 8a-1a EST any day of the week and requesting one. They will gladly speak with you.
00:12:19 DarleneC : If you say I only have one ordered that meant I was only getting 1
00:12:37 Aimee : Yes, that is what I said Darlene.
00:13:03 DarleneC : No you did not
it is all documented
00:13:05 Aimee : I’m not sure how I could make it any more clear that only one of item 814227 was ordered.
00:13:52 Aimee : I’m not sure how I can assist you further.
00:14:00 DarleneC : But yoou have stressed me out even more I do not need this and I will consider only using HQ And QVC
I have never had this problem with anyone except HSN
00:14:16 Aimee : I don’t blame you for being upset. That’s got to be very frustrating. I would be upset too if this had happened to me.
00:14:23 Aimee : Are there any further questions?
00:14:58 DarleneC : I did ask for a supervisor
00:15:13 DarleneC : But I see we have a lack of understanding
00:15:19 DarleneC : I am done here
00:15:25 Aimee : I’m sorry if my message was not received. I hope we are not having connection issues with the chat.
00:15:26 Aimee : I am unable to transfer you to a supervisor via chat. You can speak with one by calling customer service directly at 1-800-933-2887 between 8a-1a EST any day of the week and requesting one. They will gladly speak with you.
00:15:39 Aimee : Thanks for using Live Chat. Have a pleasant evening.
The details are on this page:
https://www.hsn.com/content/HSNCards/67Not the usual exclusions. Here’s what pertains to this particular offer:
†Purchases subject to credit approval. This coupon is issued for promotional purposes. This coupon cannot be applied to prior purchases or used as payment on an HSN, QVC or Zulily credit card account. Customer must use their HSN Card, QCard®, or Zulily credit card when making the purchase. Coupon 188084 can be used on more than one item and can be used multiple times by its recipient and is valid for $15 off your order of $75 or more from HSN TV, HSN2, HSN.COM, HSN Mobile or HSN Shop By Remote (where available). Coupon number is non-transferable. Coupons must be applied when order is placed. Excludes shipping & handling, sales tax, and can only be applied to the first shipment of Auto-Ship items. The use of this coupon may disqualify the order from inclusion in other promotional offers or discounts. Coupons cannot be applied to or combined with other coupons. Coupon is not valid for Arrow Sewing, charitable contributions, Dyson, gift cards, wines and alcohol, Janome, Samsung large appliances, selected footwear, the iRobot Roomba 880, Bose and Fitbit. We reserve the right to cancel orders when unexpected coupon system errors occur or in the case of abuse, misuse or fraud in connection with the coupon number. Offer is only valid on 9/1/2021 Between 12:00 AM and 11:59 PM ET.
- Member
- 08.31.20 8:41 PM
I am so sorry to see this @danesha. We never want you to have a bad experience when shopping with us. Would you kindly email details and the phone number associated with your account to HSNsocialcare@HSN.com so, we can better assist?
- Moderator
- 02.28.20 9:19 PM
I’m truly sorry that you were charged for an item you had not yet purchased. I share your concern and would like to help. Our records show that no orders or authorizations were made. The watch is still showing in your shopping cart, not purchased. I would like to look into this with you further. Please send me the authorization number from your statement. It should show HSN followed by about 10 numbers. For the security of your account, I ask that you send those details in a FB PM to me here: https://bit.ly/32CjYH4. You can also e-mail us at HSNSocialCare@hsn.com. Rest assured, we would be happy to look into this with you.