Pending Charge
I attempted to purchase and apple watch for 319.99$ on flexpay but as soon as I entered my card info I immediately got a charge for 319.99$ I Call HSN and they have no idea why I was charged or how to fix it I was literally told to dispute it through my bank which can take upto a month. Thanks HSN I now had to cancel my debit card and open a dispute against the charge.
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Moderator- 02.28.20 9:19 PM
I’m truly sorry that you were charged for an item you had not yet purchased. I share your concern and would like to help. Our records show that no orders or authorizations were made. The watch is still showing in your shopping cart, not purchased. I would like to look into this with you further. Please send me the authorization number from your statement. It should show HSN followed by about 10 numbers. For the security of your account, I ask that you send those details in a FB PM to me here: https://bit.ly/32CjYH4. You can also e-mail us at HSNSocialCare@hsn.com. Rest assured, we would be happy to look into this with you.
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Posted in Customer Service
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02.28.20 9:19 PM
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