Because my son maxed out his card I can not use mine …..You are so wrong !!!!!
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HSN,
I am so upset at this moment after getting off the phone with your Customer Service Representative who did nothing to ensure my Happiness. How dare you or any other close a account because of someone having the same address as I explained to your customer representative in these times many people are in a multi family home and as far as any accountability unless they are on the same account there is None! How dare you restrict me with a excellent credit rating not to use my card because my Son who is not late on payments but maxed out his card because he orders everything for me yet pays on time , I went to order him something for His birthday which you should of gifted him something as he has been loyal to you for many years .
I was locked out of my account which had a 0 balance with over $xxxxx CREDIT ! And as he put in the order he was wise enough to look for coupons and one was applied saving me $10.00 which pay not seem like much but as I explained to the rep I make a little more than $xxxxx a month so every penny counts , But once I was denied using my card until my Son made a payment that was not even due and she acted as if this was acceptable , I am ashamed of your practice as my son and I are not cosigners on eachother account just because we share a address i am held to him ? As I said people are renting out their rooms in their homes so ones address should Never be a factor , shame on you and the way you made us feel you treated us as if we were bad people who did not manage their business as i said to the representative there are many more ways i can shop and its a shame as we truly once enjoyed HSN , But when treated as if we are not responsible we do not need this .
I Hope you take a moment to apologize as we are good customers ad we want to continue our relationship with HSN if you can show us you value us ……..
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Moderator- 10.03.22 3:45 PM
Hi @honestmichael, I want to apologize for the experience you had regarding the hold on one account that is preventing you from placing an order. Sadly, when an account goes outstanding, any customers who also shop with that address is also prevented from shopping.
I see that you contacted us on 9/26 and seems that you were able to place your order.
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Hello Krissy ,
I am so upset I tried to order 9 of the flowering bloom fence screens and the order said they are yours only for me to check the status and they were gone so I did it again and once again the prder was gone so I chatted with Aimme and she said I had order the 9 or so I thought as you see in the chat it was confusing so I called Customer Service as my order had disappeared once again so Diana did the order and scolded me for being agitated and she place the order of ( only do say yes it said it is yours than she said oh wait they are not yours and just so you know anytime your order starts with 47 it means it was declined ,I asked her how would i of known this I have shopped HSN for 40 years and never had this problem she was rude with e and I went and ordered one at a time …….Your customer service was disgusting and a consumer would never know they could not order bulk items and the screen should not of said these are yours it should of explained I had to input one at a time …….
At HSN, we use our customer’s input to make improvements and create a community that celebrates shopping, entertainment and wonderful ideas. To continue this tradition, we would like to ask you to complete a short survey regarding the recent chat interaction you had on hsn.com. Please click the following link to start the survey: https://hsn.qualtrics.com/jfe/form/SV_3kDapEh9y6IwL2ZIf the link does not launch the survey, please copy and paste the address into your web browser.
Per your request, the transcript of our session is as follows:
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00:00:44 Aimee : Welcome to Live Chat at HSN! Greetings and Salutations!
00:01:17 DarleneC : Hello once again I have ordered the product and it said its yours than I went back to show my son and it was not ordered ,Can you once again assure me I have only ordered 9 of the floral fences
00:01:46 Aimee : I’m sorry for the concern placing your order. I am happy to look into this for you.
00:02:01 Aimee : What is the item number please?
00:02:25 DarleneC : I only want one order of 9 of the fences
00:02:29 Aimee : I found your order.
00:02:57 Aimee : I see an order for one of item 814227.
00:03:05 DarleneC : Ok Is there only 9 of them and does it show I ordered it twice ?
00:03:15 Aimee : If you order more than one, each item ordered is assigned it’s own order number.
00:03:31 Aimee : I see one order for one expandable fence.
00:03:54 DarleneC : As the first order said it is yours but there were none when I went to look at my order status
00:04:12 DarleneC : I iknow this I have been a consumer for 40 years
00:04:28 Aimee : I’m sorry for the concern this has caused. If you want 9 of those items you will have to add it to your shopping bag 9 times.
00:04:34 DarleneC : With HSN
00:04:53 Aimee : Yes, I do see this. And we appreciate you.
00:04:59 Aimee : How can I assist you further?
00:05:29 DarleneC : I know I had just put in 9 seperate orders and it said the order was complete than said it is yours than I went to show my son and there was nothing being ordered
00:05:53 Aimee : I’m sorry for the concern regarding this order. Sadly, only one was ordered.
00:06:09 Aimee : I will forward this concern to our website tech department and hopefully they can get to the root of the issue and figure out what is causing it.
00:06:19 DarleneC : I had to go and reorder 9 more and do each one individual like I did the first 9
00:06:32 DarleneC : now I want to be sure my account is being charged for only 9 at about $390
00:06:51 Aimee : Sadly, I do not see the other orders.
00:06:58 Aimee : I only see one order for item 814227.
00:07:12 Aimee : There is only one ordered Darlene.
00:07:43 DarleneC : I am so mad right now as this has happened before and when you are doing a sell out time is of the essence and I can not imagine me thinking the order was complete and never getting it
00:07:57 Aimee : I don’t blame you for being upset. That’s got to be very frustrating. I would be upset too if this had happened to me.
00:08:06 Aimee : I understand the importance of your concern and appreciate that you have shared it with us. I have notified our senior leadership team of the issue. The information will help to improve our processes as well as better serve you in future.
00:08:33 Aimee : What else can I help you with today?
00:09:08 DarleneC : I ordered 9 of them is this correct ?
00:09:33 Aimee : I’m sorry if my prior messages have not been received. I hope we are not having connection issues with the chat.
00:09:44 DarleneC : You can answer my question correctly
00:09:55 Aimee : There is only ONE (1) order for item 814227.
00:10:06 Aimee : There are not NINE (9) of them ordered.
00:10:14 Aimee : Did the above information make sense?
00:10:15 DarleneC : Do I have 9 ordered
00:10:25 Aimee : NO
00:10:27 Aimee : There is only ONE (1) order for item 814227.
00:10:34 Aimee : There are not NINE (9) of them ordered
00:11:11 DarleneC : See the confusion ?
00:11:32 Aimee : I’m sorry for the confusion this has caused. No, I do not see the confusion.
00:11:33 DarleneC : Get me a suoervisor
00:11:45 Aimee : I am sorry, I am unable to transfer you to a supervisor via chat. You can speak with one by calling customer service directly at 1-800-933-2887 between 8a-1a EST any day of the week and requesting one. They will gladly speak with you.
00:12:19 DarleneC : If you say I only have one ordered that meant I was only getting 1
00:12:37 Aimee : Yes, that is what I said Darlene.
00:13:03 DarleneC : No you did not
it is all documented
00:13:05 Aimee : I’m not sure how I could make it any more clear that only one of item 814227 was ordered.
00:13:52 Aimee : I’m not sure how I can assist you further.
00:14:00 DarleneC : But yoou have stressed me out even more I do not need this and I will consider only using HQ And QVC
I have never had this problem with anyone except HSN
00:14:16 Aimee : I don’t blame you for being upset. That’s got to be very frustrating. I would be upset too if this had happened to me.
00:14:23 Aimee : Are there any further questions?
00:14:58 DarleneC : I did ask for a supervisor
00:15:13 DarleneC : But I see we have a lack of understanding
00:15:19 DarleneC : I am done here
00:15:25 Aimee : I’m sorry if my message was not received. I hope we are not having connection issues with the chat.
00:15:26 Aimee : I am unable to transfer you to a supervisor via chat. You can speak with one by calling customer service directly at 1-800-933-2887 between 8a-1a EST any day of the week and requesting one. They will gladly speak with you.
00:15:39 Aimee : Thanks for using Live Chat. Have a pleasant evening.
Conversation Info
Posted in Customer Service
3 Replies
06.14.23 3:24 AM
3 Participants