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Posted in Forum: Crafts & Sewing
When a viewer asked the question.. Is the software Mac compatible? I could hardly believe my ears when the answer was NO. Brother and HSN you really missed an opportunity when you didn’t offer software with the Brother sewing and embroidery machine TS that is Mac compatible. Someone didn’t do their homework there. If they had, you would have known that most creative people use Macs, not PCs, as Macs have always been the gold standard for graphics programs.Sigh.
Reply To: HSN CARD TRANSFERING TO SYNCHRONY BANKHelp me set up my account
If you follow her Blog, she has been asking for product ideas and suggestions a few weeks ago, you might be able to post your request there on email her company direct.
She usually states she doesn’t like to bring things back, so they can move on to new products, but once in a while, if there’s plenty of requests she might just do it… also HSN has to agree to stock them again. Good luck.
Sorry the HSN site. Auto correct changed it on me hehe
When you go into the HSN sure online, click “pay my bill” . You need to scroll down and click register because there original card was taken over my synchrony Bank. Even if you were registered before it’s a new synchrony account so you have to do it again. You would need your account number though so maybe an old statement otherwise I don’t know. Good luck.
That is too much time to be on. I love their products but have stopped buying them due to the fact they have started not putting enough scents in them. This happened after they moved from Evine and I don’t know if they did this to save money but I have definitely noticed a change in the scents from the products sold on HSN and QVC and have had to return them.
Posted in Forum: Talk Among YourselvesI’ve paid off ALL my & my hubby’s CC off back in June because we want to purchase a house,(hubby retired).
I can not only not order from HSN online I can’t get into old or new account! I’ve complained to HSN on & off for the past 5+yrs that I never got an actual CC,(didn’t worry to much as it was only the HSN one).
Well needless to say now it’s an issue,(I NEVER got any warning about the issuing bank changing), both stink! I can’t order online, however I can still order from my TV,
So, what do you call HSN, getting rid od Show Hosts and Vendors? They may be number 2 but losing LOTS of customers because of bad business practices. QVC isn’t in the clear either. With the advent of Amazon and other on line etailers, tv shopping may be a thing of the past.
Posted in Forum: Talk Among YourselvesDimitri James (Skinn Cosmetics) and the Beekman guys left just in time. Following is a snippet of an article that appeared in today’s Star Tribune in Minnesota (ShopHQ hdqtrs): “But the company remains in the grip of a difficult turnaround, as Peterman and Invicta’s Eyal Lalo try to return it to profitability. The retailer is in third place behind QVC and HSN in the home shopping market, and reported a worse-than-expected loss of $21 million, or 31 cents a share, in the first quarter.”
Moderator- 09.09.19 11:37 PM
Hi @rubybl, the option for doing an online exchange has been in place for quite some time. It allows our customers who frequently use HSN.com to request an exchange without giving our Customer Service a call.
Posted in Forum: Customer Serviceso this weekend when online checking my autoship status stuff i noticed an xchange choice on a recent order for korres lip oil & korres body cr. odd because i have never seen xchange choice on hsn before. AND when i had asked previously about changing scent on a korres autoship was told they don’t allow scent change on autoships. figured it was something new so i clicked on the xchange choice for the lip oil just to see if perhaps it was allowing xchange for a diff korres lip oil. there was no other page appearing for me to put in any info or providing any info. then get an email saying ‘order has shipped’ & i now have an additional lip oil coming at zero chg. WHY? CS says-oh,this has been in effect for SOME products for 2yrs now & even tho there is no ‘different’ choice to make for an xchange hsn ‘assumes’ there was something wrong with the initial item shipped since i clicked xchange. AND WHEN I SEND BACK the supposed damaged item with their label it will charge me 7.95 to return the supposed damaged item. REALLY? Jeez,,, i didn’t need it xchanged & can send this small item with my own postage in small evelope SO I DON”T get dup chg for something i didn’t even WANT. don’t need this hassle. i assumed it was similar to qvc xchange policy/choices which is why i clicked on it in the first place. Is this new? or have i just been not noticing it before
Posted in Forum: Customer ServiceThere is a conversation on another forum regarding cancellation of an order. It has always been HSN’s policy to allow cancellation until midnight of the day ordered. Has there been a change and what is the policy now? I am hoping there is some wrong info out there and that it can be clarified.
Yes, that is their new policy. Thanks to these boards I found out. I won’t ever order clorhes. It is too expensive to return ship. I remember when I could cancel from QVC the next day. HSN didn’t let you go past midnight.They will lose sales and eventually customers.
Posted in Forum: Customer ServiceToday I was able to call the 1 844 889 9676 and successfully pay the remaining of my bill using their auto system and was able to use a bank/debit card and get a confirmation of payment by text
HSN has never allowed cancellation after midnight of the day ordered. I sincerely hope this has not changed or there are definitely things I would no longer order. There are simply times when I am very interested in an item and plan on keeping it but then need to change my mind. Midnight cancellation seems fair. Here’s hoping an HSN rep sees this and lets us know the status of this situation.