It is ashamed that things appear to be headed in the wrong direction. I have the idea that HSN is not so fun. I feel rather bad for people who are employed there. I still want to like HSN. I believe that their concept of making it a nice place to shop is a good one. I think that HSN is being absorbed by QVC unfortunately. And not to offend, but I just could not get into shopping with QVC. Last month, I did an exchange with HSN on a readers set and HSN sent me the wrong magnification. Well, I understand that mistakes happen sometimes. However, I sent the set back as an exchange and, for some strange reason, HSN treated it as a straight return when I had clearly INDICATED ON THE PAPERWORK that it was an EXCHANGE. Hopefully, after a phone call and 5 or more chats, it has been straightened out. HSN did reinstate the flex pays they took off (when they treated it as a return, NOT as an exchange AS indicated on the paperwork). However, today, I spotted two additional charges on my HSN credit card that are pending that I do not recognize. I have NO idea what HSN is doing. I wonder if they know what they doing? If and when these charges are posted, I guess I will find out as they seem to fill in the description after charges being posted, not while pending (credit card website in “activities”). In the meanwhile, I am in limbo. I wanted to purchase some particular items from HSN, but until everything is straightened out (AND I MEAN everything), I will NOT be purchasing anything at all. Hopefully, things will fall into place, and I can go ahead and order. But, if not, other merchants do carry what I need.