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Good Morning Peeps and welcome to the HSN Community. 😎🎈
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Posted in Forum: HSN TVWow- just turned on hsn and people crammed into a little corner with christmas decorations that look like they were done by 10 year olds with decorations from the dollar store- terrible-
I woke up this morning and checked to see if those two pending unwarranted charges dropped off. They have not! Wow! It sure does take a long time (or perhaps I am impatient)? I also noticed that somebody at HSN gave me $25.00 spendable kash. While I think that is a very kind gesture (and it sort makes me feel better, but won’t feel good til the error is corrected), I will not be taking advantage of it. All I want is those two unwarranted pending charges of seven something dollars and eight something dollars to drop off and NO REPEATS next month as the necessary flex payments were reinstated. Nobody likes to be “double charged” …. know what I mean. However, whoever thought of me and placed $25.00 in spendable kash for me, THANK YOU very much for the thought. I just want the pending unwarranted charges to drop off and NOT have to continually watch my HSN credit card wondering what is going to pop up next. Every one of us makes mistakes, but I just want this to be corrected and finalized. I do value my reputation in the financial community and do not want it scarred because HSN made a mistake. Additionally, I am totally tired of dealing with this. It should have been corrected already!!! Thanks.
I woke up this morning and checked to see if those two pending unwarranted charges dropped off. They have not! Wow! It sure does take a long time (or perhaps I am impatient)? I also noticed that somebody at HSN gave me $25.00 spendable kash. While I think that is a very kind gesture (and it sort makes me feel better, but won’t feel good til the error is corrected), I will not be taking advantage of it. All I want is those two unwarranted pending charges of seven something dollars and eight something dollars to drop off and NO REPEATS next month as the necessary flex payments were reinstated. Nobody likes to be “double charged” …. know what I mean. However, whoever thought of me and placed $25.00 in spendable kash for me, THANK YOU very much for the thought. I just want the pending unwarranted charges to drop off and NOT have to continually watch my HSN credit card wondering what is going to pop up next. Every one of us makes mistakes, but I just want this to be corrected and finalized. I do value my reputation in the financial community and do not want it scarred because HSN made a mistake. Thanks.
Beekman will be back next weekend, so I will also be watching for a sale. The official launch of this collection is supposed to be 10/5, so HSN got a little ahead of itself.
I recently purchased several jackets from Antthony’s collection, and they are true statement pieces—every time I wear one, the compliments pour in. His designs are distinctive, elegant, and unlike anything else on HSN. Losing Antthony would be a tremendous loss to HSN’s fashion community and to loyal customers like myself. HSN should do everything in its power to keep him on board. My thoughts and prayers are with Antthony, his mother, and his entire family.
Posted in Forum: JewelryI noticed a lot of new inventory. Imperial Pearls is a reputable company with some very nice items. Josh hasn’t been on for several years, and I expect that the items will be website-only, but still happy to see them back with HSN.
They will probably disappear if they continue to treat exchanges like they are returns and then harass the customer about HSN’s error (HSN deleted future flex pays and reimbursed payment that was made ON AN EXCHANGE which probably caused a “red flag”) as HSN can’t seem to figure out what HSN did wrong. They basically force the customer to do research and explain HSN’s error to HSN because they are harassing the customer about something that is CLEARLY no fault of the customer’s. The customer coded the item as a return. Why doesn’t HSN pay attention to their OWN codes? Lastly, the customer (me) did explain to HSN that they needed to REINSTATE the charges that they deleted in order to balance their balance sheet as it was an EXCHANGE not a RETURN!!! HSN did reinstate the charges as they should have, but NOW it seems that there are two pending charges showing up on my HSN credit card. It is like HSN is attempting to double charge me. HSN does not want to cheated. Well, HSN, neither DO I so I hope that those two pending charges drop off as they should not even be there!
Paticas01,
I, too, have loved shopping at HSN for several years, but, man oh man, I am very annoyed at them right now. (My posts on this topic are posted here and state why). If HSN does not straighten up, I will most likely not be ordering much of anything from them, if anything at all. I will be cancelling a couple of auto-ships that I have with them if they do not correct their error on my exchange (which had to be exchanged because HSN mistakenly sent me the WRONG magnification in the reader set that I ordered). I am hoping that HSN comes through, because I still like HSN. But, hey, the ball is in their corner now.
Thanks, ennui. What has happened to HSN?
I will be sure to only order what I intend to keep.
Posted in Forum: BeautyOMG! HSN is offering the special Beekman x Hershey’s items! Usually the good stuff only goes to QVC (QVC got the Libby’s pumpkin items).
The little “kiss” soaps will make super cute gifts. Very happy to see them offered here!
Well, here it is, about 4 days later, and the two strange pending charges are still pending. I did break and have yet another CHAT with HSN day before yesterday. The Rep was nice (not her fault). She found out that the two pending charges are related to my EXCHANGE that HSN erroneously treated as a return. I let her know that I thought everything was ALREADY corrected …. that the flex pays HSN erroneously dropped and the payment made on the readers that had been erroneously reimbursed by HSN was ALL reinstated AND THAT THERE SHOULD BE NO MORE CHARGES. Hopefully, these two erroneous pending charges drop off soon. I am running out of patience for this type of incompetence that HSN seems to be exhibiting lately. Mistakes happen and that is understandable within itself, but it should not be this difficult to correct. All I can do is explain it to HSN but I can’t understand for HSN. What makes it bad is there is really no way to talk to the initial individual who actually made the error. But then, again, it probably would make no difference anyway! No, HSN is NOT fun.
Things are screwy as ever. Thought that HSN finally corrected their error that THEY MADE on my exchange. And, for the record, I would NOT have had to EXCHANGE the readers set if HSN would have send me the magnification that I asked for in the first place (mistake #1). Mistake #2 is that HSN treated my exchange as a return and dropped off flex payments, etc. Mistake #3 is that HSN emailed me a form email letter twice indicating that I did NOT return the item to be exchanged. I have DOCUMENTATION proving that the item was returned to HSN. Mistake #4 is after I told HSN that I did indeed return the item, and they sent me the second email form letter (stating the very same thing). Mistake #5 is expecting the customer to do the research on HSN’s mistake. After researching, I discovered that HSN cancelled flex pays and reimbursed payment that had already been made. Since it was an EXCHANGE, HSN should have NEVER done that. After a phone call or two and several CHATS, I thought that everything was fine as I specifically explained the error that HSN had made. (I, the customer, was NOT the one who made the mistake! Thought it was especially nice of me to spend my day looking for HSN’s error). Day before yesterday I had to have a CHAT with HSN again about two (2) strange PENDING transactions I found on my HSN credit card account when I checked it. They are both dated “Sep 27” and, hopefully, they drop off and are not posted as I was told by the Rep during the CHAT that those pending charges seem to be connected to the EXCHANGE. The flex payments erroneously removed by HSN have already been reinstated and I would very much appreciate if HSN would stop harassing me. Maybe I am impatient, but I have been waiting for these two bogus pending charges to drop off. I will continue to check on these pending charges. Hopefully, they drop off soon. And, no, HSN is no longer “fun.”
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David’s Cookies 118-Piece Red Velvet Cookie Dough Combo 10/20HSN TS
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Good Morning Peeps and welcome to the HSN Community. 😎💕🎈
Happy Shopping.